I have done a clean reinstall of Windows 7 Home Premium x64 SP1 on and Acer Aspire 5738G Laptop that I originally purchased Brand new from a large trusted company.
I am having trouble activating "error code 0xC004E003"
I got that error using a product key a programme retrieved for me before I done the clean reinstall. I did not know about the product key sticker on the bottom of my laptop at that time.
The key on the sticker won't even type all the way so I can't even test that key, I had the same problem and with that key on the last install and was told i had the wrong ISO now this ISO is no different.
This laptop has been in for hard drive repair with new image, now I don't know what key the they used to activate. I would assume the same one(hopefully)
I had BSOD problems and thats why I have done a clean install which has fixed all the problems I had previously.
what can I possibly do to activate asap I only have three days to fix this?
I am having trouble activating "error code 0xC004E003"
I got that error using a product key a programme retrieved for me before I done the clean reinstall. I did not know about the product key sticker on the bottom of my laptop at that time.
The key on the sticker won't even type all the way so I can't even test that key, I had the same problem and with that key on the last install and was told i had the wrong ISO now this ISO is no different.
This laptop has been in for hard drive repair with new image, now I don't know what key the they used to activate. I would assume the same one(hopefully)
I had BSOD problems and thats why I have done a clean install which has fixed all the problems I had previously.
what can I possibly do to activate asap I only have three days to fix this?
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CEED3D18-97F1-4599-B8A1-368407ED36C0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CEED3D18-97F1-4599-B8A1-368407ED36C0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2641330172-3549726205-158382693</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5738 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090917000000.000000+000</Date></BIOS><HWID>A78E0000018400F8</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-5129-7601.0000-2352012
Installation ID: 018725060192641450628956786836173785978864412286043475
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 7QJB7
License Status: Initial grace period
Time remaining: 42780 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 22/08/2012 2:51:53 a.m.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAEAAAACAAAAAwABAAEA6GFsaXp/EscaW3wXmohsR+B5flWkTEbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
Last edited:
My Computer
- Computer Manufacturer/Model Number
- Acer Aspire 5738G
- OS
- Windows 7 Home Premium x64 (6.1,build 7601) Service Pack 1
- CPU
- Intel(R) Core(TM)2 Duo CPU T6600 @ 2.2GHz
- Memory
- Installed RAM 4090MB
- Graphics Card(s)
- ATI Mobility Radeon HD 4570 512MB
- Sound Card
- ATI HDMI Audio Realtek
- Monitor(s) Displays
- Generic PnP monitor 1366 x 768 (32bit) (60Hz)
- Keyboard
- Standard PS/2 Keyboard
- Mouse
- Logitech Mx 518 Optical Gaming Mouse