Windows update cannot currently check for updates because the service

[NoelDP]

Odd that you get different messages for each file.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds and reboot
then delete the old evtx files, and create new ones, and try uploading again.

 

[chiguy4u]

Noel,

I just tried to do it again. I'm still getting the message, "missing security token". I ran the Malwarebytes program, and it found no errors or any problems. This is driving me crazy

Malwarebytes Anti-Malware (Trial) 1.65.1.1000
www.malwarebytes.org
Database version: v2012.12.12.10
Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
Reason :: REASON-PC [administrator]
Protection: Disabled
12/12/2012 12:38:51 PM
mbam-log-2012-12-12 (12-38-51).txt
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 329929
Time elapsed: 31 minute(s), 36 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

 

[NoelDP]

That may be an Internet Options setting problem.
Please open Internet Options, and reset the following to default

Security tab - All zones (use the button)
Privacy
Advanced - Restore Advanced Settings (do NOT Reset Internet Explorer!)

Then try the upload again.

 

[Kaktussoft]

Kaktu,

I did the steps in #13 with no luck. It would not let me down load the program for the system specs

Why not? Can't you download???

 

[chiguy4u]

Noel,

I adjusted the settings in Internet Options, and I'm still getting the message about the token.

 

[chiguy4u]

Kaktu,

I can download programs, but when I go to run the application I receive error messages. I have attached a screen shot of the message I received when I attempted to run the system specs program.

 

[Kaktussoft]

Kaktu,

I can download programs, but when I go to run the application I receive error messages. I have attached a screen shot of the message I received when I attempted to run the system specs program.

Fill in your system specs manually!

 

[NoelDP]

Please open Event Viewer, and navigate in the left pane to
Windows Logs\Application
right-click on it and select Save all events as.. and save it as Apps.evtx
do the same for System - save it as Sys.evtx
Compress both files and attach them to a reply - It'll be tomorrow before I can get to them, probably.

 

[chiguy4u]

Noel,

I was able to upload them as zip files. Thanks for all your help!

 

[chiguy4u]

Kaktu,

I put in as much information as I knew how in the system spec section. Hope this helps.

 

[Kaktussoft]

It sounds irrelevant but I read it all over the places.... its related to intel sata driver! For example Fixed - Error %%-2147217025 - Windows Search/Updates won't start after hd clone/Image
In your eventlog I see The Windows Search service terminated with
service-specific error %%-2147217025.
as well!!

Did you do some diskcloning or intel driver update? And afterwards the problems started?
From toshiba site for your model x64 win7
http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_intel_matrix_TC70035600C.exe
But is very old!
Version:8.9.0.1023Size:24,582,072 bytesPosted:06/29/09Released Date:09/04/09

 

[Kaktussoft]

http://downloadcenter.intel.com/Det...D=18064&keyword=Intel+Matrix+Storage&lang=eng

That's the latest, but same version!

 

[chiguy4u]

Kaktu,

I don't recall doing any updates, I have taken my computer to be repaired and updated in the past. So if I down load the update from intel in post#32, that would help?

 

[Kaktussoft]

Kaktu,

I don't recall doing any updates, I have taken my computer to be repaired and updated in the past. So if I down load the update from intel in post#32, that would help?

Just try it and post back

 

[NoelDP]

It's possible - let's check it....

@chiguy4u
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[Kaktussoft]

As a test you can open device manager

1. Click on the Start button and then choose Control Panel.
2. Click on the System and Security link.
   Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link. Simply click on Device Manager

expand branch IDE ATA/API devices. Richt click intel series sata ahci controller

1. Click the Update Driver... button.
   Note: The Update Driver Software wizard will begin.
2. On the How do you want to search for driver software? window, click on Browse my computer for driver software.
3. In the next window labeled Browse for driver software on your computer, click on Let me pick from a list of device drivers on my computer, located at the bottom of the window.
4. put a checkmark at "display compatible drivers".
5. click on "standard ahci 1.0 serial ata controler"
6. click next
7. follow instructions

reboot. logon. wait a few minutes so it reconfigures. Everyting works now?

 

[chiguy4u]

Noel,

Here are the results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PFB2W-3V6TB-X9MFK
Windows Product Key Hash: Xin9586U2QurgPLdCoupLAkBowc=
Windows Product ID: 00359-OEM-9801566-52474
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {492C966B-B88A-40A8-9D24-307E2CE76A26}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{492C966B-B88A-40A8-9D24-307E2CE76A26}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-X9MFK</PKey><PID>00359-OEM-9801566-52474</PID><PIDType>8</PIDType><SID>S-1-5-21-4064827968-3680039192-2558736795</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P505</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.50 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090928000000.000000+000</Date></BIOS><HWID>0DB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-015-652474-02-1033-7600.0000-3462012
Installation ID: 000081589002296476688921123264225500300911085354106755
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: X9MFK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/13/2012 9:31:43 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAgACAAAAAgABAAEAonaE0mzDWglEtc7bFJaSTeiZgAXUX7axrM5Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP T0SQCI TOSQCI00
HPET TOSQCI TOSQCI00
BOOT PTLTD $SBFTBL$
MCFG TOSQCI TOSQCI00
SLIC TOSQCI TOSQCI00
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci

 

[Kaktussoft]

do #36
Believe it or niot.... it's most like your driver

 

[NoelDP]

Yep - it looks like the IRST drivers are to blame -
I'd first try installing this set.....

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

 

[Kaktussoft]

Yep - it looks like the IRST drivers are to blame -
I'd first try installing this set.....

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

Uninstall intel matrix storage stuff from installed programs first! After that install Intel Rapid Storage Technology drivers and press next a few times. Reboot.... new stuff will be detected. You have to reboot maybe 3 times. check your drive letters afterwards, also the dvd drive letter.