windows explorer freeze

[gamoto]

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16404
Application Timestamp: 4a765771
Fault Module Name: StackHash_1ee7
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c0000374
Exception Offset: 00000000000c6cd2
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1032
Additional Information 1: 1ee7
Additional Information 2: 1ee774be875b73c5b31a983b269e6f6b
Additional Information 3: 5f33
Additional Information 4: 5f3302689cfb061680ea25a2447fa3ce

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

any help pls?

 

[torrentg]

any help pls?

Hi there.

Sure. Follow this.

If you don't have and crash dumps, then uninstall any antivirus and firewall you previously installed and test. Disabling will not have the same effect.
If no good, then uninstall any lesser known small-time software you previously installed. Test.

 

[gamoto]

any help pls?

Hi there.

Sure. Follow this.

If you don't have and crash dumps, then uninstall any antivirus and firewall you previously installed and test. Disabling will not have the same effect.
If no good, then uninstall any lesser known small-time software you previously installed. Test.

thanks for the reply!
but i have already uninstalled any suspectly programs but i still have that explorer stop error message sometimes.
also i do not have any Minidump messages
what i have to do now?

 

[torrentg]

Open an elevated command prompt and run this command:

sfc /scannow

If no help, clean install Windows while formatting. You'll lose all data on the partition/drive, so copy what you want to keep off of it first.