Solved Windows seven update issues

[Winuser789]

My pc appears to be running ok except my windows update has started to fail updates.
The system downloads updates automatically and then installs them but they are then failing.
These three updates in particular are failing with an error code 80073701

KB3060716
KB2952664
KB3071756

I have scanned the system for Malware, viruses etc .
I downloaded Win 7 x64 update readiness tool. That ran ok and was successful but I still had update problems.

What are my next steps ?.
I can see a clean install coming here but would prefer not to go there if possible .
Thanks in advance for any help /advice.

 

[Layback Bear]

Welcome to our forum Winuser789.

The first step is to complete this tutorial so our expert can have a look.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

 

[Winuser789]

Thanks Layback bear I will work through that and reply.

 

[Winuser789]

Hello Layback Bear.
I ran Surt successfully.
I ran SFC Scan successfully. Scan found some corrupt files but could not repair all of them, could not upload CBS file .
Your limit is 8.MB.my zipped file is 168 MB.
Should I open the CBS log folder and only copy the file for todays run ?
I re ran windows up dates. They failed ,error code 80073701 ,see snip tool jpeg attached.

 

[Layback Bear]

We will just have to wait for Noel to drop by. He will give exact instruction on what to do next.
He is always bust so just hang in there.

 

[NoelDP]

'bust' ...'busy'
Please compress the CBS.log file before upload

 

[AmericanPharaoh]

If CBS.zip is too big, can you upload it to https://www.sendspace.com/ and send the link?

However, let Noel help you with all this, he's our specialist for Windows Updates and Activation.

Thank you, for your patience.

John

 

[NoelDP]

The best fileshare sites I know are DropBox and OneDrive. Unless you are already subscribed to another please use one of those.

 

[Winuser789]

Noel I have a drop box account.
I have loaded the zipped CBS file into a folder.
How do I now create a link to invite you to view the file .
Should be simple I know but I have not used drop box for ages and mi memory is letting me down at the moment.

 

[NoelDP]

I know the feeling!
If you open your Dropbox folder and right-click on a file in it you should be offered the option to create/copy a link (Share it) - make sure that the permissions are such that 'Anyone with the link can open it'

 

[Winuser789]

Hi Noel, Here is a link to the CBS file

https://www.dropbox.com/s/k5wckusnujvsn2m/CBS.zip?dl=0

 

[NoelDP]

There's a number of problems there involving Manifest files -
The only errors in the SFC scan are these...

	Line 5264: 2015-08-18 10:16:31, Info                  CSI    00000a78 [SR] Repairing 1 components
	Line 5265: 2015-08-18 10:16:31, Info                  CSI    00000a79 [SR] Beginning Verify and Repair transaction
	Line 5268: 2015-08-18 10:16:31, Info                  CSI    00000a7b [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 5271: 2015-08-18 10:16:31, Info                  CSI    00000a7d [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

... which are not problems as such - merely coding errors by MS which can be ignored.

Please run CheckSUR so that we can find/fix the problems with the Manifest files...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it in your reply.

 

[Winuser789]

Thanks everyone for your help so far. However we can call this thread solved because my beloved has accidentally wiped mi HD.Problem is I now need to start a new thread cos I have an unbeatable pc with bootleg missing ..

 

[Winuser789]

Error,
I meant to type Bootmgr missing .

 

[NoelDP]

Ah - 'The dog ate my homework!'

Good luck in the new thread!

 

[AmericanPharaoh]

Dog ate my Bootmgr!