Windows SP1 Update Failure

B

BonShaw

New member
Local time
5:46 AM
Messages
10
Hi, I seem to have the same errors installing the SP1 as other, as yet I have not been successful. I ran the system update readiness tool, it ran to completion but failed to fix things well enough. The failed updates error is trust_e_nosignature (0x800b0100). I have attached the CBS.zip file as I pray for help! :cry:
 

My Computer

OS
Windows 7 x64 Professional
I have attached the ChuckSUR.zip file.
 

My Computer

OS
Windows 7 x64 Professional
Hello, and welcome to the Seven Forums!

That machine has quite a few corrupt files! But hopefully nothing which can't be patched up in a jiffy! Well done on uploading your log files.

WARNING! This fix was created specifically for this user! If you are not this user, do not follow these instructions!
@BonShaw: Ignore the above :)

Download the attached .zip file. Inside it, will be two folders, Packages and Manifests.

Create these folders if they do not already exist: C:\Windows\Temp\CheckSur\Servicing\Packages\ and C:\Windows\Temp\CheckSur\winsxs\Manifests

Extract Packs.zip onto your Desktop. Please place the contents of my Desktop\Packages in C:\Windows\Temp\CheckSur\Servicing\Packages\ and my Desktop\Manifests in C:\Windows\Temp\CheckSur\winsxs\Manifests.

DO NOT place the .zip file in that folder, or the folders themselves. Make sure that a lot of files are in each of those Checksur folder.

Re-run the System Update Readiness Tool, and get me another copy of C:\Windows\Logs\CBS\CheckSUR.log.

Also, please retest Windows Updates (with fingers slightly crossed, no matter how much we both know that that won't help! lol.)

Thanks a lot, and the very best of luck!

Richard
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 420
OS
Vista Home Premium x86 SP2
CPU
Intel Core 2 Quad Q9300 2.50GHz
Motherboard
Stock Dell 0TP406
Memory
4 gb (DDR2 800) 400MHz
Graphics Card(s)
ATI Radeon HD 3870 (512 MBytes)
Monitor(s) Displays
1 x Dell 2007FP and 1 x (old) Sonic flat screen
Screen Resolution
1600 x 1200 and 1280 x 1204
Hard Drives
1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
Case
Dell XPS 420
Cooling
Stock Fan
Keyboard
Dell Bluetooth
Mouse
Advent Optical ADE-WG01 (colour change light up)
Internet Speed
Varies from 10kb/s to 170kb/s. So unreliable it is not funny
Other Info
ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Thank you so much. I've performed all that you requested and have attached the log file. I also attempted to load/run SP1 and received error code 0x800f0818.
 

My Computer

OS
Windows 7 x64 Professional
Hello again!

Very well done on following those instructions. You did it perfectly!

Code: 
Found 134 errors
Fixed 134 errors

Can you please restart your computer and re-try SP1 once more for me, and if it still fails, please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 420
OS
Vista Home Premium x86 SP2
CPU
Intel Core 2 Quad Q9300 2.50GHz
Motherboard
Stock Dell 0TP406
Memory
4 gb (DDR2 800) 400MHz
Graphics Card(s)
ATI Radeon HD 3870 (512 MBytes)
Monitor(s) Displays
1 x Dell 2007FP and 1 x (old) Sonic flat screen
Screen Resolution
1600 x 1200 and 1280 x 1204
Hard Drives
1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
Case
Dell XPS 420
Cooling
Stock Fan
Keyboard
Dell Bluetooth
Mouse
Advent Optical ADE-WG01 (colour change light up)
Internet Speed
Varies from 10kb/s to 170kb/s. So unreliable it is not funny
Other Info
ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hi Richard,

Thank you so much for your help. I very much appreciate your interest and skills! The SP1 update still fails after rebooting. I have attached the CBS log. Regards!
 

My Computer

OS
Windows 7 x64 Professional
Hello again!

Well, I have worked out what the problem is, anyway! Thanks for uploading the log files!

Please re-run the System Update Readiness Tool, and re-post a new C:\Windows\Logs\CBS\CheckSUR.log.

Hopefully that will show the error, otherwise I can do a manual fix job.

Basically, of those 134 errors, one did not fix correctly. There was a replacement, hence why all were reported as fixed, but actually one file got replaced with the wrong file in some confusion.

This is nothing to worry about. We shall just replace it again. So, 133 down, 1 to go.

Thanks a lot!

Richard
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 420
OS
Vista Home Premium x86 SP2
CPU
Intel Core 2 Quad Q9300 2.50GHz
Motherboard
Stock Dell 0TP406
Memory
4 gb (DDR2 800) 400MHz
Graphics Card(s)
ATI Radeon HD 3870 (512 MBytes)
Monitor(s) Displays
1 x Dell 2007FP and 1 x (old) Sonic flat screen
Screen Resolution
1600 x 1200 and 1280 x 1204
Hard Drives
1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
Case
Dell XPS 420
Cooling
Stock Fan
Keyboard
Dell Bluetooth
Mouse
Advent Optical ADE-WG01 (colour change light up)
Internet Speed
Varies from 10kb/s to 170kb/s. So unreliable it is not funny
Other Info
ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Okay, I reran SURT, rebooted and tried SP1 again without success. My log is attached.
 

My Computer

OS
Windows 7 x64 Professional
Hello!

Sorry about this dragging on a little. I only need a few more posts, and I will be done! We are literally on the verge of fixing this machine once and for all.

Please delete this file: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

For the moment, please leave it in your Recycle Bin.

Then please run the System Update Readiness Tool one more time, and upload a new log (C:\Windows\Logs\CBS\CheckSUR.log)

Thanks a lot!

Richard
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 420
OS
Vista Home Premium x86 SP2
CPU
Intel Core 2 Quad Q9300 2.50GHz
Motherboard
Stock Dell 0TP406
Memory
4 gb (DDR2 800) 400MHz
Graphics Card(s)
ATI Radeon HD 3870 (512 MBytes)
Monitor(s) Displays
1 x Dell 2007FP and 1 x (old) Sonic flat screen
Screen Resolution
1600 x 1200 and 1280 x 1204
Hard Drives
1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
Case
Dell XPS 420
Cooling
Stock Fan
Keyboard
Dell Bluetooth
Mouse
Advent Optical ADE-WG01 (colour change light up)
Internet Speed
Varies from 10kb/s to 170kb/s. So unreliable it is not funny
Other Info
ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Moved it to the bin, reran SURT and tried SP1 without success. Please see attached.
 

My Computer

OS
Windows 7 x64 Professional
niemiro said:
Hello!

Sorry about this dragging on a little. I only need a few more posts, and I will be done! We are literally on the verge of fixing this machine once and for all.

Please delete this file: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

For the moment, please leave it in your Recycle Bin.

Then please run the System Update Readiness Tool one more time, and upload a new log (C:\Windows\Logs\CBS\CheckSUR.log)

Thanks a lot!

Richard
Click to expand...

Hi Richard,

I also can't install Win 7 SP1.

I have already ran the SURT tool...with success.
After a reboot I still can't install the SP1.

Did I missed something?

I already attached the log.

Thanks for your help!
 

My Computer

OS
WIndows 7 Ultimate
I see that I posted the wrong file...right?

I attached the file again...this time the right one ;)

AGAIN..thanks for your help!
 

My Computer

OS
WIndows 7 Ultimate
APG, You've jumped onto my thread and will likely end up confusing yourself. Your best bet is to find your original thread and repost. Good luck.
 

My Computer

OS
Windows 7 x64 Professional
Well I'm back at the well. I thought I had this computer fixed but no. I've attached my zipped chksur and cbs logs. Any thoughts?
 

My Computer

OS
Windows 7 x64 Professional
Are you attempting to install SP1 through Windows Update??

Or through the stand-alone exe file that can be downloaded from Microsoft?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Ignatz Special; 4 speed manual gearbox; factory air conditioning; one of one
OS
Windows 7 Home Premium SP1, 64-bit
CPU
Intel Skylake i5-6600K, not overclocked
Motherboard
AsRock Z170M Extreme 4, micro ATX
Memory
8 GB HyperX DDR4-2666 (2 x 4 GB)
Graphics Card(s)
none; graphics are integrated on CPU
Sound Card
onboard: Realtek ALC1150; external: USB Behringer UF0-202
Monitor(s) Displays
Dell S2340M 23 inch IPS
Screen Resolution
1600 x 900
Hard Drives
System: Crucial MX100 series SSD, 128 GB;
Data: Samsung Spinpoint 103SJ, 1 TB;
Backup: WD Caviar Green WD30EZRX-00D8PB0, 3 TB
PSU
Rosewill SilentNight 500 watt fanless, semi-modular
Case
Antec Solo II
Cooling
Noctua NH-U12S; Noctua F12 intake, Noctua S12A exhaust
Keyboard
Microsoft 200 6JH-00001 USB
Mouse
Dell or Microsoft optical wired; USB
Antivirus
Microsoft Security Essentials and Malwarebytes Premium
Browser
Pale Moon
Other Info
All fans PWM; speeds at idle: CPU circa 500 rpm; intake circa 600 rpm; exhaust circa 600 rpm; CPU temps 27 idle and 47 C load in a warm room (27 C/81 F) when running Intel Extreme Tuning Utility stress test.
All through windows update, so far. Are you referring to the ISO file?
 

My Computer

OS
Windows 7 x64 Professional
BonShaw said:
All through windows update, so far. Are you referring to the ISO file?
Click to expand...

No.

I am referring to the exe files shown at this link:

Download Details - Microsoft Download Center - Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

Specifically, one of the three at the bottom.

The 64-bit version is the next to last one:

windows6.1-KB976932-X64.exe

The 32-bit version is the very last one:

windows6.1-KB976932-X86.exe

That's how I upgraded to SP1. I just downloaded the appropriate exe and ran it like any other file.

I mention that method because I know some people have problems installing SP1 via Windows Update.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Ignatz Special; 4 speed manual gearbox; factory air conditioning; one of one
OS
Windows 7 Home Premium SP1, 64-bit
CPU
Intel Skylake i5-6600K, not overclocked
Motherboard
AsRock Z170M Extreme 4, micro ATX
Memory
8 GB HyperX DDR4-2666 (2 x 4 GB)
Graphics Card(s)
none; graphics are integrated on CPU
Sound Card
onboard: Realtek ALC1150; external: USB Behringer UF0-202
Monitor(s) Displays
Dell S2340M 23 inch IPS
Screen Resolution
1600 x 900
Hard Drives
System: Crucial MX100 series SSD, 128 GB;
Data: Samsung Spinpoint 103SJ, 1 TB;
Backup: WD Caviar Green WD30EZRX-00D8PB0, 3 TB
PSU
Rosewill SilentNight 500 watt fanless, semi-modular
Case
Antec Solo II
Cooling
Noctua NH-U12S; Noctua F12 intake, Noctua S12A exhaust
Keyboard
Microsoft 200 6JH-00001 USB
Mouse
Dell or Microsoft optical wired; USB
Antivirus
Microsoft Security Essentials and Malwarebytes Premium
Browser
Pale Moon
Other Info
All fans PWM; speeds at idle: CPU circa 500 rpm; intake circa 600 rpm; exhaust circa 600 rpm; CPU temps 27 idle and 47 C load in a warm room (27 C/81 F) when running Intel Extreme Tuning Utility stress test.

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
I ran the system readiness tool and it runs the Hotfix KB947821-V14-X64.msu that runs sucessfully. I then downloaded windows6.1-KB976932-X64.exe as I'm on a 64-bit system. The update fails.The error code is 0x800f0818.

I've also tried disabling all my anti-virus (Microsoft Security Essentials) and stopping all non-Microsoft services using msconfig while I install the pack but it fails as well.
 
Last edited:

My Computer

OS
Windows 7 x64 Professional

My Computer

Computer Manufacturer/Model Number
HP Pavilion Elite 495UK
OS
Windows 7 Ultimate SP1 64-Bit
CPU
Intel Core i7 870 @ 2.93GHz
Motherboard
MSI 2A9C (CPU1)
Memory
8Gb Dual-Channel DDR3 @ 664MHz
Graphics Card(s)
nVidia GeForce GTX 460 1024MB dedicated RAM
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP2310i
Screen Resolution
1920 x 1080
Hard Drives
1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage
PSU
460W
Case
HP Elite
Cooling
Air cooled
Keyboard
Logitech K750 solar-powered keyboard
Mouse
Logitech Wireless M180 mouse
Internet Speed
2Mb
Other Info
Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop
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