Windows update error 80070002 and System restore error (Both)

[NoelDP]

I've uploaded afile - fzkaa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder fzkaain the same place.

Open this folder- there should be two folders inside it (Manifests,and Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages




Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[PSCO2007]

filthyzak
Here's the errors from your CheckSUR log -

Unavailable repair files:
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.cat

I'll post a fix protocol for them later.


PSCO2007

MS will no longer provide free support for Windows Updates - except under exceptional circumstances (and who knows what that means)


Both:
99% of the time we can fix these errors in the forum - and with a lot less hassle than being on the phone to MS for 6 hours going through their support scripts

MS will no longer provide free support for Windows Updates

Sorry to disagree - I called and the problem was solved in 5 minutes with a remote. (no charge)

 

[filthyzak]

I cant download it, it says "Cannot download this file. Invalid http server apply Details : HHTTP/1.1 200 OK"

 

[filthyzak]

Somehow I downloaded it now, but there is only 1 folder named Packages...

 

[filthyzak]

I have copied files from packages folder and ran Windows6.1-KB947821-v28-x64.msu. I have attached the CheckSUR.log file

 

[NoelDP]

Sorry about that - I was in a hurry...
the singlee folder is correct - you have no Manifest errors to correct #

 

[NoelDP]

Whatever it was you did, it wasn't right
still the same errors.

Did you copy the CONTENTS of the Packages folder (right) to the folder in temps, or did you copy the folder (wrong)?

 

[filthyzak]

NO, I did everything right , no doubt about that..

 

[filthyzak]

Please check the pic

 

[NoelDP]

That certainly looks right!
Maybe it's me...
Ooops - got the wrong file versions!

I've uploaded a new file - fzkab.zip - at the same place
Use the same procedure.

Sorry about the confusion!!

 

[NoelDP]

PSCO2007

MS will no longer provide free support for Windows Updates - except under exceptional circumstances (and who knows what that means)


Both:
99% of the time we can fix these errors in the forum - and with a lot less hassle than being on the phone to MS for 6 hours going through their support scripts

MS will no longer provide free support for Windows Updates

Sorry to disagree - I called and the problem was solved in 5 minutes with a remote. (no charge)

You are one of the lucky ones, then - it seems to depend on locale as well as the specific update involved. In some areas at least, all Windows Updates used to be covered by free support - then they reined it back to Security updates only, and then further still.
It also depends on whether your license is a retail one, or an OEM one.

 

[filthyzak]

ok im going to try again...hope this works..I don't wanna buy windows 8 now

 

[filthyzak]

ok this is what i got...i dont think it worked >.<

 

[NoelDP]

I should take more caffeine with my caffeine at that time of the morning! This time I managed to get the right version but the wrong 'bitness'

Back in a few minutes with the right ones - I hope!

 

[NoelDP]

I've uploaded a new file - fzkac.zip - at the same place
Use the same procedure.


Hopefully I got the right ones this time!!

 

[filthyzak]

fingers crossed..trying it now :/

 

[filthyzak]

Files attached...plz check

 

[filthyzak]

OMG, it still gives the same error when I try to Update Windows

 

[NoelDP]

Well, we've fixed the CheckSUR errors, at least - sorry again about my cock-ups!

Please now run an SFC /SCANNOW, and zip and post your CBS.log file (C:\Windows\Logs\CBS\CBS.log - you'll need to copy it to the desktop first and zip the copy as it can't be manipulated directly)

 

[filthyzak]

I did as you asked.