windows update error code 80080005 windows 7 64 bit

[carling43]

Shoot, Okay,

Here you go Noel...

Thank you.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX EVENTLOG

SERVICE_NAME: EVENTLOG
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 252
FLAGS :

C:\Windows\system32>



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX WINMGMT

SERVICE_NAME: WINMGMT
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 456
FLAGS :

C:\Windows\system32>




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX WECSVC

SERVICE_NAME: WECSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX SCHEDULE

SERVICE_NAME: SCHEDULE
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 456
FLAGS :

C:\Windows\system32>




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERYEX HTTP

SERVICE_NAME: HTTP
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>

 

[NoelDP]

All of those look normal to me - the WECSVC shut down unless required.
I was almost hoping that that the Eventlog service would be locked out - it may have made life simpler.
I need to do some testing.

 

[NoelDP]

That went easier than expected

Please follow these instructions....

reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\windows
hit the enter key - if you get a 'Not Found' error try
DIR D:\windows
or
DIR E:\windows

This will establish the proper drive letter for your Windows installation (which may not be C:!) - substitute that letter into the <drive> in the following commands (so it will read C: or D

Now use the following commands

<drive>:
cd \windows\system32\winevt\logs
del *.* /Q


Now you should exit the window - type
EXIT
and hit the enter key.
Click on the Restart button to reboot the computer.

wait 10 minutes, then try opening the Event Viewer....
Click on the Start button, and type
eventvwr
in the Search box - hit the enter key.

what happens?

If the Event Viewer opens properly without error, close it again, then try running another SFC /SCANNOW and see what happens.
If Event Viewer fails, what EXACT error message do you get??

 

[carling43]

Hi Noel,

I am trying to get to the 'Advanced Boot Menu' via tapping F8. The Asus EFI Bios Utility-EZ mode menu shows up, nothing to do with "repair my computer". Just things like quiet mode , power etc. I'm still trying... I'll report back soon. Sorry for the delay.

Jim

 

[NoelDP]

No hurry - take your time!

 

[carling43]

Hi Noel,

It appears DIR E:\windows is where I could do the commands. I followed them, rebooted etc, waited 10 mins, and when I typed "eventvwr", I still received the MMC error CLSID: FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510}
in the event viewer.

:-(

 

[NoelDP]

Please open a Command Prompt window, and run the following commands - post the results....

REG QUERY HKLM\software\Microsoft\MMC\SnapIns\FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510} /S
DIR C:\Windows\System32\mmc.* /S

 

[carling43]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\software\Microsoft\MMC\SnapIns\FX:{b05566ad-f
e9c-4363-be05-7a4cbb7cb510} /S

HKEY_LOCAL_MACHINE\software\Microsoft\MMC\SnapIns\FX:{b05566ad-fe9c-4363-be05-7a
4cbb7cb510}
Type REG_SZ Microsoft.EventViewer.SnapIn.EventViewerSnapIn, EventViewe
r, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
ApplicationBase REG_SZ C:\Windows\system32\
NameString REG_SZ Event Viewer
Description REG_SZ Displays monitoring and troubleshooting messages fr
om windows and other programs.
ModuleName REG_SZ EventViewer.dll
AssemblyName REG_SZ EventViewer
RuntimeVersion REG_SZ v2.0.40607
FxVersion REG_SZ 2.0.0.2
HelpTopic REG_SZ C:\Windows\Help\eventviewer.chm
LinkedHelpTopics REG_SZ C:\Windows\Help\eventviewer.chm
About REG_SZ {00000000-0000-0000-0000-000000000000}
NameStringIndirect REG_EXPAND_SZ @C:\Windows\system32\miguiresource.dl
l,-101
DescriptionStringIndirect REG_EXPAND_SZ @C:\Windows\system32\miguireso
urce.dll,-102
ProviderStringIndirect REG_EXPAND_SZ @C:\Windows\system32\miguiresourc
e.dll,-103
VersionStringIndirect REG_EXPAND_SZ @C:\Windows\system32\miguiresource
.dll,-104
IconIndirect REG_EXPAND_SZ @C:\Windows\system32\miguiresource.dll,-500

FolderBitmapsColorMask REG_DWORD 0xff00ff
LargeFolderBitmapIndirect REG_EXPAND_SZ @C:\Windows\system32\miguireso
urce.dll,-501
SmallFolderBitmapIndirect REG_EXPAND_SZ @C:\Windows\system32\miguireso
urce.dll,-502
SmallSelectedFolderBitmapIndirect REG_EXPAND_SZ @C:\Windows\system32\m
iguiresource.dll,-503

HKEY_LOCAL_MACHINE\software\Microsoft\MMC\SnapIns\FX:{b05566ad-fe9c-4363-be05-7a
4cbb7cb510}\NodeTypes

HKEY_LOCAL_MACHINE\software\Microsoft\MMC\SnapIns\FX:{b05566ad-fe9c-4363-be05-7a
4cbb7cb510}\NodeTypes\{33F2C345-BF11-41b6-90DA-4FB4963EA4E2}
(Default) REG_SZ Classic Viewer Root Node

HKEY_LOCAL_MACHINE\software\Microsoft\MMC\SnapIns\FX:{b05566ad-fe9c-4363-be05-7a
4cbb7cb510}\Standalone


C:\Windows\system32>DIR C:\Windows\System32\mmc.* /S

 

[carling43]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\System32\mmc.* /S
Volume in drive C has no label.
Volume Serial Number is 141C-91B2

Directory of C:\Windows\System32

07/13/2009 05:39 PM 2,144,256 mmc.exe
1 File(s) 2,144,256 bytes

Directory of C:\Windows\System32\en-US

04/12/2011 12:17 AM 67,072 mmc.exe.mui
1 File(s) 67,072 bytes

Directory of C:\Windows\System32\wbem

06/10/2009 12:30 PM 698 mmc.mof
1 File(s) 698 bytes

Total Files Listed:
3 File(s) 2,212,026 bytes
0 Dir(s) 82,855,088,128 bytes free

C:\Windows\system32>

 

[NoelDP]

I can see nothing untoward in that data.

Please run the following command, and post the results..

DIR C:\Windows\machine.con* /S

 

[carling43]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\machine.con* /S
Volume in drive C has no label.
Volume Serial Number is 141C-91B2

Directory of C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG

07/13/2009 08:55 PM 26,035 machine.config
06/10/2009 01:22 PM 42,852 machine.config.comments
06/10/2009 01:22 PM 20,057 machine.config.default
3 File(s) 88,944 bytes

Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config

03/18/2010 04:02 AM 35,955 machine.config
03/18/2010 04:02 AM 89,534 machine.config.comments
03/18/2010 04:02 AM 35,955 machine.config.default
3 File(s) 161,444 bytes

Directory of C:\Windows\Microsoft.NET\Framework64\v2.0.50727\CONFIG

07/13/2009 08:55 PM 26,035 machine.config
06/10/2009 12:39 PM 42,852 machine.config.comments
06/10/2009 12:39 PM 20,057 machine.config.default
3 File(s) 88,944 bytes

Directory of C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config

03/18/2010 04:02 AM 35,955 machine.config
03/18/2010 04:02 AM 89,534 machine.config.comments
03/18/2010 04:02 AM 35,955 machine.config.default
3 File(s) 161,444 bytes

Directory of C:\Windows\winsxs\amd64_netfx-machine_config_ocm_b03f5f7f11d50a3a_
6.1.7601.17514_none_81fa0191bdd08961

06/10/2009 12:39 PM 20,057 machine.config
06/10/2009 12:39 PM 42,852 machine.config.comments
06/10/2009 12:39 PM 20,057 machine.config.default
3 File(s) 82,966 bytes

Directory of C:\Windows\winsxs\x86_netfx-machine_config_ocm_b03f5f7f11d50a3a_6.
1.7601.17514_none_c9a73868d24cb267

06/10/2009 01:22 PM 20,057 machine.config
06/10/2009 01:22 PM 42,852 machine.config.comments
06/10/2009 01:22 PM 20,057 machine.config.default
3 File(s) 82,966 bytes

Total Files Listed:
18 File(s) 666,708 bytes
0 Dir(s) 82,932,338,688 bytes free

C:\Windows\system32>

 

[NoelDP]

Please confirm that .NET is enabled -
download and run the .NET checking tool from .NET Framework Setup Verification Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs
- what does it have to say?

 

[carling43]

Hi Noel

I had to zip it, it was quite large..

 

[NoelDP]

OK -
The verification succeeded for v2.0
please repeat for the other installed versions.....
3.0
3.5
4.0 Client

(note - no need to post the logs unless you get an error)

 

[carling43]

Product verification succeeded on all the others..

 

[NoelDP]

In that case, I don't have much of an idea what's happening - I'll try calling the cavalry

 

[carling43]

You are the best, Noel.. I would think it is quite late there.. you should get a snooze in!!

Thank you once again for all of your help.. I truly appreciate everything you have suggested for me.

Cheers,

Jim

 

[carling43]

Hi Noel,

Quick update...

I checked this morning, and update did not work. I tried when I got home, and suddenly there was something like 12 updates!!! I installed each one individually, and made note of the name of each update. The only update that will not install, either automatically or, downloaded and installed from the Microsoft site is: KB2785220 (error 80070005).

It appears that some headway has occurred!!! Yayyyy... I will see what I can find out about this patch, but I wanted to let you know that all of your work was not in vain!!

Thank you once again!!

Cheers,

Jim

 

[carling43]

I tried Windows Update troubleshooter; it states:
"An error has occured. While troubleshooting, an unexpected error has occurred. The troubleshooting wizard can't continue"

I also tried to download "Microsoft Fixit". The same message appears (from above). I do not know if this helps, but, I thought I would let you know... I'll continue troubleshooting...

 

[NoelDP]

The following thread should be an interesting read - you probably only need to read the Question and the marked 'Answer'
Windows update Error 0x80070005 - Need a fix? Click here. - Microsoft Community