Solved Windows Live Mail showing error 0x800CCC0D

[sesamoid]

Keeps telling me that it can't find my POP3 server. Have checked settings, works fine on Thunderbird, but will not allow me to go online fromLive Mail.

Any ideas?

Help would be useful - I'm already short of a fair bit of hair, without pulling any more out...

 

[sesamoid]

Regret must go offline - will check AM Monday. Thanks in advance

 

[robinb9]

something has to be off:
or spelled wrong
make sure there is no , after your email address like username@comcast,net
I have a , instead of period
also in your isp settings

 

[sesamoid]

Hi RobinB9! Thanks for that. Checked it out and nothing is spellled incorrectly. It was working fine, I decided to work offline, went back after a short break - then dead.

The "Tasks" note which comes up shows yellow triangle with exclamation mark then "Check new messages on ' (my e-mail address) ' - cancelled". The errors note shows :-

Server "mail.plus.net"
Protocol POP3
Port 110
Secure No

Incidentally, getting the errors report up is not easy - sometimes it comes up fine, at others it is blank.

I am beginning to wonder if the system would understand me better if I used Manderin Chinese??!!!!???

 

[Roderunner]

Hi sesamoid, your account properties on the advanced tab should look like this.

 

[sesamoid]

Hi Roderunner, Thanks for that - it does, all but the actual ports used. Those are STMP 25 and POP 587.

How are things in the beautiful country? (longing to get back the Isle of Lewis!...)

 

[Roderunner]

Hi Roderunner, Thanks for that - it does, all but the actual ports used. Those are STMP 25 and POP 587.

How are things in the beautiful country? (longing to get back the Isle of Lewis!...)

The settings on your pc should be as in my image.
Nothing much has changed, still getting showers between rainy spells.

 

[robinb9]

Hi Roderunner, Thanks for that - it does, all but the actual ports used. Those are STMP 25 and POP 587.

How are things in the beautiful country? (longing to get back the Isle of Lewis!...)

it should be reversed. the smtp should be 587
the pop 25 or you can try 110 for the pop and see if that works
robin

 

[sesamoid]

Roderunner and RobinB9 - have tried both. Still no impact. Still shows me the "Check new messages -- cancelled. Tempted to try pouring strong coffee into it....

The other thing, which I have seriously considered, is to wipe "Live" off the lap-top and re-load it, but I only want to do that as a last resort.

Anyway, thanks for your suggestions so far - it is much appreciated.

 

[robinb9]

How bout deleting the mail account and staring over and see if that works

 

[sesamoid]

Good idea - I'll give it a go. Thanks!

 

[robinb9]

Good idea - I'll give it a go. Thanks!

let us know if that fixed it

 

[sesamoid]

Sorry, No! I may have to call my local fix-it guy in. Will let you know how things go. Thanks again.

 

[sesamoid]

Latest is that I now have an additional message "Socket error 10060" Does that help, Robin?

 

[Roderunner]

Can you post an image of your account properties 'Server' & 'Advanced' tabs.
Remove your Email username before making the image of the 'Server' tab. View attachment Make an Image.docx

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[robinb9]

,please try to set SMTP port to 587 with TLS or SSL Encryption.
It seems you have a port smtp wrong settings
Please go to your providers web site and check what they say you need for setting the smtp

 

[sesamoid]

Ok Folks - Roderunner, will try Robinb9's suggestion first, then come back to you if no success. I have just 24 hours, then will hand over to my fixit man as it is essentail that I get this thing going> In the meantime, many thanks to both of you.

 

[sesamoid]

Robin, checked provider's centre as suggested. Everything seems perfectly correct. Also did as you suggested on the port - still no go.

Roderunner, screen shots as requested.

 

[sesamoid]

Roderunner, should have explained - I reset the ports to default after trying Robin's suggestion.

 

[Roderunner]

I have been on Plusnet website and your 'Server' tab is correct. The 'Advanced' tab on your account should be exactly like this.


click to enlarge image