Windows Update failing 80072ee2 80072efe

[Betterdays]

I purchased a HP ProOne 600 G2 Intel i5-6500 All-in-One in December 2107 with Win 7 Pro 64 bit SP 1 installed. I did not load any other patches via windows updates until 2 days ago (manually - KB3172605) due to other internet issues I was encountering (another thread for this?) due to application client connectivity failing to pull from server about 10 days ago (not sure if it's related to http/https mandates). I loaded that patch manually due to windows update failing with the hope of clearing that issue to download other patches to clear up the perceived issue with internet communications. I was also attempting to manually load KB3140245 since this is related to TLS1.2 but received error stating "The update is not applicable to your computer". I tried both versions x86/x64 but both returned the same error.



I was attempting to follow this post in an attempt to resolve. I can confirm that KB3020369 and KB3125574 were factory loaded and I manually loaded KB3172605.
windows update - Windows 7 Help Forums


Sorry for long winded round about explanation but I here now to find a resolution to the windows update problem. I've attached the CBS logs post sfc and SURT run. Below is from the windows update log and didn't pull the entire log for viewing at this point. Let me know if you need any other information.
Thanks in advance.


PS I'm receiving a 404 error attempting to load CBS zip; so i'll try to load after submitting this.



2018-07-05 16:57:37:627 1184 a18 Misc WARNING: Send failed with hr = 80072ee2.
2018-07-05 16:57:37:627 1184 a18 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-05 16:57:37:627 1184 a18 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-05 16:57:37:627 1184 a18 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-05 16:57:37:627 1184 a18 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-05 16:57:37:627 1184 a18 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-05 16:57:37:627 1184 a18 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072ee2
2018-07-05 16:57:37:627 1184 a18 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-05 16:57:52:661 1184 a18 Misc Microsoft signed: NA
2018-07-05 16:58:54:330 1184 a18 Misc WARNING: Send failed with hr = 80072efe.
2018-07-05 16:58:54:330 1184 a18 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-05 16:58:54:330 1184 a18 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072efe
2018-07-05 16:58:54:330 1184 a18 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2018-07-05 16:58:54:330 1184 a18 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2018-07-05 16:58:54:330 1184 a18 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2018-07-05 16:58:54:330 1184 a18 Misc WARNING: DownloadFileInternal failed for http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072efe
2018-07-05 16:58:54:330 1184 a18 Setup FATAL: GetIdentUrlFromRedirector, err = 0x80072EFE
2018-07-05 16:58:54:330 1184 a18 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFE
2018-07-05 16:58:54:330 1184 a18 Setup FATAL: SelfUpdate check failed, err = 0x80072EFE
2018-07-05 16:58:54:330 1184 a18 Agent * WARNING: Skipping scan, self-update check returned 0x80072EFE
2018-07-05 16:58:54:362 1184 a18 Agent * WARNING: Exit code = 0x80072EFE

 

[Betterdays]

404 on upload

Hi - i'm still getting 404 error attempting to load the CBS zip file. Strange because it's getting to over 90% on the upload before the error. Any thoughts?

 

[Betterdays]

I tried using Chrome and Firefox on one laptop and Firefox on another laptop

 

[Betterdays]

I was able to pull some of the logs from CBS and hopefully I attached them correctly. Let me know if this is sufficient or more information is needed.

thanks



View attachment Note.txt

View attachment CheckSUR.log

View attachment 404437

 

[torchwood]

Hi Betterdays,

Certainly looks like its a connection problem, CBS/SURT logs are both clean.


Please reset to default the following

Internet Options - via control panel, Advanced tab
Firewall

please run this tool, copy/paste the output i would like to see where its currently sending the request for updates, CBS is showing an unusual source.

http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[Betterdays]

I performed "restore Advanced Settings" on Advanced tab in Internet Options and rebooted.



I tried getting to this site but it hangs on "Waiting for download.microsoft.com..." for firefox and I get "this site can't be reached in Chrome. I've had issues with other http sites as well.

Is this something i can download on another computer and put on thumb-drive?



http://go.microsoft.com/fwlink/?LinkID=52012




And it seems I've been having Norton LiveUpdate Issues - last update was 7/4/18 - this was the error

"Norton Security has encountered an error: 8921, 253"


Not sure why but the Norton Autofix worked one time and has since failed today.


thanks
Tim

 

[Betterdays]

Not sure why but I was just now able to access the MGA diag tool link and run Norton liveupdate successfully. I've posted tool output below.



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D9A0B895-07B0-4FCD-AAE6-76F4307761F5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170427-1518
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D9A0B895-07B0-4FCD-AAE6-76F4307761F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1108347673-849039043-596080309</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>HP ProOne 600 G2 21.5-in Non-Touch AiO</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>N12 Ver. 02.18</Version><SMBIOSVersion major="2" minor="7"/><Date>20170605000000.000000+000</Date></BIOS><HWID>85E23807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-0972017
Installation ID: 008606865201261676456710256730878440071392815253239816
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 7/7/2018 1:23:48 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEAln3UXUYymqgOmIjFFGJf4BYepEpwsYgP9FI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 805E
FACP HPQOEM SLIC-BPC
HPET HPQOEM 805E
MCFG HPQOEM 805E
SSDT HP ShmTable
TCPA HPQOEM EDK2
SSDT HP ShmTable
UEFI HPQOEM EDK2
SSDT HP ShmTable
SSDT HP ShmTable
MSDM HPQOEM SLIC-BPC
SLIC HPQOEM SLIC-BPC
WSMT HPQOEM 805E
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
ASF! HPQOEM UYA
FPDT HPQOEM EDK2
BGRT HPQOEM EDK2

 

[torchwood]

Hi

in that case, please remove Norton.

see what happens
(is Norton the PAID for version)

Roy

 

[Betterdays]

Yes it's paid for.

 

[Betterdays]

FYI - i have Norton and Malwarebytes currently running. Just ran Norton update again and it failed (not sure why it would work intermittently). Also, when accessing remote app server via Firefox, the connection seems to consistently lag (8-15 secs) at the "Performing a TLS handshake to www..." before completing.



I'll work on removing Norton but wouldn't this issue occur when i first loaded both if there's a contention problem?

 

[torchwood]

Hi

please install KB971033,


The output confirms it's why your getting the failures

Roy

 

[Betterdays]

I loaded KB971033, rebooted, still have connectivity issues (norton liveupdate fails, java client app failing to server, windows update). Browser appears to connect to server w/o delay right now. Could this be Winhttp issue, registry. I still haven't been able to load 3140245 (TLS1.2) and I've read about other potential registry issues like SCHANNEL but haven't investigated it enough to understand it. I'd think these should be patches/updates from MS.

Transport Layer Security (TLS) registry settings | Microsoft Docs

Windows update log
2018-07-07 14:34:56:372 1144 638 AU Triggering AU detection through DetectNow API
2018-07-07 14:34:56:372 1144 638 AU Triggering Online detection (interactive)
2018-07-07 14:34:56:372 1144 1600 AU #############
2018-07-07 14:34:56:372 1144 1600 AU ## START ## AU: Search for updates
2018-07-07 14:34:56:372 1144 1600 AU #########
2018-07-07 14:34:56:387 1144 1600 AU <<## SUBMITTED ## AU: Search for updates [CallId = {49CE92A4-DDC6-46D7-81CA-65EFD6DF6BD6}]
2018-07-07 14:34:56:387 1144 1b14 Agent *************
2018-07-07 14:34:56:387 1144 1b14 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2018-07-07 14:34:56:403 1144 1b14 Agent *********
2018-07-07 14:34:56:403 1144 1b14 Agent * Online = Yes; Ignore download priority = No
2018-07-07 14:34:56:403 1144 1b14 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2018-07-07 14:34:56:403 1144 1b14 Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2018-07-07 14:34:56:403 1144 1b14 Agent * Search Scope = {Machine}
2018-07-07 14:34:56:403 1144 1b14 Setup Checking for agent SelfUpdate
2018-07-07 14:34:56:403 1144 1b14 Setup Client version: Core: 7.6.7601.23735 Aux: 7.6.7601.23735
2018-07-07 14:34:56:465 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:34:56:559 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:34:56:559 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMPA3C.tmp with dwProvFlags 0x00000080:
2018-07-07 14:34:56:590 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:34:56:606 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:34:56:621 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: Send failed with hr = 80072ee2.
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072ee2
2018-07-07 14:36:56:446 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:36:56:477 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: Send failed with hr = 80072ee2.
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072ee2
2018-07-07 14:38:56:444 1144 1b14 Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-07 14:38:56:460 1144 1b14 Misc Microsoft signed: NA
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: Send failed with hr = 80072efe.
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Misc WARNING: DownloadFileInternal failed for http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072efe
2018-07-07 14:39:58:127 1144 1b14 Setup FATAL: GetIdentUrlFromRedirector, err = 0x80072EFE
2018-07-07 14:39:58:127 1144 1b14 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFE
2018-07-07 14:39:58:127 1144 1b14 Setup FATAL: SelfUpdate check failed, err = 0x80072EFE
2018-07-07 14:39:58:127 1144 1b14 Agent * WARNING: Skipping scan, self-update check returned 0x80072EFE
2018-07-07 14:39:58:220 1144 1b14 Agent * WARNING: Exit code = 0x80072EFE
2018-07-07 14:39:58:220 1144 1b14 Agent *********
2018-07-07 14:39:58:220 1144 1b14 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2018-07-07 14:39:58:220 1144 1b14 Agent *************
2018-07-07 14:39:58:220 1144 1b14 Agent WARNING: WU client failed Searching for update with error 0x80072efe
2018-07-07 14:39:58:220 1144 13d8 AU >>## RESUMED ## AU: Search for updates [CallId = {49CE92A4-DDC6-46D7-81CA-65EFD6DF6BD6}]
2018-07-07 14:39:58:220 1144 13d8 AU # WARNING: Search callback failed, result = 0x80072EFE
2018-07-07 14:39:58:220 1144 13d8 AU # WARNING: Failed to find updates with error code 80072EFE
2018-07-07 14:39:58:236 1144 13d8 AU #########
2018-07-07 14:39:58:236 1144 13d8 AU ## END ## AU: Search for updates [CallId = {49CE92A4-DDC6-46D7-81CA-65EFD6DF6BD6}]
2018-07-07 14:39:58:236 1144 13d8 AU #############

 

[Betterdays]

PS - I didn't remove Norton to date either since I was hoping that KB would fix issue. Should I still remove it?
thanks

 

[torchwood]

Hi

please rerun the tool.
REMOVE Norton, try updatng
The GUID update SUID reference is non standard
ARE you running behind a proxy/vpn if so remove that as well

Roy

 

[Betterdays]

Removed Norton (not entirely - kept settings etc), rebooted then ran MGA diag tool, winupdatelog

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D9A0B895-07B0-4FCD-AAE6-76F4307761F5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170427-1518
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D9A0B895-07B0-4FCD-AAE6-76F4307761F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1108347673-849039043-596080309</SID><SYSTEM><Manufacturer>HP</Manufacturer><Model>HP ProOne 600 G2 21.5-in Non-Touch AiO</Model></SYSTEM><BIOS><Manufacturer>HP</Manufacturer><Version>N12 Ver. 02.18</Version><SMBIOSVersion major="2" minor="7"/><Date>20170605000000.000000+000</Date></BIOS><HWID>85E23807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-0972017
Installation ID: 008606865201261676456710256730878440071392815253239816
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 7/8/2018 9:43:22 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAABAAAABQABAAEAln3UXUYymqgOmIjFFGJf4BYepEpwsYgP9FI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 805E
FACP HPQOEM SLIC-BPC
HPET HPQOEM 805E
MCFG HPQOEM 805E
SSDT HP ShmTable
TCPA HPQOEM EDK2
SSDT HP ShmTable
UEFI HPQOEM EDK2
SSDT HP ShmTable
SSDT HP ShmTable
MSDM HPQOEM SLIC-BPC
SLIC HPQOEM SLIC-BPC
WSMT HPQOEM 805E
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
SSDT HP ShmTable
ASF! HPQOEM UYA
FPDT HPQOEM EDK2
BGRT HPQOEM EDK2

 

[Betterdays]

PS - no proxy/vpn - this is hardwired to the router (Comcast ISP).

 

[torchwood]

Hi Betterdays,

please do the following in order

check the time on your comp if its incorrect - reset perform update check
if the above succeeds NO further actions below will be required

Remove Norton completely

follow the instructions in the screenshot


Roy

 

[Betterdays]

So after having to have to take the back off the All-in-One to locate the MS COA as described by the HP quick setup guide, all I find is a Win Pro sticker. Nothing listed either on the CD-ROM but i did find the product ID in the control panel -> System tab. I'm pretty sure that will work but want to confirm before recreating the license store. Thanks.



PS
Clock was in sync with others machines.

 

[Betterdays]

Also, this OS is one where you have capability to switch to Windows 10 (not sure if this could be the cause or part of it)



From product sheet:

• OS Provided: Type
  Microsoft Windows 7 Professional 64-bit Edition
• OS Provided
  Microsoft Windows 7 Professional 64-bit Edition (available through downgrade rights from Windows 10 Pro 64-bit) + Windows 10 Pro 64-bit License - English

 

[Betterdays]

Also, I don't have a means to completely remove Norton now since it doesn't show under control panel -> programs tab -> uninstall program.