WINDOWS UPDATE does not download update files

[betaupsilon]

I just did a FRESH install of WIN7 on a new partition on my hard drive which has 2 other partitions with separate systems. I am having difficulties getting the WINDOWS UPDATE to work correctly to bring this FRESH install current. Attached is my CBS log that is compressed.

I already downloaded the "SYSTEM UPDATE READINESS" tool: Windows6.1-KB947821-v34-x86. It is currently running & searching for updates which I doubt will find any if nothing has been downloaded. I have also downloaded : "MS Fix It" http://go.microsoft.com/?linkid=9665683 in aggressive mode. I have not tried this yet. I am waiting for the READINESS tool to complete its job.

Is there anything in my CBS log that indicates problems? What else should I try?

Appreciate any assistance

 

[shadow2201]

I just did a FRESH install of WIN7 on a new partition on my hard drive which has 2 other partitions with separate systems. I am having difficulties getting the WINDOWS UPDATE to work correctly to bring this FRESH install current. Attached is my CBS log that is compressed.

I already downloaded the "SYSTEM UPDATE READINESS" tool: Windows6.1-KB947821-v34-x86. It is currently running & searching for updates which I doubt will find any if nothing has been downloaded. I have also downloaded :_______________. I have not tried this yet. I am waiting for the READINESS tool to complete its job.

Is there anything in my CBS log that indicates problems? What else should I try?

Appreciate any assistance

I don't see the log attached, can you try re-attaching it?

 

[betaupsilon]

I just did a FRESH install of WIN7 on a new partition on my hard drive which has 2 other partitions with separate systems. I am having difficulties getting the WINDOWS UPDATE to work correctly to bring this FRESH install current. Attached is my CBS log that is compressed.

I already downloaded the "SYSTEM UPDATE READINESS" tool: Windows6.1-KB947821-v34-x86. It is currently running & searching for updates which I doubt will find any if nothing has been downloaded. I have also downloaded :_______________. I have not tried this yet. I am waiting for the READINESS tool to complete its job.

Is there anything in my CBS log that indicates problems? What else should I try?

Appreciate any assistance

I don't see the log attached, can you try re-attaching it?

You see it now?

 

[shadow2201]

I just did a FRESH install of WIN7 on a new partition on my hard drive which has 2 other partitions with separate systems. I am having difficulties getting the WINDOWS UPDATE to work correctly to bring this FRESH install current. Attached is my CBS log that is compressed.

I already downloaded the "SYSTEM UPDATE READINESS" tool: Windows6.1-KB947821-v34-x86. It is currently running & searching for updates which I doubt will find any if nothing has been downloaded. I have also downloaded :_______________. I have not tried this yet. I am waiting for the READINESS tool to complete its job.

Is there anything in my CBS log that indicates problems? What else should I try?

Appreciate any assistance

I don't see the log attached, can you try re-attaching it?

You see it now?

Yup it's there now.

 

[betaupsilon]

FOLLOW UP: the message displayed when attempting to download is "Downloading 3 updates 0Kb total 0% complete". As a test I chose 3 optional updates: KB2732059, KB2750841, & KB2773072.

I then deselected the above & tried an IMPORTANT update KB2786081. SAME result.

 

[betaupsilon]

ADDITIONAL observations

It appears if I delete the contents of the SOFTWARE DISTRO folder I can get the updates to download. However, if I choose a subset of updates they will download, but when I go to choose another subset of updates after completion of the 1st subset & reboot the UPDATE will not download the next subset. I have to delete the contents of the SOFTWARE DISTRO every time in order to update. This means enduring the long pause while WINDOWS checks for updates.

I also tried MICROSOFT FIX IT 50202 (aggressive mode). It pretty much did the same as deleting the entire contents of SOFTWARE DISTRO. Even so the behavior is still the same. I cannot do updates in subsets. I could do all of them at once, but those that FAIL I would have to PURGE & REPEAT.

So is there an update on WINDOWS UPDATE to download?

 

[betaupsilon]

FOLLOW UP: the message displayed when attempting to download is "Downloading 3 updates 0Kb total 0% complete". As a test I chose 3 optional updates: KB2732059, KB2750841, & KB2773072.

I then deselected the above & tried an IMPORTANT update KB2786081. SAME result.

Just to be clear my network connection IS WORKING! Is it possible that the UPDATE utility stops recognizing the connection after the 1st subset download??

 

[NoelDP]

You appear to have a problem with the Windows Update Agent.
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.

 

[betaupsilon]

You appear to have a problem with the Windows Update Agent.
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.

I tried Windows6.1=kb947821-v34-x86 which I assume is the System Readiness Tool. Attached are the 2 CheckSUR logs. They do not appear to indicate anything wrong.

BTW: my update agent is windows update agent 7.6.7600.320 which was installed by update kb976902 on 11/20/2010. Is that current or is there a better version I should load up?

 

[betaupsilon]

NEW observations

I selected to install all of the optional updates. The update utility dialog box states:
"Downloading 43 updates (0 KB total, 0^ complete)".

I then launched Windows6.1-KB947821-v34-x86 & the dialog box indicates that this installer is searching for updates already on the computer. The search grinds on for 30+ minutes before a pop-up dialog box asks to install the HOTFIX. At the same instant in time the update utility indicates that it is downloading 117.6 MB & proceeds to download all of the files. This behavior is repeatable. I did it 3X over.

This must indicate something, but I am not equipped to debug it. What else can be done?

 

[NoelDP]

Please post the C:\Windows\windowsupdate.log file.

 

[betaupsilon]

Please post the C:\Windows\windowsupdate.log file.

It is attached--

 

[betaupsilon]

Anything??

 

[betaupsilon]

WELL, since I have heard NOTHING I have taken it to another step:
I did a FRESH install for the up10th time. However, prior to running the UPDATE utility I downloaded I copied all of the UPDATE download files from the system before I did this last FRESH install. After the FRESH install I transferred the copied DOWNLOAD files to the WINDOWS\SOFTWARE DISTRIBUTION\DOWNLOAD directory. This had a positive effect for the IMPORTANT, but not the OPTIONAL updates.

STILL have NO CLUE & getting absolutely no assistance. I have compress my CBS log directory & uploaded them. This includes outputs from SFC/SCANNOW & the READINESS tool.

Anyone see anything?

 

[NoelDP]

Some of us have lives to lead outside the forums - which means that you may not get responses as quickly as you'd like.
If you want instant responses you'll have to pay for that service. Forums are free because they are staffed by volunteers.

Doing what you say you've done is asking for problems, since no two installations are going to be identical.
I would suggest renaming the SoftwareDistribution folder entirely, and then running windows update again - see if it works now.

 

[betaupsilon]

Some of us have lives to lead outside the forums - which means that you may not get responses as quickly as you'd like.
If you want instant responses you'll have to pay for that service. Forums are free because they are staffed by volunteers.

Doing what you say you've done is asking for problems, since no two installations are going to be identical.
I would suggest renaming the SoftwareDistribution folder entirely, and then running windows update again - see if it works now.

OK, my system is updated to this point. Are you suggesting that I do updates again on the same system to see if it works? I run the risk of screwing up what I have done so far. I will image the system in its current state & then follow your suggestion unless you mean something else entirely.

Is there any info in the uploaded files that suggests a problem?

 

[NoelDP]

In your earlier post you implied that optional updates were not installed - are you now saying that they have installed properly?
The uploaded files are from the old install - and therefore totally irrelevant to the new one.

 

[betaupsilon]

In your earlier post you implied that optional updates were not installed - are you now saying that they have installed properly?
The uploaded files are from the old install - and therefore totally irrelevant to the new one.

The old install is the previous FRESH install only by 3 hours. So the update files are the same. Regarding the options updates I finished them, but I had to go through the EXCRUCIATING time delay of checking for updates. The system is now current, but the problem still exists for future updates & if I ever have to do another FRESH install again.

How do we resolve this?

 

[NoelDP]

Take an image of your current install and restore that if you need to.

 

[betaupsilon]

Take an image of your current install and restore that if you need to.

I should have the capability of always doing a FRESH install if it is warranted. That means I have to go through all of the updates again & the UPDATE utility should work as it is SUPPOSED to. I want a solution to this.