Windows update for IE10 on win7 64 fails with error code 9c59

Gotta admit that was better than I expected! !
I'm in the pub - back tomorrow ;-)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Have we tried uninstalling and reinstalling IE9 yet? - this often fixes the problem we're currently seeing (in the absence of any other identifiable errors)

If not, go to Installed Updates and uninstall IE9 from there, reboot twice, then reinstall it and go to Windows Update to update fully again before attempting to install IE10
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Cannot uninstall!
1) Tried to uninstall IE9 as you suggested and got access violation
2) Searched for a solution and found http://support.microsoft.com/kb/2579295:
Option 1 Fixit didn't do the job
Option 2 command line gave me the following:

Looks like
IE9 is stuck and this may cause the IE10 install problem ...
What can be done!

Beez,
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Please run the following commands, and post the results....
Code: 
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"
DIR C:\Windows\servicing\Packages\*9.4.8112.16421.*
 
.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
1)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Pac
kage~31bf3856ad364e35~amd64~~9.4.8112.16421"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~9.4.8112.16421
InstallClient REG_SZ DISM Package Manager Provider
InstallName REG_SZ Microsoft-Windows-InternetExplorer-Optional-Package
~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
InstallLocation REG_SZ \\?\C:\Users\Aba\AppData\Local\Temp\DDCB72E9-B2
FA-4917-AED8-2670469E25F8\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
InstallTimeHigh REG_DWORD 0x1ce2d6a
InstallTimeLow REG_DWORD 0x58cb3f54
InstallUser REG_SZ S-1-5-21-344533650-1377506677-1199051782-1000
Trusted REG_DWORD 0x1
LastProgressState REG_DWORD 0x70
LastError REG_DWORD 0x800f081f

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~9.4.8112.16421\Owners
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~9.4.8112.16421\Updates

C:\Windows\system32>

2)

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Pac
kage~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~en-US~9.4.8112.16421
InstallClient REG_SZ DISM Package Manager Provider
InstallName REG_SZ Microsoft-Windows-InternetExplorer-Optional-Package
~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
InstallLocation REG_SZ \\?\C:\Users\Aba\AppData\Local\Temp\DDCB72E9-B2
FA-4917-AED8-2670469E25F8\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
InstallTimeHigh REG_DWORD 0x1ce2d6a
InstallTimeLow REG_DWORD 0x58cb3f54
InstallUser REG_SZ S-1-5-21-344533650-1377506677-1199051782-1000
Trusted REG_DWORD 0x1
LastProgressState REG_DWORD 0x70
LastError REG_DWORD 0x800f081f

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~en-US~9.4.8112.16421\Owners

C:\Windows\system32>

3)

C:\Windows\system32>DIR C:\Windows\servicing\Packages\*9.4.8112.16421.*
Volume in drive C is HAMSA
Volume Serial Number is 7428-537B

Directory of C:\Windows\servicing\Packages

02/02/2013 05:34 AM 9,170 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,507 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
02/02/2013 05:34 AM 13,860 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,706 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
02/02/2013 05:34 AM 7,432 Microsoft-Windows-InternetExplorer-Packag
e-MiniLP~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,598 Microsoft-Windows-InternetExplorer-Packag
e-MiniLP~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
02/02/2013 05:34 AM 7,432 Microsoft-Windows-InternetExplorer-Packag
e-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,968 Microsoft-Windows-InternetExplorer-Packag
e-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
02/02/2013 05:34 AM 59,998 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
02/02/2013 05:33 AM 2,424 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
02/02/2013 05:34 AM 7,432 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,527 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
02/02/2013 05:34 AM 453,276 Microsoft-Windows-InternetExplorer-VistaP
lus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,948 Microsoft-Windows-InternetExplorer-VistaP
lus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
14 File(s) 571,278 bytes
0 Dir(s) 12,238,639,104 bytes free

C:\Windows\system32>
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Very interesting - the CAT files are all different sizes to the standard (i.e. the ones in my system:))
Please copy a couple of them to your desktop, and then zip and attach them to a reply
I'll see what I can see, but I suspect that have been infected by a virus, and improperly cleaned.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here they are :-)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Those files are identical to mine - but they are the wrong ones :)

Try these...
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Attached please find the 4 files you requested ...
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
They appear to be valid CAT files - but for some reason are dated 2 years after the ones that I have.
Virustotal gives them a clean bill of health.

I'll have to check and see what I can find.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for the effort :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Still waiting :) did you find anything?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Sorry - you got lost in the pile :(
Back on it - more (hopefully) tomorrow!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Another reminder :(
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Ooops!
I really must try and work a 'To Do' list out! :(
Having said that, I thought I had come back to it last week - but I can't remember WTH I said.
I WILL be back later!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I think enough time has passed for something to show up in the CBS.log file that we may not have seen before.
Please post a new copy (just the CBS.log file)
Have you managed to install this month's updates OK?
(this would show that the problem is not with WU, but with the IE install)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel,

The fresh CBS is on my SkyDrive http://sdrv.ms/14ygkaZ

Yes The system installed all the updates with no problem IE10 is the only exception.

Thanks,

Beez
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
I have also uploaded a fresh WindowsUpdate.log to the same folder
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Hi Noel,

Did you find anything interesting in the new log files?

Beez
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
You must log in or register to reply here.

Similar threads

Windows update for IE10 on win7 64bit fails with error code 9c59
Replies
5
Views
8K
NoelDP
NoelDP
Solved Windows Update Fails with Error Code 80071A91
Replies
9
Views
6K
markinzeroland
M
Solved Windows update fails for IE10 on Win7 error code 9C59
Replies
17
Views
70K
NoelDP
NoelDP
Solved Windows Update fails with error 9C59 on IE11
2
Replies
22
Views
43K
NoelDP
NoelDP
Solved Windows Update Failing KB2937610 with Error Code 800B0100
Replies
7
Views
5K
NoelDP
NoelDP
Back
Top