windows update fails

[bobmane]

windows update fails on every attempt. any way to fix it?

 

[Tews]

This will show you how to reset Windows Update view update history, and how to reset and reregister Windows Update Components if you are having a problem updating with Windows Update.

Windows Update - Reset

 

[bobmane]

ran option one.

verified it did reset

still wont update (Windows Update error 80072efd)

 

[Hopalong X]

What update is causing the problem?

Sometimes a direct download of the update will work instead of using the updater.

Usually it will have a KBxxxxx. With the KB number I can find a link to MS to directly download or you can.
Either way.
Mike

 

[derekimo]

How about option two?

 

[Hopalong X]

+1

Good idea Derek.

 

[bobmane]

re-ran option one > ran option two

verified it did reset > restart computer

still wont update. now it wont even finish searching for updates (

Windows Update error 80072efd

 

[Hopalong X]

Something to read and make sure of on your end.
Windows Update error 80072efd

Will look for added info if the above is not a problem.

Mike


Similar to above but has Resolution section towards bottom of page to try different things.
http://support.microsoft.com/kb/836941

Also has an Advanced Trouble shooting just below Resolution section. I'm not sure if or how much it may help.

 

[bobmane]

usually info on Microsoft site ends up being useless or really hard to understand. as it is in this case.

at Windows Update error 80072efd

they tell you to add an exception but the instructions are wrong and there is no way to "add"

• http://*.update.microsoft.com
• https://*.update.microsoft.com
• http://download.windowsupdate.com

in Control Panel\All Control Panel Items\Windows Firewall\Allowed Programs


and at

You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

they talk about a network issue which is a bit far fetched


im sure this is a bug or virus and nothing to do with connection

 

[Hopalong X]

It was what I could find. I figured it was a waste but worth a look.
I did post this as a disclaimer! I'm not sure if or how much it may help.

You may want to have the mods move the thread to Windows Updates section.
Niemiro is the resident expert on such things. He will definitely see it over there.

Click the red triangle in the corner of a post and say please move to Windows update. They will move it then.
Last I checked Niemiro wasn't on line but he should be popping in sometime.

Mike

 

[derekimo]

usually info on Microsoft site ends up being useless or really hard to understand. as it is in this case.

at Windows Update error 80072efd

they tell you to add an exception but the instructions are wrong and there is no way to "add"

• http://*.update.microsoft.com
• https://*.update.microsoft.com
• http://download.windowsupdate.com

in Control Panel\All Control Panel Items\Windows Firewall\Allowed Programs


and at

You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

they talk about a network issue which is a bit far fetched


im sure this is a bug or virus and nothing to do with connection

Have a look at this post in this tutorial on how to add to windows firewall,

http://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?

 

[bobmane]

Thanks for the info Mike, I did just request it be moved.

 

[Hopalong X]

Sounds good. Once it is moved I will leave a message with link for Niemiro.
Probably something he can help you fix.

Mike

 

[bobmane]

Have a look at this post in this tutorial on how to add to windows firewall,

http://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?

avast caught this

00883500.exe
and this
jgayudklajb.exe

which was right after this problem started (and the problem was preceeded by a fake anti virus program suddenly running (acting as if it was scaaning. the the program was called "free antivirus"

now all scans report nothing found

 

[Hopalong X]

May have messed with registry for Win Update.

Try a System Restore to a day or so before the fake AV running. It might just put things back in order.

Easy to try.
Mike

http://www.sevenforums.com/tutorials/700-system-restore.html
NOTE: Be sure to temporarily disable your antivirus program first to prevent it from possibly preventing you from doing a system restore.

Never noticed the note before.

 

[derekimo]

Have a look at this post in this tutorial on how to add to windows firewall,

http://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?

avast caught this

00883500.exe
and this
jgayudklajb.exe

which was right after this problem started (and the problem was preceeded by a fake anti virus program suddenly running (acting as if it was scaaning. the the program was called "free antivirus"

now all scans report nothing found

Fake anti virus, you should do a full scan with malwarebytes.

Malwarebytes

 

[Hopalong X]

Malwarebytes is a good idea. Download the free. Install then update it then run full scan to be sure.

Leave it on the computer for future use. It is on demand so you run it when you want or need to.
I run it every 7-14 days as a just in case.
Never found anything that Avast missed but..... you never know.

If clean then try a System Restore.

Then we leave it to Niemiro if Sys Restore doesn't fix it.
Mike

 

[niemiro]

Hello!

Try System Restore first. After that, we can dig deeper. Network related issues are always difficult to solve, as they don't really have an exact set of solutions, but I will do my best. Our other thing to go on is malware. Please also run MBAM as described above, and post the log here.

Thanks!

Richard

 

[bobmane]

sys restore failed at 2 different restore points - see attached

 

[Jacee]

You are infected Let's see if Eset can get to this malware....

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push
    

In case it can't run, do this to restor MS's Hosts file....
Download the HostsXpert 4.3 - Hosts File Manager.

• Unzip HostsXpert 4.3 - Hosts File Manager to a convenient folder such as C:\HostsXpert
• Click HostsXpert.exe to Run HostsXpert 4.3 - Hosts File Manager from its new home
• Click "Make Hosts Writable?" in the upper right corner (If available).
• Click Restore Microsoft's Hosts file and then click OK.
• Click the X to exit the program.
• Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

Now try Eset again.