Solved Windows Live Mail Error ID: 0x80004005 Windows 7

[sonyvaio2012]

I have bought a new Sony Vaio laptop and am trying to get it set up. I have put in all my email details correctly, but I keep getting this message:

Unable to send or receive messages for the Avalonmoz (jenni) account. An unknown error has occurred.
Server: 'mail.avalonmoz.com'
Windows Live Mail Error ID: 0x80004005
Protocol: POP3
Port: 110
Secure(SSL): No
I have looked extensively for help on the Internet. The thing is, that my password and username are 100% correct. I can send and receive email on my phone and my tablet. I can also log on to Network Solutions on the internet and access my email with the very same password. And I am certain of this.
Please will someone help me with this. I have no idea what to do now. I have tried every combination of settings! I do have Norton 360 which I have just installed - something I read mentioned that may cause a problem.
Thank you, Jenni

 

[Roderunner]

Hi Jenni, welcome to Seven Forums.

What setting do you use in WLM POP3 or IMAP?

 

[BrightBlessings]

Temporarily disable norton and then see if WLM performs as it should.

 

[sonyvaio2012]

Pop3

 

[sonyvaio2012]

Hi, I am using POP3.

I have turned off the smartwall in Norton and tried again - it still does the same. I also did a "repair" on windows live essentials.

The WLM is working with my gmail account though, but not for my own domain.

 

[Roderunner]

Hi, I am using POP3.

I have turned off the smartwall in Norton and tried again - it still does the same. I also did a "repair" on windows live essentials.

The WLM is working with my gmail account though, but not for my own domain.

Check your account properties 'Servers' tab for input spelling errors. Then go to the 'Advanced' tab, it should look like this:-

 

[sonyvaio2012]

Hi there,

I changed the settings - mine had ports 2525 and 110 and no SSL checked - I just copied the settings from my old laptop.

Now I got this message

Unable to send or receive messages for the Avalonmoz (jenni) account. The connection to the server has failed.
Server: 'mail.avalonmoz.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10013

 

[sonyvaio2012]

I also set up my husbands email account and another one from work, and I got the same. The passwords are all correct and working fine on the other computers.

 

[Roderunner]

Has POP been set to 'on' in the Avalonmoz (jenni) account.?

 

[sonyvaio2012]

Do you mean where in asks for authentication? I have the options:

log on with clear text authentication
" secure password authentication
" authenticated POP (APOP)

the first one is checked.

 

[sonyvaio2012]

I've been trying to copy ans paste, but it won't work.

My settings are like this

incoming POP3 mail.avalonmoz.com
outgoing SMTP mail.avalonmoz.com
[email protected]
* log on using clear text
Outgoing requires authentication - settings same as incoming

Then,
outgoing (SMTP) 2525
incoming POP3 110
and no SSL required

 

[Roderunner]

NO! I mean by accessing your account settings directly as my Gmail image shows.

 

[Roderunner]

Jenni, can you post an image of your account properties 'Servers' tab.

 

[sonyvaio2012]

I'm trying to send a screen capture - not done this before!!


In that last screen you sent, where did you find those screens? Should I be looking on my actual Networks Solutions site?

It is now clear that it is all our avalonmoz.com e-mails that are not working with WLM, so I'm guessing it must need different setting to the older email software we have all been using.

 

[Roderunner]

Hi Jenni,
As in your image above:-
In the box 'incoming mail' (POP3) delete all and input:- pop.avalonmoz.com
In the box 'Outgoing mail' (SMTP) delete all and input:- smtp.avalonmoz.com
Then set the 'Advanced' tab as in my image exactly.

 

[sonyvaio2012]

Hi there,

I have deleted and reentered the incoming and outgoing to read pop. and smtp. respectively.

My advanced tab doesn't look like yours does though, unless you have sent something else? I am attaching a copy of my advanced tab.



I reslly hope that we can resolve this. I looked up help from network solutions and followed that exactly - but it still won't work! I really appreciate your help!

 

[sonyvaio2012]

Hi there again - so sorry, I have now found the first copy of your advanced tab that you sent - I am finding it a bit tricky moving around the forum!

I will try that now......

 

[sonyvaio2012]

I can't believe this, I have got everything entered exactly and it still won't work. I'm getting this message,

Unable to send or receive messages for the Avalonmoz (jenni) account. The connection to the server has failed.
Server: 'pop.avalonmoz.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10013

 

[Roderunner]

Hi Jenni, sorry for my delayed reply. You never tickd the 2 boxes ending ....SSL you will have to reinput 587 in the top box.

 

[Slartybart]

@sonyvaio2012:

the network solutions instructions for WLM

This tutorial will take you through the step by step process of setting up your Network Solutions email with Windows Live Mail for windows 7. If you would like to see a video step by step click here.

1. With Windows live mail open click the add email account link
2. Enter the following information:
3. Email Address: Enter your full mail address
   [email protected]
4. Password: Enter your password.
   ********
5. Your Name: Enter your name as you would like it to appear in the "From" field of your outgoing messages.
   YourName
6. Click the check mark box that says Manually configure server settings
7. For your server information enter:
   1. For your Incoming mail server (POP3): type "mail" followed by your domain name (e.g. mail.example.com)
      mail.avalon.com
   2. For your Outgoing mail server (SMTP): type "smtp." followed by your domain name (e.g. smtp.example.com)
      smtp.avalon.com
8. For your Login ID: enter your full Network Solutions' Email Address.
   [email protected]
9. Click on the check mark box for “Outgoing Server Requires Authentication”
10. Change your outgoing server setting to 2525 or 587 if you are with Verizon you should change your port to 587
11. Click next then finish to complete your email setup

and........

When setting up:

• POP - choose POP and the incoming server port will default to 110
• IMAP - choose IMAP and the incoming server port will default to 143
• All other settings are the same.

Note - Substitute your actual domain name for "yourdomain.com" and substitute the first part of your email address for "user."

• Username = [email protected]
• Password = the password you set up when you configured your mail box
• Incoming Mail Server = mail.yourdomain.com
• Outgoing Mail Server = smtp.yourdomain.com
  • Outgoing Server Requires Authentication (typically found in advanced options or settings)
  • Do NOT check "Log on Using Secure Password Authentication"
  • Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
• Outgoing Server Port = 2525 or 587
  • This is subject to change based on the individual preferences of your ISP

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