Windows update error 80070002 and System restore error (Both)

[filthyzak]

Hello guys,
I have tried everything I found online and failed. I don't wanna do a clean install. I have attached the CheckSur.log. Please help.

 

[PSCO2007]

I was getting that same error - and saying "cannot search for updates".

I tried the Fixit tool and command prompts - suggested by Microsoft - nothing worked.

I finally called Microsoft - 1 - 800 - Microsoft and they did a remote on my comp and the problem is solved, at least for now.

There is no charge for this service.

As for System Restore, make sure you have set a Restore Point.


Go to Start and type system restore.
Go to " Create a restore point".

See if your C drive says "on" and if not click Configure.

 

[filthyzak]

Hi PSCO2007,

Thx for reply. Funny thing happened somehow i managed to get system restore work and went back to last week's restore point when I am sure everything was fine..but even after the successful restore windows update gives error 80070002.

 

[PSCO2007]

In "Update History" does that update show?

 

[filthyzak]

Yes, only the last one "Hotfix for Windows (KB947821)" which I manually downloaded and installed just before system restore.

 

[PSCO2007]

Give Microsoft a call tomorrow and let them do a remote.

 

[filthyzak]

I tried to get live help, but I cant get into there. I have entered my activation code correctly

But I get this following message again and again when I click continue :
This Product ID indicates that there will be a charge for this Microsoft support.
The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below.
Computer Manufacturer Support
Call your Computer Manufacturer for support.
To determine if no-charge support is available, provide the product identification number

 

[PSCO2007]

Just call them at 1-800-microsoft - it works.

 

[filthyzak]

Ok, thanks. I will call them; it's just awfully expensive to call from Bangladesh to US.

 

[PSCO2007]

Sorry, didn't realize you were there.
Go to Microsoft Website and see if there is an int'l phone # you can call for free.

 

[PSCO2007]

See if this helps you - https://support.microsoft.com/oas/d...nin1.0&c=SMC&ln=en-za&prid=13193&gsaid=598988

 

[PSCO2007]

I think this will give you a free phone call - Microsoft Worldwide Sites


Microsoft Bangladesh Limited
RM Center, 3rd Floor
101 Gulshan Avenue
Dhaka 1212
Bangladesh

Phone: +880-2-8832973-75

Fax: + 880-2-8832976

Microsoft India Product Support

 

[filthyzak]

I looked for free number but can't find one

 

[filthyzak]

I called them and they said they are busy , they will call me back, so I am waiting now.

 

[PSCO2007]

Good luck!!

Hope you get it worked out.

Isn't the 880 number free?

 

[filthyzak]

I don't think so, and I have just been informed that whoever was going to help me is on holiday >.<

 

[PSCO2007]

Sorry - guess you'll have to wait unless you can ask to speak to someone else.

There's also an email address in the links I gave you - you might try them.

Other than that, I'm out of ideas.

 

[filthyzak]

I have tried that link long ago, I get this following message again and again when I click continue:

This Product ID indicates that there will be a charge for this Microsoft support.
The product ID indicates that this product may be supported by your computer manufacturer. Contact your computer manufacturer for support or select a different support option below.
Two options there...(1) Continue (2) Back

Clicking continue doesn't take me anywhere.

 

[NoelDP]

filthyzak
Here's the errors from your CheckSUR log -

Unavailable repair files:
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.cat

I'll post a fix protocol for them later.


PSCO2007

MS will no longer provide free support for Windows Updates - except under exceptional circumstances (and who knows what that means)


Both:
99% of the time we can fix these errors in the forum - and with a lot less hassle than being on the phone to MS for 6 hours going through their support scripts

 

[filthyzak]

That will be great if you could help me out here, God bless you.