Windows update - Internet Explorer 11 error 9C59

[thebooter]

Have gotten this error for a while in windows update and have also been unsuccessful installing IE11 as a stand alone. My current IE version does not open anymore.

1. Ran SURT -- no errors
2. Ran SFC/scannow -- no errors
3. The error code in Windows update is 9C59

I have attached CBS log files in a zip file.

Thanks for your help. Pepper me with any question that may help resolve this...

Thanks.
The Booter

 

[NoelDP]

We need ALL the requested logs, please!


Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[thebooter]

Sorry... proper files attached now.

Not sure what happened. Was sure I had the folder zipped, but guess not. Will send the old CBSpersist files in next post.

Boot Seem

 

[thebooter]

Now, old CBSpersist files

See attached.

Boot

 

[NoelDP]

SFC is clear, and CheckSUR is clear - the only significant errors in the CBS logs are ones like these, just after a reboot....

2014-06-18 12:42:03, Info                  CBS    Exec: Uninstalling Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421
2014-06-18 12:42:03, Info                  CBS    Exec: Package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514 is already in the correct state, current: Superseded, targeted: Superseded
2014-06-18 12:42:03, Info                  CBS    Exec: Skipping Package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, Update: Internet-Explorer-amd64 because it is already in the correct state.
2014-06-18 12:42:03, Info                  CBS    Exec: Uninstalling Package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421
2014-06-18 12:42:03, Info                  CBS    Exec: Uninstalling Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421
2014-06-18 12:42:03, Info                  CBS    Exec: Uninstalling Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, Update: Internet-Explorer-amd64
2014-06-18 12:42:03, Info                  CBS    Exec: Unprojecting Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, Update: Internet-Explorer-amd64, UninstallDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_c2658da8ebaeca79
2014-06-18 12:42:05, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16421_none_600cd2b3b47f5448, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Info                  CBS    Failed to mergecomponent [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Info                  CBS    ComponentAnalyzerUninstallDeployment: Failed on update: Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Info                  CBS    Failed to execute item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, Update: Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Info                  CBS    Failed to execute execution update. [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Info                  CBS    Failed to execute execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Info                  CBS    Failed to prepare execution [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Info                  CSI    [EMAIL="0000000e@2014/6/18:16:42:05.366"]0000000e@2014/6/18:16:42:05.366[/EMAIL] CSI Transaction @0x1e4b740 destroyed
2014-06-18 12:42:05, Info                  CBS    Perf: InstallUninstallChain complete.
2014-06-18 12:42:05, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x80004005 - E_FAIL]
2014-06-18 12:42:05, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80004005 - E_FAIL]

Please post the C:\Windows\windowsupdate.log file - it may show us more of what's going on.

 

[thebooter]

Windowsupdate.log

Here you go...

Just did an automatic windows update this morning and all seems to go OK except the IE 11 update again.

Boot

 

[NoelDP]

Here's everything that the log had to say about the problem...

2014-06-20 06:51:49:467 7156 cdc Handler :: START ::  Handler: Command Line Install
2014-06-20 06:51:49:467 7156 cdc Handler :::::::::
2014-06-20 06:51:49:467 7156 cdc Handler   : Updates to install = 1
2014-06-20 06:52:55:241 7156 cdc Handler   : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2014-06-20 06:52:55:241 1372 1888 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {774D7BC1-29CF-4372-ACC7-E6D4B376D695}]
2014-06-20 06:52:55:241 1372 1888 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2014-06-20 06:52:55:241 7156 cdc Handler   : WARNING: Exit code = 0x8024200B
2014-06-20 06:52:55:241 7156 cdc Handler :::::::::
2014-06-20 06:52:55:241 7156 cdc Handler ::  END  ::  Handler: Command Line Install
2014-06-20 06:53:51:136 1372 1604 Report REPORT EVENT: {EB13D3A7-8F87-4114-8469-7BC273562F4F} 2014-06-20 06:52:55:241-0400 1 182 101 {774D7BC1-29CF-4372-ACC7-E6D4B376D695} 205 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.

The only thing I can think of is attempting to repair the IE9 install (if you have the option) - you may find it in the Programs and Features listing.