Windows 7 Update error 80070002 while updating SP1 Oct. 2015

[kt2405]

I am getting error Windows Update error 80070002 while updating Service Pack1 on windows 7.
I am using Dell Inspiron INTEL PROCESSOR , 4GB RAM , 64 Bit Windows 7 Home premium OS
I have tried below Options
1. Stopping windows ' update , deleting temporary update files and starting update
2. SFC/scannow said 'no errors to be fixed '
3. Ran Fix it Tool which found few registry problems it could not fix . Few it could .

I still keep getting the same 80070002 Error .
Thanks in advance for the help. Let me know if there is more info you guys need from me.

 

[NoelDP]

Please follow the Windows Update Posting Instructions
and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

 

[kt2405]

Hi Thanks for your Quick Response . Please find below files attached .
Scan now.PNG (61.5 KB)
Windows_Update.PNG (45.7 KB)
WindowsUpdate.log (1.46 MB)
CBS.zip (6.27 MB)

Regarding System Update Readiness Tool (SURT) the download is getting paused and not downloading fully .
Will try and post the same .

Thanks again for your Help !

 

[kt2405]

Not able to Download SURT still . Not sure what's the Issue there .
Meanwhile if you find something with data posted , pls let me know

 

[kt2405]

Was able to dowload SURT Finally . Attached are result from Tool and CBSpersist Log files in2 ZIP Files .
Thanks .

 

[NoelDP]

CheckSUR is showing the following problems...

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	wmicmiplugin.dll	amd64_microsoft-windows-wmi-cmiplugin_31bf3856ad364e35_6.1.7601.17514_none_1b28925642a756f7	
(f)	CSI Payload File Missing	0x00000000	bitsperf.dll	wow64_microsoft-windows-bits-perf_31bf3856ad364e35_6.1.7601.17514_none_9b9f4b4c4baa6604	
(f)	CSI Payload File Missing	0x00000000	MSBuild.exe	amd64_msbuild_b03f5f7f11d50a3a_6.1.7601.17514_none_0de23daf595f5711	
(f)	CSI Payload File Missing	0x00000000	RMActivate_ssp_isv.exe	x86_microsoft-windows-s..ative-serverbox-isv_31bf3856ad364e35_6.1.7601.17514_none_f71e39745cb0f950	
(f)	CSI Payload File Missing	0x00000000	cscdll.dll	x86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.17514_none_ad7263bc576752fb	
(f)	CSI Payload File Missing	0x00000000	cabinet.dll	x86_microsoft-windows-cabinet_31bf3856ad364e35_6.1.7601.17514_none_3946bb08402dcd51	
(f)	CSI Payload File Missing	0x00000000	Microsoft.Build.Utilities.dll	msil_microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.17514_none_b665d13b61a8309e	
(f)	CSI Payload File Missing	0x00000000	imagehlp.dll	amd64_microsoft-windows-coreos_31bf3856ad364e35_6.1.7601.17514_none_83784bb654f0d178	
(f)	CSI Payload File Missing	0x00000000	netapi32.dll	x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7601.17514_none_8f3b84fe5fd1f73d	
(f)	CSI Payload File Missing	0x00000000	Microsoft.Build.Utilities.dll	amd64_netfx-microsoft.build.utilities_b03f5f7f11d50a3a_6.1.7601.17514_none_1af3e9f26809c8b1	
(f)	CSI Payload File Missing	0x00000000	tipresx.dll.mui	amd64_microsoft-windows-t..languages.resources_31bf3856ad364e35_6.1.7601.17514_tr-tr_9f2c5cdd4647250f	
(f)	CSI Payload File Missing	0x00000000	PkgMgr.exe	x86_microsoft-windows-packagemanager_31bf3856ad364e35_6.1.7601.17514_none_eedf2e0751865eb2	
(f)	CSI Payload File Missing	0x00000000	mciqtz32.dll	x86_microsoft-windows-directshow-other_31bf3856ad364e35_6.1.7601.17514_none_0f58f1e53efca91e	
(f)	CSI Payload File Missing	0x00000000	schedcli.dll	amd64_microsoft-windows-taskscheduler-netapi_31bf3856ad364e35_6.1.7601.17514_none_67e6c3074ea71107	
(f)	CSI Payload File Missing	0x00000000	spopk.dll	amd64_microsoft-windows-sysprep-spopk_31bf3856ad364e35_6.1.7601.17514_none_75d7ba2e6407eabf	

Summary:
Seconds executed: 1547
 Found 15 errors
  CSI Payload File Missing Total count: 15

I'll post a fix protocol when I can get to it - sometime over the weekend.

 

[NoelDP]

I've uploaded a file - k55aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\kt5aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\kt5aa
or
DIR E:\kt5aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\kt5aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[kt2405]

Hi , is there another Storage from which I can download . I installed onedrive , however some script error is coming .
Not able to launch it .

 

[NoelDP]

You shouldn't need to install anything - simply follow the link to the page, and you should be offered the list of available files?

 

[kt2405]

done all the steps . pls. find the new files attached .

 

[NoelDP]

So far so good - now please run the CheckSUR tool again, and post the new CheckSUR.log file

 

[kt2405]

Done . Ran Windows SURT again .Attached are files . It asked to re-start after running Exe .
During restart said "Installing service pack" . Also shows up as "Service Pack1" in Windows Edition Section.
Does this mean Issue is solved ?

 

[NoelDP]

Certainly sounds like it!
Windows Update behaving itself as well?

 

[kt2405]

Windows Update Check gives Error 80244019. Attached Screenshot .

 

[NoelDP]

Hokay

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[kt2405]

Done . Attached Appevt.evtx and System Log . What does this mean though .
What was earlier Issue , is that still exist ? Or this is new issue . I am bit confused - .

 

[kt2405]

Hi any update on the files attached ?

 

[NoelDP]

There don't appear to be any serious problems in the System log.
I see that you appear to have Office Click-to-Run installed - do you actually use that, as it appears to have some issues?

There are problems with a couple of other programs - Dell's Support Centre/PC Doctor, and Cozi Express.

I would try updating both of those - or uninstalling them if you don't use them

 

[kt2405]

Thanks Noel for all your help !!!
Windows updates seem to be working now . Number of updates are installed successfully .
It upgraded to IE11 now .Also I am getting "Get windows 10" Icon as well .

 

[NoelDP]

Great news! - good luck.