"Windows is not genuine" error, computer extremely slow and freezes

Xhoven · Sep 17, 2014

"Windows is not genuine" error, computer extremely slow and freezes

Hello,

I could really use some help. Yesterday, I booted up my computer just like any other day, and it took forever to boot up (got stuck at the welcome screen and then at the desktop before the icons and start menu showed up). Within 5 minutes, the computer froze and was completely unresponsive, so I powered it off with the power button. I tried booting up again with the same result.

The third time, I booted up into safe mode and tried a system restore to a point from last Thursday, the last restore point when a critical update was installed. I restarted into regular mode, and it froze again. Since then when I have gone to system restore, all of the system restore points are gone. Also, I have that message that says "this copy of Windows is not genuine - build 7601" in the bottom right corner.

I can boot up into safe mode or safe mode with networking very quickly, but booting into regular mode takes forever (40 minutes to an hour). Then, within 5 minutes, it will become unresponsive.

I've had this computer for two years and bought it directly from Sony, so it is not an illegal version of Windows. This is really frustrating. Thanks for any help you can give me.

Here is the diagnostic report.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E1E639D1-AFE9-43DB-98D5-C0AABB536DBF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Joel\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E1E639D1-AFE9-43DB-98D5-C0AABB536DBF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-736389560-319759744-3827149353</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>SVS151190X</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0140C5</Version><SMBIOSVersion major="2" minor="7"/><Date>20120330000000.000000+000</Date></BIOS><HWID>D6E23607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>4AD4E9C3C700070</Val><Hash>LdN6E0PX7n6X1LLyTTtTSxumU/c=</Hash><Pid>70141-056-5105055-56223</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAAAAAAABQABAAEA6GGuEUS9THVEltbgjvN0eLhSUGxKWPZolmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Sony		VAIO
  FACP			Sony		VAIO
  HPET			Sony		VAIO
  BOOT			Sony		VAIO
  MCFG			Sony		VAIO
  WDAT			Sony		VAIO
  TCPA			Sony		VAIO
  UEFI			Sony		VAIO
  ASF!			Sony		VAIO
  SLIC			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  ASPT			Sony		VAIO
  FPDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO

NoelDP · Sep 18, 2014

You ran this report while in Safe Mode - which means that it's missing half the data we need.
It sounds to me as if the problem is likely to be with drivers - or a corrupt user profile.

First things first, though....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC /SCANNOW.

If both pass OK, then it's probably a corrupt profile - while in Safe Mode, create a new User and see if rebooting to that user gives a decent boot.
If so, then we can work from there.

Xhoven · Sep 18, 2014

I completed the CHKDSK and sfc scannow. Normal mode is now actually functional and doesn't freeze and become unresponsive. However, it still has the genuine Windows error in the bottom right and some startup programs still crash due to not responding.

At the end of the sfc scan, it gave the message "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log.".

Here is the log file.

View attachment 333768

NoelDP · Sep 19, 2014

The only error found by SPF is the one that would be causing your non-genuine error....

Code:

 Line 3568: 2014-09-18 19:52:09, Info                  CSI    00000327 [SR] Repairing 1 components
 Line 3569: 2014-09-18 19:52:09, Info                  CSI    00000328 [SR] Beginning Verify and Repair transaction
 Line 3572: 2014-09-18 19:52:09, Info                  CSI    0000032a [SR] Cannot repair member file [l:82{41}]"sppobjs-spp-plugin-manifest-signed.xrm-ms" of Microsoft-Windows-Security-SPP-Plugin-Common, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3575: 2014-09-18 19:52:09, Info                  CSI    0000032c [SR] Cannot repair member file [l:82{41}]"sppobjs-spp-plugin-manifest-signed.xrm-ms" of Microsoft-Windows-Security-SPP-Plugin-Common, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3576: 2014-09-18 19:52:09, Info                  CSI    0000032d [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 3581: 2014-09-18 19:52:09, Info                  CSI    00000330 [SR] Could not reproject corrupted file [ml:520{260},l:102{51}]"\??\C:\Windows\System32\spp\plugin-manifests-signed"\[l:82{41}]"sppobjs-spp-plugin-manifest-signed.xrm-ms"; source file in store is also corrupted
 Line 3590: 2014-09-18 19:52:09, Info                  CSI    00000332 [SR] Repair complete

I'll post a fix for that later.

In the meantime, please run the CheckSUR tool and post the resulting CheckSUR log.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.

Also post your Event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

Xhoven · Sep 19, 2014

Booting into regular mode is giving the message "Reinstall Windows. An authorized change was made to Windows. You must reinstall or restore Windows system files to activate." with error code 0xC004F015. After some Windows updates, no programs seem to be crashing after startup anymore, so it does seem like the only remaining error is the non-genuine error.

Here is a zip file with the three requested log files.

https://onedrive.live.com/redir?resid=F5D0EA6C17841009%21106

NoelDP · Sep 20, 2014

There is a problem with the Performance logs...
Open an Elevated Command Prompt, and...

Click Start, expand All Programs, and expand Accessories.

Right-click Command Prompt, and then click Run as administrator.

At the command prompt, type lodctr /r, and then press ENTER.

You appear to be now running with the Default Key installed - you need to change it for an activatable Key and activate it.

Please de-activate SpyBot's Tea-Timer (if running) and then uninstall Spybot.

You have residuals from AVG and AVAST, and Kaspersky, attempting to run at startup - I would recommend uninstalling ALL for the moment, and running their cleanup utilities before installing MSE as at least a temporary stopgap measure.

Once complete, reboot twice, then post another MGADiag report, and new Event logs.

Xhoven · Sep 20, 2014

I followed all of your instructions. The updated details are below.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E1E639D1-AFE9-43DB-98D5-C0AABB536DBF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Users\Joel\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E1E639D1-AFE9-43DB-98D5-C0AABB536DBF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-736389560-319759744-3827149353</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>SVS151190X</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0140C5</Version><SMBIOSVersion major="2" minor="7"/><Date>20120330000000.000000+000</Date></BIOS><HWID>D6DA3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>4AD4E9C3C700070</Val><Hash>LdN6E0PX7n6X1LLyTTtTSxumU/c=</Hash><Pid>70141-056-5105055-56223</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAIAAAABAAAABgABAAEA6GGuEUS9THVEltbgjvOswgSJdHi4UlBsSlj2aJZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Sony		VAIO
  FACP			Sony		VAIO
  HPET			Sony		VAIO
  BOOT			Sony		VAIO
  MCFG			Sony		VAIO
  WDAT			Sony		VAIO
  TCPA			Sony		VAIO
  UEFI			Sony		VAIO
  ASF!			Sony		VAIO
  SLIC			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  ASPT			Sony		VAIO
  FPDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO

New event logs

NoelDP · Sep 21, 2014

The logs are a little clearer now, at least - but there are still significant problems starting these services...
BITS
p2pimsvc
Appinfo
VAIO Care Performance
HP Network Devices Support
Energy Server Service
Peer Networking Identity Manager
ShellHWDetection

Let's see if we can get Windows showing as genuine now, at least...

I've uploaded a file - xhvaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\xhvaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\xhvaa
or
DIR E:\xhvaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\xhvaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

Xhoven · Sep 21, 2014

The non-genuine error is no longer there.

When the sfc scan completed, it gave the message "Windows Resource Protection did not find any integrity violations."

Here is the new log file

NoelDP · Sep 21, 2014

Great!
SFC is now clear - and there's no more errors in the CBS.log background, either.

Please reboot twice, then post a new set of Event logs, and we'll see if this has improved the problems with the services at all - then we'll have another go at them.

Xhoven · Sep 21, 2014

Updated event logs (Event logs 9-21)

NoelDP · Sep 21, 2014

That seems to have worked even better than I thought it would - there's very few errors remaining in the log, and I think they can mostly be ignored.

Surprisingly, it's also stopped the regular crash reports you were getting on every boot.

I think you're good to go!

Xhoven · Sep 21, 2014

Thank you so much! You're a lifesaver, thought I was going to have to reformat. Rep'd.

NoelDP · Sep 21, 2014

You're welcome - and thanks for the rep.

Good luck!

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