Windows Update failing with error 80073712

[trevorh999]

I am running Windows 7 Professional x86 32bit and my machine is having severe problems with updating.


When I run Check for Updates I get the error Code 80073712. Looking at my Update History there is a long list of updates with several fails. However when I go to Installed Updates it is empty?


I have run SURT and attach CBS files. (I have removed one old large CbsPersist to suit the file size limit)



When I run sfc /scannow I get the error message 'Windows Resource Protection could not perform the requested operation.'


I have tried a host of fixes from Google searches but none have solved the problem. Hopefully this is enough info for you to assist.

 

[trevorh999]

I have just tried to manually add some recent updates which appeared successful in Update History but when I look at Installed Updates it is still empty.

 

[trevorh999]

Following some other Microsoft instructions, I checked my registry and found the HKEY_LOCAL_MACHINE\COMPONENTS subkey is empty which checking on my Win 8 machine seems strange?

 

[trevorh999]

Still trying, I looked at the Windows Event Viewer and came across this error message (there were several others also relating to other Registry Hives

Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 22/07/2015 10:49:32
Event ID: 5
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Desktop2Aug2010
Description:
{Registry Hive Recovered} Registry hive (file): '\??\C:\Windows\System32\config\COMPONENTS' was corrupted and it has been recovered. Some data might have been lost.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />

 

[trevorh999]

I notice when looking at this thread on my mobile that at the end of my original post there is a little Tip is shown saying Download Windows Repair Tool (with a link). Is this affiliated with you and does it deal with my issues?

 

[trevorh999]

Bump. Any help would be appreciated or advice how to repair Components hive which seems to be the problem

 

[trevorh999]

I've read elsewhere if I delete my System32/config/COMPONENTS file, Windows will rebuild it which may correct my error.

I tried this but am told file is in use by another process. any ideas?

 

[trevorh999]

Still trying. When I look in my CBS.log I see the following error;

2015-07-22 09:36:22, Error CSI 000009c7@2015/7/22:08:36:22.834 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function
ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)

The reference to the d drive is odd as my boot drive is c: and there is nothing in the d: drive?

 

[trevorh999]

I'm sure you guys must be very busy with the amount of activity on this forum (and your offline lives too) but any help would be much appreciated.

 

[NoelDP]

Sorry about the delay!!

You have some major problems with the registry, by the look of it - from the CheckSUR log...

Checking Packages
(f)	CSI Unable to Query Store Version	0x00000002

...and from the CBS log...

	Line 82507: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82509: 2015-07-22 09:36:22, Error                 CSI    000009c3@2015/7/22:08:36:22.677 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
	Line 82512: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82514: 2015-07-22 09:36:22, Error                 CSI    000009c5@2015/7/22:08:36:22.799 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
	Line 82517: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82519: 2015-07-22 09:36:22, Error                 CSI    000009c7@2015/7/22:08:36:22.834 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
	Line 82522: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82524: 2015-07-22 09:36:22, Error                 CSI    000009c9@2015/7/22:08:36:22.864 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[trevorh999]

Hi Noel,
Thanks for your reply. My COMPONENTS.zip file is at https://www.dropbox.com/s/v9wm4403d6c0aqq/components.zip?dl=0. Hopefully the link works.

When I looked at it in Regedit it appeared empty so I guessed it was corrupted. Hopefully you can assist as trying Windows repair upgrade failed because it wasn't finding expected updates?