Windows 7 Won't Recognize wireless networks

[thomast]

Hey guys, brand new HP Desktop with windows 7..... I have put in an Asus wireless PCI card and Asus says Windows 7 will recognize it. WRONG!
So I took it out and put in a Belkin USB Wireless connector with the same results. When it starts up it tells me there are no wirelss networks available.
I have three lap tops on the wireless system and wondered if maybe I was overtaxing the router so I shut them off. No change.
I have done all the ordinary stuff but I must be missing something..... any help out there?

Thanks in advance, Tom

 

[zigzag3143]

Hey guys, brand new HP Desktop with windows 7..... I have put in an Asus wireless PCI card and Asus says Windows 7 will recognize it. WRONG!
So I took it out and put in a Belkin USB Wireless connector with the same results. When it starts up it tells me there are no wirelss networks available.
I have three lap tops on the wireless system and wondered if maybe I was overtaxing the router so I shut them off. No change.
I have done all the ordinary stuff but I must be missing something..... any help out there?

Thanks in advance, Tom

Please run the following

start>cmd>ipconf /all and upload the ouput to us.


Ken

 

[thomast]

Requested File Image

Thanks Ken.
The file is so small I did not convert it.

 

[zigzag3143]

Thanks Ken.ption try di
The file is so small I did not convert it.

Ok your pc is indeed getting an ip from the router, so what exactly is happing? If you are using encryption try disabling it to test.

 

[2xg]

Hello,

By any chance are you using a wireless utility to connect? If you are, Windows WLAN Auto Config Service needs to be disabled.

Any Security Software installed? Disable if for now.

Try manually adding your SSID (wireless network).
http://www.windowsreference.com/win...ct-to-wireless-network-not-broadcasting-ssid/

Please let us know.

 

[thomast]

Nothing fancy.... connecting through a D-Link wireless router, a DSL modem to the computer. I was setting up three new computers, exactly the same and this one will not see the wireless networks available. I tried with a Belkin USB wireless conection... nothing. Hard Wired through the same routher, no problem.... 100 Mbps.
I have tried disabling the antivirus. No change. I will try to manually add the SSID but can't help but wonder why the other two connected without problem.... this one is not only a problem but does not see ANY wireless networks.
Thanks for your help, in the morning, I will try resetting everything, reformat the router and then manually set up the SSID. I will get back to you.

Tom

 

[2xg]

Before resetting the router to the default setting can you pls try these recommendations?

Restart your computer, tap F8 and select Safe Mode with Networking, see if you're able to connect.

Lower your Network Security to WEP and apply the same setting to your computer.

Uninstall/reinstall your Wi-Fi Adapter from Device Manager. Best to install the latest driver.

 

[thomast]

2xg

Network security was set to WEP... I reset to WPA and then back to WEP. Physically removed the adapter then Did the install Wi-Fi adapter (again) and removed it from Device Manager. On reboot it found it and it once again showed up in Device manager. Checked Asus web site and they say Windows 7 contains the appropriate drivers. There are none to find on the Web.
Don't know how to apply the WEP setting to my computer.... is that the critical missing piece?

Thanks for your help,

Tom

 

[2xg]

Definitely you need to apply the same security setting to your computer and the rest of the computers in your network. But let's see first if it works in your computer. This link might be of helped.

Edit: I went back to your ipconfig /all output and I found something different, 2 diff subnets. Your DNS Servers shd be on a 192.168.1.X

IPv4 Address. . . . . . . . . . . : 192.168.1.125(Preferred)
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 266365333
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-2C-96-BD-E0-69-95-33-FD-BE
DNS Servers . . . . . . . . . . . : 192.168.100.254

Let's verify one small thing for us, see if 'Obtain DNS server address automatically' is enabled.
http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settings

Pls. restart your computer after then test your connection again.

 

[thomast]

2xg,

Just to be sure we are on the same page, the computer is not networked to any other computer. I understand we are trying to connect to the wireless router and I am guessing that is the "network" you are referring to.

I will try the things you are suggesting and get back. Thanks again for all your help.

Tom

 

[2xg]

Hi Tom,

Yes, I trully understand your issue, you're trying to wireless connect to your router. What I meant by Network - the wireless security that you will be applying to your computer shd also be applied to the rest of your computers in your 'Home Network' bec they will all be affected by the changed.
But, let's get your computer fixed first and please report back.

2xg,

Just to be sure we are on the same page, the computer is not networked to any other computer. I understand we are trying to connect to the wireless router and I am guessing that is the "network" you are referring to.

I will try the things you are suggesting and get back. Thanks again for all your help.

Tom

 

[brady]

Try removing all encryption on the SSID, can you see it and connect that way?

 

[thomast]

Hey guys,

Since I am having the same problem on two different routers I suspect encryption is not the issue. That being said, I have the computer here at home and will try removing the encryption on my router. If the connect works, where do I go from there?

HP Tech Support are suggesting there might be a problem with the original Windows installation since I set up three of the same computer and only one is causing this problem. What are your thoughts on this?

Tom

 

[thomast]

Hey guys..... can you imagine? I have cruised every tech support site I know I can trust and have found my problem to be common place and the solution extremely evasive. Since nothing I found made any more sense than what I had tried and your suggestions were not solving the problem. I tried the only thing that hadn't been tried, that being the suggestion from HP.
Well guess what? After destroying all my updates, ininstalls, installations, configurations etc. I restored the computer to Factory Fresh and as I went through the initial set up, the wireless configuration took place and the wireless computers in the area were recognized. No wonder the solution is so elusive to everyone. Who would ever guess that the initial set up of a brand new system would be defective?

Thanks for all your efforts,

Tom

 

[2xg]

Glad that your issue has been resolved and thanks for the update.