Windows Update Error 8024402F

[NoelDP]

please post the new windowsupdate.log file

 

[superstar]

this it the new windows update log

 

[torchwood]

Im intrigued by your first comment
Then i upgraded using any time upgrade,
Didn't think that was still available,
how did you get it.

Roy

 

[NoelDP]

Here's the error-sequence that's causing the problem.

2016-09-03	22:41:35:657	1060	1658	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
2016-09-03	22:41:35:657	1060	1658	PT	  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
2016-09-03	22:41:45:874	1060	1658	Misc	WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <10.3.100.207:8080> Bypass List used : <windowsupdate.microsoft.com;v4.windowsupdate.microsoft.com;download.windowsupdate.com;<local>> Auth Schemes used : <>
2016-09-03	22:41:45:874	1060	1658	Misc	WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/c/msdownload/update/others/2014/09/15175069_484366ff20a128ee244ccf9249d58a4afd5c738f.cab>. error 0x80072efd
2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2016-09-03	22:41:45:875	1060	1658	Misc	WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd

The basic error is a failed outgoing request to the server.
Are you using any third-party Firewall?
What AV are you using? (Have either McAfee or Norton ever been installed?)
Can you access and download the cab file using Internet Explorer?...
http://download.windowsupdate.com/c..._484366ff20a128ee244ccf9249d58a4afd5c738f.cab
Don't worry about opening it- it's more a case of whether you can access it at all!

 

[superstar]

I just searched for windows any time upgrade then i got a key in a website which i copy pasted after restarting my pc its windows ultimate.

I am Microsoft security essentials other than that not anti virus is installed
I can't the access the site in internet explorer

 

[torchwood]

Hmmmm,
can you run this tool copy/paste the output,
http://go.microsoft.com/fwlink/?LinkID=52012


Roy

 

[superstar]

I think these are the results you asking for?


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0B8F19C3-090C-4A74-92CF-67BA497BE60E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: 10.3.100.207:8080
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0B8F19C3-090C-4A74-92CF-67BA497BE60E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1695242211-2887967243-3749214606</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System XPS L502X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20120907000000.000000+000</Date></BIOS><HWID>48283407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7601.0000-2392016
Installation ID: 000503652395024825390894949684964752360712228226671744
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 04-Sep-16 5:58:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAln1wQmZHiOru1gzGdIgm1HYo7Iayiy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09

 

[torchwood]

Hi Superstar,
Thats the report.
It does show some interesting detail.

The product code is the Base generic key for a factory installed Dell Ultimate system, which yours is not by your own admission.

Its also showing file mismatches and that the system is not activated.

I'll let NoelDP, further advise you.

Roy

note UEFI in use

 

[superstar]

Hey, so what do i have to do next to fix this error?

 

[ThrashZone]

Hi,
Use cpu-z/ cpuid and post a screen shot of the MainBoard section
CPU-Z | Softwares | CPUID

 

[superstar]

I uploaded the mainboard section

 

[ThrashZone]

Hi,
Thanks I personally don't see what is wrong other than the version of windows is not what came originally with the computer ?
Otherwise Dell mobo/ Dell bios
Is there a activation sticker on the case of this machine which states win-7 Ultimate ?

Have you run malware scans searching for rootkits ?
https://www.malwarebytes.org/antimalware/

 

[superstar]

Hey, Yeah I recently changed my hard disk due to BSOD I installed a windows home basic and yes there is an activation sticker but its for windows home premium and I just ran scan for rootkits and there are no threats found

 

[ThrashZone]

Hi,
Legally you're only able to install 7 home premium unless you buy another license for Ultimate from a reputable seller that is

 

[superstar]

So do i have to reinstall windows ultimate os again or can i install a keygen and make it activate will i be getting updates then?

 

[ThrashZone]

Hi,
No you'd have to reinstall 7 home premium the only version you may have a valid key for seeing it came preinstalled on this machine you have.

We have no support for any other method.
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Microsoft just finally caught up to the illegal key you used is all

 

[superstar]

Hey, So you think this is the final fix for getting me updates and do i need to reinstall again because i will be losing all my installed applications and what will be the loss if i don't get these updates using windows update. Can i still install them manually? Is there any application which gives me the updates i needed

And also there are lot of home premium versions of windows 7 in the app you suggested so my key works for all of then can you tell me which one i have to download

 

[ThrashZone]

Hi,
I'm sure sooner or later the Not Genuine popups will begin
Data is only lost if you don't back it up

But yes you'll need to reinstall what ever programs...

 

[superstar]

Hey, Do i have to perform clean install or i can just overwrite this windows ultimate with home premium and then delete the windows.old files will that be sufficient

 

[ThrashZone]

Hi,
No you'd need to clean install 7 home premium
It's a lot easier to clean install these days with the unofficial sp2
There are essentially 3 updates needed for a clean install of windows that will get you updated through April of 2016

KB3020369 & KB3172605 & KB3125574 all can be downloaded from the M$ catalog using internet explorer
Microsoft Update Catalog

https://blogs.technet.microsoft.com...17/simplifying-updates-for-windows-7-and-8-1/
When manually installing updates you need to switch your update settings to Never check for updates and restart the machine first.

After restart you will need to ensure the built in windows update service is stopped and set to manual first too or it will conflict with the stand alone installer.

Afterwards reset the windows updates service to what it was before and update settings to your preference and check for updates
Should be only 50 or so updates left to install.