Windows update for IE10 on win7 64 fails with error code 9c59

[Beez]

Hi,

Windows update for IE10 on win7 64 fails continuously with errore code 9c59. Manual install resulted the same.
I run sfc /scannow which didn't find any problem.

I am attaching my CBS log.

Can anyone help?

Thanks,

Beez

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

 

[Beez]

Hi,
1. System Update Readiness Tool (SURT)
Installed: Windows6.1-KB947821-v27-x64.msu

2. SFC Scan
Result = Windows Resource Protection did not find any integrity violations.

3. Windows Update Error Codes
Code 9C59

4. Log Collection
Attached in my previous post

5. This is the new post

Thanks in advance ...

Beez

 

[NoelDP]

Now please post the requested data files.

 

[Beez]

Hi Noel,

Attached please find the ERROR code screen shot. My original CBS.zip is attached in my first post. I wanted to attach a fresh one but the zip is ~9.7MB. If the new one is needed how would I make it smaller? Otherwise you can use my original CBS.zip file.

Best Regards,

Beez

 

[NoelDP]

There is no CheckSUR log in the original upload - we must have those
You can remove the oldest two/three CBSPersist logs from the folder, and post the remainder.

 

[Beez]

Noel Hi,

My mistake! The attached CBS.zip includes the SURT log. I have deleted the oldest two cabs.

Thanks again,

Beez

 

[NoelDP]

Ah, well - turns out that CheckSUR found nothing to complain about anyhow :|

The only significant error in the current CBS.log is....

2013-08-19 13:01:55, Info                  CBS    Exec: Staging Package: Package_15_for_KB2809289~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2809289-140_neutral_GDR, PinDeployment: amd64_b1e3723568b4cdb3b2adf70afaf5efea_31bf3856ad364e35_8.0.7601.18094_none_c9b899ce10cdec37
2013-08-19 13:01:56, Info                  CBS    Failed to find file: amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096\IEShims.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CSI    [EMAIL="0000000e@2013/8/19:10:01:56.449"]0000000e@2013/8/19:10:01:56.449[/EMAIL] CSI Transaction @0x52bd110 destroyed
2013-08-19 13:01:56, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    Perf: Stage chain complete.
2013-08-19 13:01:56, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
2013-08-19 13:01:56, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Please run the following commands, and post the results...

DIR C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096 /T


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Beez]

Hi Noel,

Followed your steps but all I got is the following:


C:\Windows\system32>DIR C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_31b
f3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096
Volume in drive C is HAMSA
Volume Serial Number is 7428-537B

Directory of C:\Windows\winsxs

File Not Found

C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_
31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096 /T
Successfully processed 0 files; Failed processing 0 files

C:\Windows\system32>

Beez,

 

[NoelDP]

That's actually good news - the fix should be easy

back in a few minutes, with any luck

 

[NoelDP]

I've uploaded a file - bezaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\bezaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\bezaa
or
DIR E:\bezaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\bezaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

 

[Beez]

Hi Noel,

My system is a two separate HD dual boot system with windows 7 x86 on one HD and windows 7 x64 on the other. The master is the x86 so the advanced menu of the x64 system does not include the 'Repair my Computer' (available only on the x86 HD). Any way to accomplish it in another way?

Regards,

Beez

 

[NoelDP]

You can do the replacement from thex86 install (I think!) using Windows Explorer - you may have to take ownership of the folder, and then give it back to TrustedInstaller afterwards.

 

[Beez]

Noel Hi,

Look like it worked

The CBS.zip is on my public folder in skydrive : http://sdrv.ms/1cWVyuR

Thanks,

Beez

 

[NoelDP]

Great - it does seem to have worked...

There are no significant errors in the current CBS.log file background, either - so go to Windows Update, run a new Check for Updates, and install the oldest 'Important' update available.
Assuming that works OK, try installing IE10 again

 

[Beez]

The only update on my list was IE10 ... got the same error code 9c59 :-(

 

[NoelDP]

OK - please post the new CBS.log file, and the C:\Windows\windowsupdate.log file

 

[Beez]

Here are the files:

CBS.zip : http://sdrv.ms/14ygkaZ
log : http://sdrv.ms/14ygkaZ

Regards,

Beez

 

[NoelDP]

Here's the relevant error from the CBS.log file....

2013-08-20 16:30:16, Info                  CBS    Exec: Staging Package: Package_15_for_KB2809289~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2809289-140_neutral_GDR, PinDeployment: amd64_b1e3723568b4cdb3b2adf70afaf5efea_31bf3856ad364e35_8.0.7601.18094_none_c9b899ce10cdec37
2013-08-20 16:30:16, Info                  CBS    Failed to find file: amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096\IEShims.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-20 16:30:16, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-20 16:30:16, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-20 16:30:16, Info                  CSI    [EMAIL="0000000e@2013/8/20:13:30:16.661"]0000000e@2013/8/20:13:30:16.661[/EMAIL] CSI Transaction @0x4a96190 destroyed
2013-08-20 16:30:16, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-20 16:30:16, Info                  CBS    Perf: Stage chain complete.
2013-08-20 16:30:16, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-20 16:30:16, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-20 16:30:16, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider

...and from the Windowsupdate file....

2013-08-20 16:30:24:797 1040 e20 AU All updates already downloaded, setting percent complete to 100
2013-08-20 16:30:25:528 5380 19d8 Handler   : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2013-08-20 16:30:25:529 5380 19d8 Handler   : WARNING: Exit code = 0x8024200B
2013-08-20 16:30:25:529 5380 19d8 Handler :::::::::
2013-08-20 16:30:25:529 5380 19d8 Handler ::  END  ::  Handler: Command Line Install
2013-08-20 16:30:25:529 5380 19d8 Handler :::::::::::::
2013-08-20 16:30:25:529 1040 1464 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {5F84379F-7C14-472F-B560-62A0CDEC6F31}]
2013-08-20 16:30:25:529 1040 1464 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2013-08-20 16:30:25:579 1040 1dc0 Agent *********
2013-08-20 16:30:25:579 1040 1464 AU Install call completed.
2013-08-20 16:30:25:579 1040 1dc0 Agent **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
2013-08-20 16:30:25:579 1040 1464 AU   # WARNING: Install call completed, reboot required = No, error = 0x00000000
2013-08-20 16:30:25:579 1040 1dc0 Agent *************
2013-08-20 16:30:25:579 1040 1464 AU #########
2013-08-20 16:30:25:579 1040 1464 AU ##  END  ##  AU: Installing updates [CallId = {5AB5706A-2467-45AD-BE7C-7B39CAF4C23B}]
2013-08-20 16:30:25:579 1040 1464 AU #############
2013-08-20 16:30:25:579 1040 1464 AU Install complete for all calls, reboot NOT needed
2013-08-20 16:30:25:579 1040 1464 AU Setting AU scheduled install time to 2013-08-21 00:00:00
2013-08-20 16:30:25:579 1040 1464 AU Successfully wrote event for AU health state:0
2013-08-20 16:30:25:579 1040 4f8 Report REPORT EVENT: {02E4F7AF-0048-4975-80DB-59FADBDC9941} 2013-08-20 16:30:25:530+0300 1 182 101 {5F84379F-7C14-472F-B560-62A0CDEC6F31} 203 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.
2013-08-20 16:30:25:584 1040 4f8 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-08-20 16:30:25:584 1040 7f4 AU Getting featured update notifications.  fIncludeDismissed = true
2013-08-20 16:30:25:584 1040 4f8 Report WER Report sent: 7.6.7600.256 0x80070643 5F84379F-7C14-472F-B560-62A0CDEC6F31 Install 101 Unmanaged

I wonder if there's a problem with the softwareDistribution folder, rather than the winsxs folder?


...or somewhere else completely? :devil:

Try this.
Open an Elevated Command Prompt and run the following commands - you should get two 'succeeded' popups.

Regsvr32 c:\windows\system32\msihnd.dll
Regsvr32 c:\windows\system32\msi.dll

reboot, and try the IE10 install again.

post the new windowsupdate.log file afterwards.

 

[Beez]

I run the two commands and got two success popups as you suggested.

I have restarted the computer and run windows update. This time the system installed 5 updates including IE10 .... 4 success and one failure (IE10 ). See the attached image.

Windows update log: http://sdrv.ms/14ygkaZ
fresh CBS.zip : http://sdrv.ms/14ygkaZ

Thanks for your patience,

Beez