Windows 7 upgrade, black screen

[Nathc]

Hi, please help! I read that the upgrade from Vista to Windows 7 could take a while, so I opted to leave it overnight. When I checked my Dell laptop this morning, the screen was black, with the fan on, power light on and WiFi light on. I decided to shut down my laptop, and reboot it. The power light comes on, the fan kicks in, and that is it! Nothing else whatsoever. I have looked everywhere for a solution, but nothing. I have left in and removed the cd rom disc, nothing makes a difference. Any options welcome, no matter how drastic!

 

[ignatzatsonic]

Do you have a normal Windows 7 installation disc and a 25 character Product Key?

If so, you should be able to boot directly from that disc, install Windows 7, and then activate.

I have no idea what has occurred.

You should do the installation on AC power, not battery.

Did you back up your data before beginning the installation?

 

[karlsnooks]

Nathc,
Welcome to SevenForums.

Basically, I have the same question of you.

The Win 7 DVD is it a full version, a upgrade version, is it for a permitted upgrade path?

Let us know so that we can correctly advise you.

 

[Nathc]

Hi yes have the disc and I have restarted with it in. Completely black with no attempt to Boot. The install started fine with no issues, except I had to uninstall I tunes and acrobat reader following the compatibility check. I'm really stumped

 

[ignatzatsonic]

What type of disc? What exactly does it say on the disc?

Have you been into the BIOS to set the DVD as the first boot device? If not, how do you know your PC is even attempting to boot from the DVD?

Did you backup your data before beginning?

 

[karlsnooks]

is the dvd a FULL version? yes/no

is the dvd a upgrade version? yes/no

If upgrade, then from home premium to home premium or some other path?

Do you have the 25 character Product key?

Where did you get the DVD?

 

[Nathc]

The disc I believe is a copy with a corporate company key allowing multiple users. The dvd has been used by a few others with no issues, hence I thought I would try it. I only backed up my desktop files, no BIOS info or anything like that. I do not know whether it has been set to boot from the Rom drive, but when I had vista working it booted in the normal manner

 

[Nathc]

Oh, the version is for Ultimate

 

[ignatzatsonic]

The disc I believe is a copy with a corporate company key allowing multiple users. The dvd has been used by a few others with no issues, hence I thought I would try it. I only backed up my desktop files, no BIOS info or anything like that. I do not know whether it has been set to boot from the Rom drive, but when I had vista working it booted in the normal manner

That sounds perfectly dodgy and bogus.

Regardless, if you are not booting from the DVD, you are not going to install Windows from that disc.

How you boot from the DVD varies from PC to PC, but since we know absolutely nothing about your particular PC, it's a little difficult to help.

Try filling in your system specs (lower left corner of your posts) via the User Control Panel at the top of the screen. That's a good starting point.


Since you backed up only desktop files, I assume you have nothing else you care about on the hard drive--mp3s, videos, email, bookmarks, etc.

 

[Nathc]

Ok will do. I admit a bit risky, but as I said earlier, the install took off ok!

 

[Nathc]

I have added my spec, do you need more? Not syre I can get any more info as I cannot boot up lol!

 

[karlsnooks]

The disc I believe is a copy with a corporate company key allowing multiple users. The dvd has been used by a few others with no issues, hence I thought I would try it. I only backed up my desktop files, no BIOS info or anything like that. I do not know whether it has been set to boot from the Rom drive, but when I had vista working it booted in the normal manner

Buy a legitimate upgrade DVD and we will be able to help you.

You are not authorized to use such a license.

 

[Nathc]

When I turn the laptop on with the disc in, the drive does kick in and the read led flashes a bit before turning off

 

[ignatzatsonic]

How do you intend to activate the Windows 7 installation?

Did you make Dell recovery disks before attempting to install Windows 7?

If you now attempt to install Windows 7, exactly what happens--where does it fail or do you see error messages? Or does it simply go directly to a black screen with NOTHING ever appearing on the screen?

 

[Nathc]

I put the disc in last night before bed, and once it got to the installation part of the process, where it says the system will randomly restart during installation, I went to bed. When I checked this morning, the screen was black. Fan running, no cursor, and only the power light on. I switched the laptop off, and turned it on again. The screen stays black, and doesn't even appear to attempt at booting. With the disc in, it reads the disc (i think) for a few seconds, and then the same black screen. Fan runs and power light on. That's where I'm at now

 

[Nathc]

I'm thinking I may need to get a windows recovery disc, but would I get a vista or a win 7 disc!

 

[ignatzatsonic]

You need to contact Dell and pay for a set of recovery disks for your machine, since you apparently did not make them yourself when you had the chance. They will restore you to Vista.

If that succeeds, considering buying a legitimate version of Windows 7.

Or just forget about the recovery disks and buy Windows 7 now.

 

[Nathc]

Ok thanks. If I buy win 7 (probably will) I assume I just put it in the dvd drive and start up from there. Does it matter what version of win I buy?

 

[ignatzatsonic]

You must set your DVD drive to be the first boot device.

If you do not do that, the PC will not boot from the installation disc and you won't install Windows 7.

I would buy a retail version of Windows Home Premium. That should include 2 discs: one for 32 bit and another for 64 bit, along with a 25 character Product Key.

You can install either 32 bit or 64 bit, but ONLY ONE AT A TIME. The Product Key works for either version.

Since you have only 2 GB of RAM, I'd install 32-bit. If you later upgrade to 4 GB of RAM, you might want to change over to 64 bit, using the other disc in the retail package.

The more expensive versions of Windows (Professional and Ultimate) have more features, but there is not much chance you need those features. The more expensive versions are not "faster" or "better". They just have some extra features.

Here is what Ultimate has that is not available in Professional:

BitLocker, BitLocker To Go, AppLocker, Direct Access, Branche Cache, MUI language packs, boot from VHD.

Here is what Professional has that is not available in Home Premium:

Domain join, Remote Desktop host, location aware printing, EFS, Mobility Center, Presentation Mode, Offline Folders, Group Policy (GP) controls, advanced backup, XP Mode, support for 192 GB of RAM, and support for 2 CPU sockets.

If you don't know what those features are, don't buy Professional or Ultimate.

 

[Nathc]

Thanks again. One last thing (I hope), how do I allow it to boot from the dvd if I can't change the boot order. Remember, all I see is a black screen. For others reading this thread, only buy a legitimate copy of anything. I have learned the hard way!