Windows not genuine message plus Error message 0x8000247

NoelDP · Dec 21, 2012

There are a number of problems in the Sys log...
1) The Search service is crashing frequently
2) Your nVidia driver updater service can't log on
3) The Lbd driver failed to load
4) one of the Adobe services is crashing or failing to load.
5) There appears to be an IP conflict with another machine on the network, or the IP is fixed but doesn't coincide with the allowed IP from the DHCP server.
6) 'The B's Recorder GOLD Library General Service service' - the file appears not to exist.
7) Bitlocker is having a problem reading one of the drives

The Apps log reinforces teh Search crash with the following error message "
(0x8004117f - The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (HRESULT : 0x8004117f))"
Also - there are a number of CAPI2 errors - 'The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.'

There are a number of other errors in the Apps log - but they are relatively minor.

Let's first attempt to cure the Cryptograpic services problem.....

Please open an Elevated Command Prompt and run teh folloing commands

NET STOP CRYPTSVC
esentutl /p C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb

accept the warning, and post the results.
run NET START CRYPTSVC

If the system reports the database as corrupt, run

NET STOP CRYPTSVC
md %systemroot%\system32\cat2.old
xcopy %systemroot%\system32\catroot2 %systemroot%\system32\cat2.old /s
NET START CRYPTSVC

...and wait at least an hour for the database to be rebuilt.
then reboot and see what happens.
Post a new MGADiag report.

basils57 · Dec 21, 2012

No wonder the machine's as slow a snail!
The first command after stopping produced an Error:

Error: Access to source database 'C:\Windows\System32\catroot2\{F750E6C3-38EE-11
D1-85E5-00C04FC295EE}\catdb' failed with Jet error -1811.

Operation terminated with error -1811 (JET_errFileNotFound, File not found) after 0.546 seconds.

I stopped there, what would you like me to do now - other than bin the m/c?

NoelDP · Dec 21, 2012

No problem - in fact that's good news, because now we know where the problem is

Please run the following commands

DIR C:\Windows\System32\catroot2
ICACLS C:\Windows\System32\catroot2
REG QUERY HKLM\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\Providers\Trust\CertCheck\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\Providers\Trust\CertCheck
REG QUERY HKLM\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck

post the results.

basils57 · Dec 22, 2012

Here's the results Noel:

Code:

C:\Windows\System32>DIR C:\Windows\System32\catroot2
 Volume in drive C is BOOT
 Volume Serial Number is 70C0-1102

 Directory of C:\Windows\System32\catroot2

18/12/2012  16:37    <DIR>          .
18/12/2012  16:37    <DIR>          ..
22/12/2012  09:34            77,572 dberr.txt
18/12/2012  16:37    <DIR>          {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
18/12/2012  14:07    <DIR>          {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
               1 File(s)         77,572 bytes
               4 Dir(s)  337,162,506,240 bytes free

C:\Windows\System32>ICACLS C:\Windows\System32\catroot2
C:\Windows\System32\catroot2 NT SERVICE\CryptSvc:(OI)(CI)(F)
                             NT SERVICE\TrustedInstaller:(I)(F)
                             NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                             NT AUTHORITY\SYSTEM:(I)(F)
                             NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                             BUILTIN\Administrators:(I)(F)
                             BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                             BUILTIN\Users:(I)(RX)
                             BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                             CREATOR OWNER:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>REG QUERY HKLM\SOFTWARE\Microsoft\Cryptography\Providers\Tru
st\CertCheck\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{F7
50E6C3-38EE-11D1-85E5-00C04FC295EE}
    $DLL    REG_SZ    WINTRUST.DLL
    $Function    REG_SZ    SoftpubCheckCert


C:\Windows\System32>
C:\Windows\System32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\P
roviders\Trust\CertCheck\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\System32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\P
roviders\Trust\CertCheck
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\System32>REG QUERY HKLM\SOFTWARE\Microsoft\Cryptography\Providers\Tru
st\CertCheck

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{00
AAC56B-CD44-11D0-8CC2-00C04FC295EE}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{18
9A3842-3041-11D1-85E1-00C04FC295EE}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{1A
6631C0-3EA2-11D1-AE01-006097C6A9AA}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{31
D1ADC1-D329-11D1-8ED8-0080C76516C6}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{57
3E31F8-AABA-11D0-8CCB-00C04FC295EE}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{57
3E31F8-DDBA-11D0-8CCB-00C04FC295EE}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{64
B9D180-8DA2-11CF-8736-00AA00A485EB}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{78
01EBD0-CF4B-11D0-851F-0060979387EA}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{A7
F4C378-21BE-494e-BA0F-BB12C5D208C5}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{C6
B2E8D0-E005-11CF-A134-00C04FD7BF43}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{D4
1E4F1D-A407-11D1-8BC9-00C04FA30A41}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{D4
1E4F1F-A407-11D1-8BC9-00C04FA30A41}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{F7
50E6C3-38EE-11D1-85E5-00C04FC295EE}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Providers\Trust\CertCheck\{FC
451C16-AC75-11D1-B4B8-00C04FB66EA0}

C:\Windows\System32>

abhish · Dec 22, 2012

my diagnostic report about window not genuin please help me out with this
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {0871CC0B-4C07-499F-BA79-F6BCAF6207F4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120401-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0871CC0B-4C07-499F-BA79-F6BCAF6207F4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2024680016-2166075168-3336916442</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1120 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20101117000000.000000+000</Date></BIOS><HWID>B5B80600018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65329</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-2922012
Installation ID: 009414348571773430499751731493058110815734706433285932
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 12/22/2012 4:14:53 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:2:2012 16:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAAAAgABAAEAAAACAAAABAABAAEAJJQ+6NgPVPkQcww66kWgt4BZkKfOpNZ4GHk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP DELL CL09
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
TCPA DELL CL09
EINJ PTL WHEAPTL
HEST PTL WHEAPTL
BERT PTL WHEAPTL
SSDT wheaos wheaosc
ERST PTL WHEAPTL
OSFR DELL DELL
SSDT wheaos wheaosc
SLIC HPQOEM SLIC-MPC

NoelDP · Dec 22, 2012

Abhish - please start a NEW thread of your own!
MGADiag issues can be quite complex enough without having to try and deal with two in the same thread!
Having said that - your install is as counterfeit as they come.
You have an Acer Key, with an HP SLIC table, on what claims to be a Dell motherboard

NoelDP · Dec 30, 2012

basils57 said:

Here's the results Noel:

Code:

C:\Windows\System32>
C:\Windows\System32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\P
roviders\Trust\CertCheck\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
ERROR: The system was unable to find the specified registry key or value.
 
C:\Windows\System32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\P
roviders\Trust\CertCheck
ERROR: The system was unable to find the specified registry key or value.
 
C:\Windows\System32>

Sorry for the delayed response - I got side-tracked by the thread hijack, and forgot to come back!

It's likely that your problems are here - these Keys are part of a large structure, and if you have problems there, all sorts of things can happen.

The question is, how much is missing?
Let's go into a bit of a trawl....

Please run the following commands and post the results.

REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\Providers\Trust
REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography\Providers
REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Cryptography

basils57 · Dec 31, 2012

Sorry for the delay. The results of entering these commands was

ERROR: The system was unable to find the specified registry key or value

for all commands in normal & elevated prompts.

NoelDP · Dec 31, 2012

Oh dear!
This *is* a 64-bit machine we're talking about?? Ooops! - my mistake!!
I was looking at your System Specs, and not the MGADiag report - your specs say 64-bit, while the report says 32-bit.
Sorry about that.....
backtrack a bit.....

I think I may be able to see the wood for the trees, now

Your folder is missing what may be a critical permission
Please open an Elevated Command Prompt, and run the following command.

ICACLS C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
ICACLS C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
ICACLS C:\Windows\System32\CatRoot2 /remove "NT Service\CryptSvc"
ICACLS C:\Windows\System32\CatRoot2 /grant "NT Service\CryptSvc"

F)
ICACLS C:\Windows\System32\CatRoot2 /grant "NT Service\CryptSvc"

OI)(CI)(IO)(F)
ICACLS C:\Windows\System32\CatRoot2
ICACLS C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
ICACLS C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}

Post the results, and we'll see where we go from there

basils57 · Dec 31, 2012

Sorry Noel, I should have made things clearer - my m/c is 64-bit. The problem is with my wife's computer, which is 32-bit.

The reports:

Code:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\System32>ICACLS C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5
-00C04FC295EE}
C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} NT SERVICE\C
ryptSvc:(OI)(CI)(F)
                                                                    NT SERVICE\T
rustedInstaller:(F)
                                                                    NT AUTHORITY
\SYSTEM:(F)
                                                                    BUILTIN\Admi
nistrators:(F)
                                                                    BUILTIN\User
s:(RX)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(CI)(IO)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\User
s:(I)(RX)
                                                                    BUILTIN\User
s:(I)(OI)(CI)(IO)(GR,GE)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(I)(F)
                                                                    CREATOR OWNE
R:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>ICACLS C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608
-00C04FC295EE}
C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE} NT SERVICE\C
ryptSvc:(OI)(CI)(F)
                                                                    NT SERVICE\T
rustedInstaller:(F)
                                                                    NT AUTHORITY
\SYSTEM:(F)
                                                                    BUILTIN\Admi
nistrators:(F)
                                                                    BUILTIN\User
s:(RX)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(CI)(IO)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\User
s:(I)(RX)
                                                                    BUILTIN\User
s:(I)(OI)(CI)(IO)(GR,GE)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(I)(F)
                                                                    CREATOR OWNE
R:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>ICACLS C:\Windows\System32\CatRoot2 /remove "NT Service\Cryp
tSvc"
processed file: C:\Windows\System32\CatRoot2
Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>ICACLS C:\Windows\System32\CatRoot2 /grant "NT Service\Crypt
Svc":(F)
processed file: C:\Windows\System32\CatRoot2
Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>ICACLS C:\Windows\System32\CatRoot2 /grant "NT Service\Crypt
Svc":(OI)(CI)(IO)(F)
processed file: C:\Windows\System32\CatRoot2
Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>ICACLS C:\Windows\System32\CatRoot2
C:\Windows\System32\CatRoot2 NT SERVICE\CryptSvc:(F)
                             NT SERVICE\CryptSvc:(OI)(CI)(IO)(F)
                             NT SERVICE\TrustedInstaller:(I)(F)
                             NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                             NT AUTHORITY\SYSTEM:(I)(F)
                             NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                             BUILTIN\Administrators:(I)(F)
                             BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                             BUILTIN\Users:(I)(RX)
                             BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                             CREATOR OWNER:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>ICACLS C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5
-00C04FC295EE}
C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} NT SERVICE\C
ryptSvc:(OI)(CI)(F)
                                                                    NT SERVICE\T
rustedInstaller:(F)
                                                                    NT AUTHORITY
\SYSTEM:(F)
                                                                    BUILTIN\Admi
nistrators:(F)
                                                                    BUILTIN\User
s:(RX)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(F)
                                                                    NT SERVICE\C
ryptSvc:(I)(OI)(CI)(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(CI)(IO)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\User
s:(I)(RX)
                                                                    BUILTIN\User
s:(I)(OI)(CI)(IO)(GR,GE)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(I)(F)
                                                                    CREATOR OWNE
R:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>ICACLS C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608
-00C04FC295EE}
C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE} NT SERVICE\C
ryptSvc:(OI)(CI)(F)
                                                                    NT SERVICE\T
rustedInstaller:(F)
                                                                    NT AUTHORITY
\SYSTEM:(F)
                                                                    BUILTIN\Admi
nistrators:(F)
                                                                    BUILTIN\User
s:(RX)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(F)
                                                                    NT SERVICE\C
ryptSvc:(I)(OI)(CI)(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(F)
                                                                    NT SERVICE\T
rustedInstaller:(I)(CI)(IO)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(F)
                                                                    NT AUTHORITY
\SYSTEM:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(F)
                                                                    BUILTIN\Admi
nistrators:(I)(OI)(CI)(IO)(F)
                                                                    BUILTIN\User
s:(I)(RX)
                                                                    BUILTIN\User
s:(I)(OI)(CI)(IO)(GR,GE)
                                                                    NT AUTHORITY
\NETWORK SERVICE:(I)(F)
                                                                    CREATOR OWNE
R:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\System32>

NoelDP · Dec 31, 2012

I thought I responded to this earlier??? - never mind...
They all look OK - or at least the resultant permissions should be OK.

There's obviously a problem with the source files rather than the destination ones....
Let's check that the catdb file actually exists....

DIR C:\Windows\catdb /s
ATTRIB C:\Windows\catdb /s
(they could take a minute or two to run - be patient!

basils57 · Dec 31, 2012

And more:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>
C:\Windows\System32>DIR C:\Windows\catdb /s
Volume in drive C is BOOT
Volume Serial Number is 70C0-1102
File Not Found

C:\Windows\System32>ATTRIB C:\Windows\catdb /s
File not found - C:\Windows\catdb

C:\Windows\System32>

NoelDP · Dec 31, 2012

That's what I was afraid of - the catdb files haven't been recreated at all, although the structure is there.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply.

basils57 · Dec 31, 2012

Mmmm............"Installer encountered an error:0xc8000247" - sounds like bad news?

NoelDP · Dec 31, 2012

Not unexpected, I'm afraid -

I can really only think a full reset of Windows Updates is necessary, and we'll see if that kicks things into starting properly.
How do I reset Windows Update components?

basils57 · Dec 31, 2012

It's indicates that it found and fixed 2 windows Update problems; However, I'm still getting the same Error message from the CheckSUR tool.

NoelDP · Dec 31, 2012

OK - please run the following command and post the results....

DIR C:\Windows\System32\Catroot /s
DIR C:\Windows\System32\Catroot2 /s
ATTRIB C:\Windows\System32\Catroot2\*.* /S

(don't worry about the first one scrolling off the top - I simply need the number of files and folders found)

basils57 · Dec 31, 2012

Code:

10/06/2009  21:19         2,422,549 windows-legacy-whql.cat
             376 File(s)     17,945,357 bytes

     Total Files Listed:
             376 File(s)     17,945,357 bytes
               8 Dir(s)  315,403,210,752 bytes free

C:\Windows\System32>DIR C:\Windows\System32\Catroot2 /s
 Volume in drive C is BOOT
 Volume Serial Number is 70C0-1102

 Directory of C:\Windows\System32\Catroot2

18/12/2012  16:37    <DIR>          .
18/12/2012  16:37    <DIR>          ..
31/12/2012  15:44           192,531 dberr.txt
18/12/2012  16:37    <DIR>          {127D0A1D-4EF2-11D1-8608-00C04FC295EE}
18/12/2012  14:07    <DIR>          {F750E6C3-38EE-11D1-85E5-00C04FC295EE}
               1 File(s)        192,531 bytes

 Directory of C:\Windows\System32\Catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE
}

18/12/2012  16:37    <DIR>          .
18/12/2012  16:37    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\Catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE
}

18/12/2012  14:07    <DIR>          .
18/12/2012  14:07    <DIR>          ..
               0 File(s)              0 bytes

     Total Files Listed:
               1 File(s)        192,531 bytes
               8 Dir(s)  315,396,538,368 bytes free

C:\Windows\System32>ATTRIB C:\Windows\System32\Catroot2\*.* /S
A       I    C:\Windows\System32\Catroot2\dberr.txt

C:\Windows\System32>

NoelDP · Dec 31, 2012

I have no idea what the dberr.txt file will contain - or how to read it! - but please attach it to a reply, and I'll see if it gives me a clue of any kind.

basils57 · Dec 31, 2012

Here you are:

Windows not genuine message plus Error message 0x8000247

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