Solved Windows has Recovred from an Unexpected Shutdown (BlueScreen)

[OneMan98]

Hi guys,

So my HP Envy 14 has started to randomly shutdown and restart...it occurs almost every 30 to 50 minutes. Here is the error I get when the computer loads again:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 000000000000002C
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002C3233B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040312-30123-01.dmp
C:\Users\MA\AppData\Local\Temp\WER-315746-0.sysdata.xml

More Specs:
-Windows 7 Home Edition 64-bit
-HP Envy 14, bought and received July 2010 (so almost 2 yrs old)
-ATI 5650 HD 1GB
-8 GB RAM (upgraded from 4 GB RAM on July 2011)
-Core i5 450 M CPU

All original, have not clean installed my PC...I also uploaded the minidump files!


Thanks! Any help would be greatly appreciated...I'm dying of STRESS...seriously...

 

[JMH]

1.Your crashes point to Eset.
Please remove it for testing purposes.
{Yours is from 2010 and there seems to have been a lot of these of late and I suspect an update is the root cause.}

http://download.eset.com/special/ESETUninstaller.exe

2. Replace with MSE.

Microsoft Security Essentials - Free Antivirus for Windows

 

[zigzag3143]

In addition to updating ESS please update these drivers

lmimirr.sys    4/10/2007 6:32:45 PM                       
RaInfo.sys    1/4/2008 2:57:14 PM       
VSTwindrvr6.sys    7/4/2008 3:28:01 AM                 
LMIRfsDriver.sys    7/14/2008 12:26:56 PM             
xusb21.sys    4/8/2009 10:28:44 AM       
GEARAspiWDM.sys    5/18/2009 8:17:04 AM           
hpdskflt.sys    7/8/2009 2:41:38 PM

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[OneMan98]

Hey there,

I deleted ESET SS using the application you told me to download via Safe Mode, it uninstalled successfully. I then installed Microsoft Security Essentials. So far my laptop has not had a spontaneous shutdown. Do you think it is still mandatory to update the drivers you stated?

I believe ESET was the indeed the problem. Thank you so much! I'll keep my PC on all day and see what happens.

 

[charmaine]

did removing eset fixed it?

 

[OneMan98]

Yeah, so far it has resolved the issue, however I'm keeping my laptop on for a few hours to see if any unexpected shutdowns occur.

 

[JMH]

Please let us know how it goes.
Should you get further DMP's submit them for analysis.

 

[OneMan98]

Hey guys,

Sorry for the super late response, I've kept my PC on for quite a bit and no random shutdowns. ESET was definitely the problem. Just want to say thanks to you guys! Life savers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[JMH]

Good news indeed.
Thanks for reporting back.
Safe surfing!