Windows SoftwareDistribution file causing backup error

highstream

New member
Member
Local time
12:56 PM
Messages
97
I use SyncBack Pro for file backups of my main drive and others. Starting with the last regular backup, it's shown the following error (I is the backup drive):

\Windows\SoftwareDistribution\EventCache\{80795D73-5E72-4BD4-9902-9CA52F1CC853}.bin

Failed to copy from Left : Safe copy failed. Failed to rename temp file: File is locked (I:\Windows\SoftwareDistribution\EventCache\{80795D73-5E72-4BD4-9902-9CA52F1CC853}.bin): The process cannot access the file because it is being used by another process
---

I'm not sure what changed or why this file shows as being used, when none of the other files in the EventCache folder are. Most important, I'm not sure what to do about it short of booting into Safe Mode and trying to delete it - and maybe also the one in the main drive. Any ideas? Thanks,
 

My Computer

OS
Win 7 Home Premium and Win XP/SP3 Home 32 bit (desktop); Win 7 x64 Home Premium (laptop)
CPU
AMD Phenom II X3 720 Black Edition (unlocked)
Motherboard
Gigabyte GA-MA790X-UD4P (rev. 1.0) - version F9 BIOS
Memory
6 GB
Graphics Card(s)
XFX Radeon HD 5670
Monitor(s) Displays
Dell U2412M
Hard Drives
Corsair Force 3 SSD 60 GB
Seagate ST31000528AS - 1T
WD7500AAKS - 750GB
WD1600JBRTL - 160 GB
PSU
Corsair VX450
Case
Cooler Master
Cooling
front/back fans, CPU/PSU stock
I: is your backup disk? If so, disable your vrirusscanner and perform a backup.
After that enable virusscanner
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
I: is your backup disk? If so, disable your vrirusscanner and perform a backup.
After that enable virusscanner
While I can see how your suggestion puts my computer at risk, requires manual backups and a virus scan each time, I'm not seeing how it helps understand or solve the problem. And btw, it doesn't work either - I tried.

The question remains, why is this single backup file in use and what can I do to change that?
 
Last edited:

My Computer

OS
Win 7 Home Premium and Win XP/SP3 Home 32 bit (desktop); Win 7 x64 Home Premium (laptop)
CPU
AMD Phenom II X3 720 Black Edition (unlocked)
Motherboard
Gigabyte GA-MA790X-UD4P (rev. 1.0) - version F9 BIOS
Memory
6 GB
Graphics Card(s)
XFX Radeon HD 5670
Monitor(s) Displays
Dell U2412M
Hard Drives
Corsair Force 3 SSD 60 GB
Seagate ST31000528AS - 1T
WD7500AAKS - 750GB
WD1600JBRTL - 160 GB
PSU
Corsair VX450
Case
Cooler Master
Cooling
front/back fans, CPU/PSU stock
I: is your backup disk? If so, disable your vrirusscanner and perform a backup.
After that enable virusscanner
While I can see how your suggestion puts my computer at risk, requires manual backups and a virus scan each time, I'm not seeing how it helps understand or solve the problem. And btw, it doesn't work either - I tried.

The question remains, why is this single backup file in use and what can I do to change that?
I thougth virusscanner was locking the file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Checking in Process Explorer, it shows as one of the svchost.exe host processes. Since the same file is in C drive, I'm not sure why it's now choosing the I drive version. I stopped the process, but by the time I tested the backup it had returned with a different PID and the error once again. I'm guessing there's a step further back to go, but I don't recognize anything like it in Component Services.
 

My Computer

OS
Win 7 Home Premium and Win XP/SP3 Home 32 bit (desktop); Win 7 x64 Home Premium (laptop)
CPU
AMD Phenom II X3 720 Black Edition (unlocked)
Motherboard
Gigabyte GA-MA790X-UD4P (rev. 1.0) - version F9 BIOS
Memory
6 GB
Graphics Card(s)
XFX Radeon HD 5670
Monitor(s) Displays
Dell U2412M
Hard Drives
Corsair Force 3 SSD 60 GB
Seagate ST31000528AS - 1T
WD7500AAKS - 750GB
WD1600JBRTL - 160 GB
PSU
Corsair VX450
Case
Cooler Master
Cooling
front/back fans, CPU/PSU stock
Back
Top