Windows Update error 8024402C

[Ret00lhy]

Doesn't work, still error code 8024402C.

 

[NoelDP]

OK - here's MS's advice on this error code...
Windows Update error 8024402C - Windows Help
Work through that, and let me know the results - if it still fails, post back with details of your security software, and the C:\Windows\windowsupdate.log file.

 

[Ret00lhy]

Well, it seems we overlooked something in that document, or can't remember if we tried that already.
It's about the line in the Windows Updates screen where it says You receive updates: Managed by your system administrator
and under that you can click on Check online for updates from Microsoft Update. We did that and it started searching for updates and it found an update to download and install So that seems to work already.
However it was only one single update it found (probably one of the 3 we had to uninstall). However it is approximately half an hour ago since we started the download/installation of the update and it still busy at "downloading and installing updates", but I think that comes to the fact that the update might be big and also the fact that for some apparent reason, my friend's computer has become very slow at installing/uninstalling programs, since 2 years ago aswell. (pretty much during the same time he had the updates issue) But I think that is another story, we'll wait it out for now and I'll come back if anything interesting happens.

 

[NoelDP]

That update is Service Pack 1 - which should have been installed 4 years ago - and is around 700MB!

 

[Ret00lhy]

The installation seem to have worked. Update history said an update called Windows Update-agent 7.6.7600.320 was installed on 10/8/2015 (today)
However we still get the error code when trying to update on the "normal" way (pressing check for updates in stead of clicking on the blue Check online for updates from Microsoft Update beneath it)

Edit: oh you said it's SP1, ok. but the error code thing still isn't fixed. We're trying to do another update again, still searching now.

 

[NoelDP]

Hmm - checking back through the thread, it may not have been SP1 - when the check is complete, please post the C:\Windows\windowsupdate.log.

 

[Ret00lhy]

Ok, we checked for updates again through the blue text thingy.
Just take a look at it...:

It's in Dutch, but I guess I won't have to explain it...

So it seems to work when searching for updates with the blue text Check online for updates from Microsoft Update. (not system administrator which is blue in this screenshot, both options have changed position)
Any reason why? And how we could possibly get this to "default"?

Edit: And how should we install the updates? All at once or in groups?

 

[NoelDP]

last question is easier than the first...
Here's my preferred methodology for installing the 200+ windows Updates in Vista and Win7...

Note - between each of the below batches of updates, reboot at least once, even if the machine auto-rebooted during the updates. After teh update, do a new Check for Updates. Add any remaining updates or failed updates to the next batch.




1) Install all 'Security Update for Windows'
Reboot
Check for Updates
(some will have failed, and some new ones will have appeared)
2) Install the remaining/new 'Security Update for Windows'
Reboot
Check for Updates
3) Install all ordinary 'Update for Windows'
Reboot
Check for Updates
4) install updates for IE8 - but NOT IE 9/10/11
Reboot
Check for Updates
5) install all other updates EXCEPT .NET ones and IE9/10/11
Reboot
Check for Updates
repeat 5 until there's nothing left in the main window except the .NET and IE upgrades

6) Install all Security Updates for .NET - but nothing else
Reboot
Check for Updates
7) Install all other .NET updates
Reboot
Check for Updates
8) Install IE10 if offered - IE11 should wait if it's still an Optional update.
9) Install the IE10 updates, then install IE11 and update that.

 

[Ret00lhy]

Well we were sortof inpatient and we already started before you posted that :huh:
Guess it won't be that much of a deal, will it? Perhaps the IE updates.
What should we do if we would run into trouble after the installation process is finished? Uninstalling all the updates and starting over in the right order will be problematic.

 

[Layback Bear]

Complete your update the best you can following Noel's instruction.

If you run into problems, just post and let Noel know.

 

[Ret00lhy]

Ok, we updated in your order now, and everything succeeded in getting installed, except 4 optional updates, failed multiple times. (some are also tagged as "update for Windows")

(KB3035583, the update for the "Get Windows 10" thingy is not installed either and checking for updates gives nothing anymore, everything is up-to-date it says)

Edit: Optional updates which cannot be installed:

KB2574819: Update for Windows 7 for x64-systems
KB2592687: Update for Windows 7 for x64-systems
KB2670838: Platforum-update for Windows 7 x64 Edition
KB2830477: Update for Windows 7 for x64-systems

 

[NoelDP]

If you post the C:\Windows\windowsupdate.log file, we can take a look and see what failed (if it hasn't rolled off the end of the log yet)

 

[Ret00lhy]

Here it is.
Any word on the fact that KB3035583 is not installed and not appearing in the check for updates? It could be that his device is not compatible for Windows 10, but I doubt it is.

 

[NoelDP]

There are 4 updates that are failing to download:-
KB2670838
KB2574819
KB2592687
KB2830477

This appears to be because the files are no longer available on the servers - or because WU is detecting them as having been downloaded when in fact they aren't.

I would suggest the easiest way to deal with this would be a reset of WIndows Update. -see here...
http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

got straight to Option 3 - you'll lose the History, but that's not important.
Once complete, do a check for updates, and attempt to install any that get found - then post the new windowsupdate.log file

 

[Ret00lhy]

Resetted, checked for updates, found the 4 updates again, installation failed again, this time with error code 80073701.

 

[NoelDP]

OK - let's take KB2592687
download the offline installer from here - https://www.microsoft.com/en-us/download/details.aspx?id=35387
and attempt to install it - what happens?

 

[Ret00lhy]

Installation is completed, but it still appears in the list of 4 optional updates. (even after scanning for updates again to "refresh" the list)

 

[NoelDP]

OK - run SFC and CheckSUR again and post the new CBS folder, and the windowsupdate.log file

 

[Ret00lhy]

There you go

 

[NoelDP]

The last successful update was.. KB2592687

2015-08-14	10:32:37:857	 992	c50	Report	REPORT EVENT: {CFF4A76D-2990-4B74-952D-5563BCF72BC6}	2015-08-14 10:32:32:859+0200	1	183	101	[COLOR="Red"]{1D5FBABC-033C-4701-8858-F44AE36782C6}[/COLOR]	501	0	wusa	Success	Content Install	Installation Successful: Windows successfully installed the following update: KB2592687: Update voor Windows

The 5 current updates are...

2015-08-14	10:36:17:569	 992	c50	Agent	  * Added update {0EDB0E28-0C35-41BA-B52C-C8576E52C395}.202 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {94FDBC91-8954-4F4F-B82F-44B02752D74A}.205 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {D30E6B99-5CA6-49D4-83C5-7543236D341B}.204 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {7E3D95D0-AF45-48FA-917D-8DD9CF4DFF43}.200 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {1EE679D1-9F14-48EE-A326-73A1A2596CD9}.201 to search result

They appear to be different updates to the installed one?