Windows fresh installation issue Error Code 0x80072F8F

[FINNDOG703]

Hi All,

I'm hoping someone will be able to help!

I believe I have a genuine copy of Windows 7 home premium as I've been using it without problems for the last year. I've recently installed a new gigabyte motherboard and i5 processor so decided to do a clean install of windows 7 using my original disk. It all installed okay but after a few days windows 7 expired and every time I've tried to activate by typing or phoning with my original product key I have been unsuccessful. It says a problem occurred when windows tried to activate, Error Code 0x80072F8F.

I've also tried ligit check and got the following report using the diagnostic tool.

Thanks in Advance

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-46GGD-QGJ8F-VW7P9
Windows Product Key Hash: 3HBK1e5aZ3UJA5tON5m22RRWnWI=
Windows Product ID: 00359-OEM-9827995-50578
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B930CF05-F78B-4E73-B452-39FC452B3E51}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B930CF05-F78B-4E73-B452-39FC452B3E51}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VW7P9</PKey><PID>00359-OEM-9827995-50578</PID><PIDType>8</PIDType><SID>S-1-5-21-3141227386-91923958-1119079248</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="7"/><Date>20121102000000.000000+000</Date></BIOS><HWID>F0FB3507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-279-950578-02-2057-7601.0000-0042012
Installation ID: 013155342262559383836171902176064206913194754941962826
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VW7P9
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 04/01/2012 20:45:24
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072F8F
HealthStatus: PASS
Event Time Stamp: 1:4:2012 20:45
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAln2EqpS1cu6Y0NBa7haKmxC32NKJJ5Zj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
BGRT ALASKA A M I

 

[gregrocker]

It says this is an OEM copy of Win7. Did you buy an OEM retail copy or are you reinstalling Factory OEM?

 

[FINNDOG703]

It's the original Dell copy I brought to install on my custom build last year?

 

[gregrocker]

To my iknowledge Dell only sells or provides OS software to install on Dells, not custom builds. What exactly did you buy? What does it say on the disk?

 

[FINNDOG703]

It's a reinstallation DVD windows 7 premium SP1 64 bit.

It installed fine on my non dell system when I originally brought it a year a go and don't understand why it won't work now.

I've thought about buying a new product key off amazon but worried it won't work

Thanks

 

[SandeepP]

It's a reinstallation DVD windows 7 premium SP1 64 bit.

It installed fine on my non dell system when I originally brought it a year a go and don't understand why it won't work now.

I've thought about buying a new product key off amazon but worried it won't work

Thanks

Hi FINNDOG703,

This seems to be the disk provided by us only. Was this disk provided for this system only or maybe some other dell system as well that you own.

And if you use this disk it normally doesn't prompt you to enter the product key at the time of installation.

Is the product key on the system is intact completely. Keep us posted with the results so we can advise you further.

 

[FINNDOG703]

Hi Sandeep,

I forgot to set the time on my pc after doing the hardware change. After I set the correct time windows 7 seems to be running okay although sometimes I still get the enter the product code screen occasionally comes up which I just close down. Updates are still being done so far so good.

Cheers

 

[SandeepP]

Hi Sandeep,

I forgot to set the time on my pc after doing the hardware change. After I set the correct time windows 7 seems to be running okay although sometimes I still get the enter the product code screen occasionally comes up which I just close down. Updates are still being done so far so good.

Cheers

Hi FINNDOG703,

Please check the system at your convenience and let us know the results of the same. If you face similar issues then feel free to write to us.

If you have any further queries, please feel free to contact us.