Solved Windows Update fails. Code 800B0100 log files attached.

M

MarkAntonucci

New member
Local time
11:32 AM
Messages
10
Hello (again)!

I'm helping a friend get their Windows updates to load and we keep getting the 800B0100 error.
:cry:

I followed the instructions for collecting the CBS log file and will attach it in this post or my next.
Thank you once again for the help given on my last 800B0100 issue!
We are running Win7Pro 64-bit.

Any help on this issue will also be appreciated.
Thanks,
Mark
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
I'm having trouble with the size of the zip file...The cab files inside are too big (26mb and smaller).
 

Attachments

  • 800B0100.png
    800B0100.png
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  • install updates.png
    install updates.png
    63.6 KB · Views: 1

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
Here's the fixlist from the CheckSUR log...
Code: 
Summary:
Seconds executed: 1142
 Found 154 errors
  CSI Manifest All Zeros Total count: 92
  CBS MUM Corrupt Total count: 31
  CBS Catalog Corrupt Total count: 31

Unavailable repair files:
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	winsxs\manifests\amd64_microsoft-windows-c..integrity.resources_31bf3856ad364e35_6.1.7601.18741_en-us_5737027264152cab.manifest
	winsxs\manifests\amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22948_none_b5df32d3e1f94056.manifest
	winsxs\manifests\amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.18741_none_b224aca2ea93395a.manifest
	winsxs\manifests\amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.18741_none_b54e921cc8e1f204.manifest
	winsxs\manifests\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22948_none_ba02e4640da5bb2a.manifest
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	servicing\packages\Package_for_KB3033929~31bf3856ad364e35~amd64~~6.1.1.1.mum

I'll post a fix protocol when I can get to it!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - macaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder macaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Can you tell me what causes these files to go bad??
The computer that had this issue is only 1 month old.

Thanks again!,
Mark
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
Here's the new CheckSUR summary...
Code: 
Summary:
Seconds executed: 216
 Found 123 errors
 Fixed 123 errors
  CSI Manifest All Zeros Total count: 92
  Fixed: CSI Manifest All Zeros.  Total count: 92
  CBS MUM Corrupt Total count: 31
  Fixed: CBS MUM Corrupt.  Total count: 31
  Fixed: CBS Paired File.  Total count: 31

As to what caused it - this is likely to have been a problem at either shutdown or startup time, but it's impossible to say without detailed forensics.

Try Windows Update now - do a Check for Updates, and install ONLY the oldest update found - what happens? If it goes in OK, try the rest
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Windows update worked just fine. We had selected all 23 updates and it completed just fine.
Thanks again for your help!

Mark
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
You're welcome - good luck!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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