Windows 7 Update Failure

[Slapshot]

Attached is WU log and CBS.log (most current 10/16)

 

[NoelDP]

The SFC scan showed this...

 Line 10022: 2014-10-16 01:01:11, Info                  CSI    000002b6 [SR] Repairing 1 components
 Line 10023: 2014-10-16 01:01:11, Info                  CSI    000002b7 [SR] Beginning Verify and Repair transaction
 Line 10024: 2014-10-16 01:01:11, Info                  CSI    000002b8 [SR] Repairing corrupted file [ml:520{260},l:72{36}]"\??\C:\Program Files\DVD Maker\en-US"\[l:32{16}]"DVDMaker.exe.mui" from store
 Line 10033: 2014-10-16 01:01:11, Info                  CSI    000002ba [SR] Repair complete

... so that problem got fixed in the end

PLease run another CheckSUR and post the log - I want to check that it agrees with SFC that things are fixed.

 

[Slapshot]

New checkSUR and checkSUR persist logs:

 

[NoelDP]

Good - the other error is also solved.

I may be being optimistic here- but try Windows Update now.

 

[Slapshot]

No good news. The updates still will not install. On a lark, I ran the Windows Update Troubleshooter, and it says it corrected several errors (Security settings, Service registration, and Problems installing recent updates). It also reported it could not fix Windows error 0x80070057.

 

[NoelDP]

Let's try a full repair of Windows Update...
Download the Windows All-in-one repair tool from Windows Repair (All In One)
Run it - but ONLY the Windows Update repair section - and see if that fixes things.

 

[Slapshot]

Stand by, we have a development. Before I saw your post, I ran the Windows Repair Tool from Tweaking.com (with clean boot), tried an update, one of the oldest updates that has not installed for more than 30 days, installed. Trying more. Oh, now I see your link is Tweaking.com.

 

[Slapshot]

OK, good news, I was able to install all of the problem updates. The only "important" update I have not retried is the
installation of IE11. I am a little gun shy of that one, as it has crashed the system twice. When that happened I could only recover by booting from a rescue disk to the repair mode, and restoring the system from a system image on an external drive. It may install properly now since the update problem seems to be resolved. One other small issue, as mentioned in my post #19, an optional update, KB2670838, Platform for Windows 7 x64, appeared to install, but on restart gave the following error: WindowsCodecs.dll either not designated to run or it contains an error. That remains the same. Not sure if that is anything to worry about. Tonight has been major progress.

 

[NoelDP]

Good news, at least!
Have a go at the IE11 update - it shouldn't crash so badly this time (if it crashes at all). Obviously, make backups first!

 

[Slapshot]

I tried the IE11 update again with the same results, system crashed on reboot. It will not boot up, I can go to repair mode (F8), but no repairs work, no restore points work, and the system image restore does not work. I have to use a rescue disk to boot to repair mode, then I can use a system image to restore. I have never been able to get IE10 to install either. Unless you have another suggestion, I am happy that we got the other 19 updates installed. I owe you a pint or two for your help.

 

[NoelDP]

Let's have a look at your event logs, and I'll see if anything smacks me in the face.

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[Slapshot]

Requested logs are attached. The most recent crash from the IE11 failed install was on 10/23.

 

[NoelDP]

You have a fairly large number of errors -
ScRegSetValueExW call failed - possibly from an errant AV, or from malware
WD Backup service failed to start
Windows Search service terminated unexpectedly
The FontCache service terminated with the following error: FontCache is not a valid Win32 application. (!!)
A couple of CA Certificates are out of date (and seem to have been so for more than 3 years)
Lots of Search errors with inaccessible sources. - and some with corrupt indexes.

You also have some errors in the SPP area - which may give us another handle on the problems.

we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

 

[Slapshot]

Windows 7 Home Premium OA
Acer Group

I noticed the product key on the sticker is different that the product key in the below report.


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {080A7ACB-9C00-4810-BA58-5E6B8CDD8416}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{080A7ACB-9C00-4810-BA58-5E6B8CDD8416}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1986910065-1566111469-2135244464</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100323000000.000000+000</Date></BIOS><HWID>F9693007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>54E9E38C0DF0340</Val><Hash>9MREcMzk6dB9C+j+wFjL1PcdQ5M=</Hash><Pid>81602-416-0107411-68288</Pid><PidType>10</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>828737365AB3F12</Val><Hash>KttxEXhWfzM3jcxfmML2SO+CUSQ=</Hash><Pid>81606-905-6831334-64162</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3352009
Installation ID: 017611270644575073925570131701582141591095055964203294
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/26/2014 11:54:37 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:4:2014 12:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAonayI77PQsgeyQBr+HOkwKhIXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC0935
FACP ACRSYS FACP0935
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB0935
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB0935
SSDT DpgPmm CpuPm

 

[NoelDP]

That's normal.

Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.

There's no errors in your report, which is a little surprising, considering the Event log errors I saw.

I think your worst problem is with the Search service - whether this is cause or effect is another matter.

Possibly the best way to approach it is to reset it to defaults and see what happens.
http://www.sevenforums.com/tutorials/17880-index-rebuild.html will help

Please show a screenshot of the settings as in the tutorial picture in section 2

 

[Slapshot]

Done with the index rebuild, but I am missing something re: the settings screen shot you need. I see a link "To read the entire tutorial" in post #10 on page 2, but when I click on this link it just takes
me back to the beginning.

 

[NoelDP]

Nah - I meant para 2 of the original Tutorial post (the rest of the thread is just questions and discussion.)

 

[Slapshot]

Never mind my previous post, I understand now, just a minute

 

[Slapshot]

Here is the screen shot

 

[NoelDP]

That looks normal enough - I was wondering if there were any strange areas being indexed, but it seems not.