Windows Update Fails to Install: error codes 800B0100 and 9C47

[unutkan]

Hello. I have tried my best to do everything recommended here to solve the issue of failed installments of windows updates:

Fix: Windows Updates fail to install in Windows 7 | 8

Obviously, I haven't been successful. I am not very good with computers, so I would appreciate your patience as you help me with this problem.

Thank you for your help.

 

[unutkan]

View attachment 286200

Here is the CBS zip.

 

[NoelDP]

You have a fair number of problems....
From your CheckSUR log

Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16748_none_07ebd26bfd1a9d00.manifest
 winsxs\manifests\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20888_none_084a2f871658ac8e.manifest
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.mum
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_1_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_2_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_3_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_6_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_7_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826_RTM~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat
 servicing\packages\Package_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0.cat

The CBS log is a mess - which is to be expected with that number of problems.

I'll post a fix protocol later.

 

[NoelDP]

I've uploaded afile - unkaa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder unkaain the same place.

Open this folder- there should be two folders inside it (Manifests,and Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages



Andthe content of the manifestsfolder (.manifest files) into this folder:



C:\Windows\Temp\CheckSur\Winsxs\Manifests



Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[unutkan]

Thank you very much Noel, for working on this. Sorry it took me awhile to respond as my wife has been gone on a trip and I've been having to be mom and dad for my 3 kids.

Here are the CheckSUR files.

View attachment 286514

View attachment 286515

 

[NoelDP]

No problem
The CheckSUR log now shows clear.

Please run another SFC /SCANNOW so we can make sure that nothing new is reported. If it comes back 'nothing found', then do a manual Check for Updates, and attempt installation of the oldest offered update and see how it goes.

 

[unutkan]

Hi Noel. I have been trying to work on this, but my computer has been freezing up at the point where it says "Starting Windows". Sometimes I can get in using Safe Mode, but sometimes even then it has frozen up.

It may take awhile for me to get back to you.

Do you think it would be best for me to do a re-install?

 

[NoelDP]

It sounds like you may have a hardware problem?

Check your RAM using memtest86++ and see if that's the problem.

 

[unutkan]

View attachment 286636

View attachment 286637

Hi Noel. I was having difficulty working on Safe Mode so I used System Restore. I then went back and redid what you suggested. Here are the CheckSUR logs again. I will now try the SFC / Scannow.

 

[unutkan]

View attachment 286645 Here is the CBS log after the SFC / Scannow. I think all the corrupted files have been repaired.

I'm not sure I understand how to use memtest86+. Could you refer me to a site that would explain it clearly step by step?

 

[NoelDP]

The CheckSUR is not clear - having fixed the problems, and the SFC also succeeded in fixing all the problems it found.

With any luck, Windows Updates will now work - do a manual Check for Updates first, and then install only the oldest update found, to check the system.

 

[unutkan]

Noel, my computer has begun to freeze again. Actually, sometimes I can tell that behind the frozen "Starting Windows" screen, it is starting. I can hear the bell indicating when I need to enter the password. But since I'm stuck with the same screen, I can't try downloading updates. So then I tried doing it in Safe Mode, but apparently updates are disabled in Safe Mode. So it seems I need to fix what you think is a memory problem that is causing the screen to freeze. Can memtest+ work on Safe Mode? If so, please help me get detailed instructions on how use it. Appreciate the help.

 

[NoelDP]

Memtest creates its own boot disk, and runs completely outside Windows, so isn't affected by any Windows problems.

 

[unutkan]

Unless you would like to give me detailed instructions on how to use it, can you refer me to a good site that can? The sites I have gone to were confusing.

 

[NoelDP]

www.memtest.org - you want the Auto-installer for USB. Memtest86+ - Advanced Memory Diagnostic Tool
Download the zip file and extract it, then run the extracted file, and follow the instructions. You will need a USB stick (empty it first, as it may delete everything on it!)