Solved Windows Update Problems, 80073712 and 80070436

V

vitc

New member
Local time
6:38 PM
Messages
9
Hello,

I am trying to install Windows 7, 32-bit Service Pack 1 on my father's laptop. I have ran SURT as well as did a SFC scan. The scan came out clean but according to the CHECKSUR.log, I am missing many files. Any help would be appreciated. Thank you!


Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-06 17:53
 
Checking Windows Servicing Packages
 
Checking Package Manifests and Catalogs
 
Checking Package Watchlist
 
Checking Component Watchlist
 
Checking Packages
 
Checking Component Store
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.17566_none_14bfd06d49b99ef7    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f\
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.20908_none_13a5f234657e5b04    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd\
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21667_none_154a6d8262d65818    
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_ab8851f9729322c8    
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5\
(f)    CSI Payload File Missing    0x00000000    XpsGdiConverter.dll    x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.16766_none_12d973674c93330b    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e\
(f)    CSI Payload File Missing    0x00000000    w3wp.exe.mui    x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804\    x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804\
(f)    CSI Payload File Missing    0x00000000    XpsPrint.dll    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa\    x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa\
(f)    CSI Payload File Missing    0x00000000    w3wphost.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e\    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e\
(f)    CSI Payload File Missing    0x00000000    wbhst_pm.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Payload File Missing    CSI File Replaced    File: wbhst_pm.dll From: C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.17514_none_dca3c6bd09247418\wbhst_pm.dll
(f)    CSI Payload File Missing    0x00000000    wbhstipm.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Payload File Missing    CSI File Replaced    File: wbhstipm.dll From: C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.17514_none_dca3c6bd09247418\wbhstipm.dll
(f)    CSI Payload File Missing    0x00000000    w3tp.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(fix)    CSI Payload File Missing    CSI File Replaced    File: w3tp.dll From: C:\windows\winsxs\x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.17514_none_dca3c6bd09247418\w3tp.dll
(f)    CSI Payload File Missing    0x00000000    iisw3adm.dll    x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e    
(f)    CSI Payload File Missing    0x00000000    jscript.dll    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec    
(f)    CSI Store Directory Missing    0x00000002    winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec\    x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec    
(fix)    CSI Store Directory Missing    CSI Store Directory Created    C:\windows\winsxs\x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec\
 
Summary:
Seconds executed: 899
Found 35 errors
Fixed 16 errors
CSI Payload File Missing Total count: 22
Fixed: CSI Payload File Missing. Total count: 3
CSI Store Directory Missing Total count: 13
Fixed: CSI Store Directory Missing. Total count: 13
 
Last edited by a moderator:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
We need the results of a new SFC - whatever they were before, they are no longer valid.


SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the file C:\Windows\Logs\CBS\CBS.log to your desktop, zip the copy, and upload the zip file to your reply.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you, Noel, for the quick reply! I've attached the CBS file to the post.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
SFC is reporting none of the file problems that CheckSUR found - and the indications are that CheckSUR managed to do all the repairs itself.

Please run CheckSUR again - if it comes back with errors present, post the new log.
Otherwise, what happens if you attempt a new Check for Updates, and attempt to install only the oldest found update?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
So I ran the program again and it seems the same problems occur, just the fixed problems have been removed:

Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-11 14:58

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.17566_none_14bfd06d49b99ef7	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f	
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.20908_none_13a5f234657e5b04	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd	
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21667_none_154a6d8262d65818	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16779_none_ab8851f9729322c8	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5	
(f)	CSI Payload File Missing	0x00000000	XpsGdiConverter.dll	x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.16766_none_12d973674c93330b	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17578_none_ad6daeb56fba755d	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21682_none_ade679d888e5990e	
(f)	CSI Payload File Missing	0x00000000	w3wp.exe.mui	x86_microsoft-windows-processmodel.resources_31bf3856ad364e35_6.1.7600.16385_en-us_452fda7becf21804	
(f)	CSI Payload File Missing	0x00000000	XpsPrint.dll	x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20923_none_ac41fe8a8b8d9bfa	
(f)	CSI Payload File Missing	0x00000000	w3wphost.dll	x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e	
(f)	CSI Payload File Missing	0x00000000	iisw3adm.dll	x86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.16385_none_da72b2f50c35f07e	
(f)	CSI Payload File Missing	0x00000000	jscript.dll	x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec	

Summary:
Seconds executed: 763
 Found 19 errors
  CSI Payload File Missing Total count: 19

The two updates that I'm having a problem with is the service pack 1 and the Intel Management Engine Interface. I tried to install them separately as you suggested and now it seems I got a new error. The 80073712 error from the service pack is gone and replaced with 800F0829.

I hope this information is sufficient.

Edit: I don't know if this helps but we got this laptop pre-owned with the OS already installed so we never actually reformatted the laptop when we got it. The previous owner never gave us their CD.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
The Intel IME is totally unnecessary - unless you want the ability to remotely manage the computer. I'd simply uninstall it completely anyhow.

I'll post a fix protocol for the missing files later.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
... having problems sourcing a few variants in there :(

Let's go with what I already have, and see what's left.


I've uploaded a file - vtcaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\vtcaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\vtcaa
or
DIR E:\vtcaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\vtcaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks, I appreciate it. When I tried to use your instructions, I couldn't access the "repair my computer" prompt without a CD (which I don't have since I bought this computer pre-used) so I just went into the command prompt through Windows. Once I tried to copy the files, the prompt said:

"Does c:\windows\winsxs\y\i\s\v\h specify a file name or directory name on the target <F = file, D = directory>?"

I tried F and D and it responded as an invalid path. Am I doing something wrong?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi, so I created a repair disc using the link you gave me (thanks for that!) and I followed your steps. I got a similar message back when I tried to repair the computer through the disc ("Does c:\windows\winsxs\y\i\s\v\h specify a file name or directory name on the target <F = file, D = directory>?") instead of stating it was an invalid path, it just said 0 files copied.

I'm not certain that I was able to copy the files in but maybe the CBS log will clear things up. Thanks.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
the SFC scan is clear - but I think that's beacause SFC didn't detect the errors in the first place.

From what you've written, it looks as if you omitted the spaces before the switches in the command..
You wrote
c:\windows\winsxs\y\i\s\v\h

The proper command is
XCOPY D:\vtcaa D:\windows\winsxs(space)/y(space)/i(space)/s(space)/v(space)/h
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I apologize for that! I did it the first time but since I kept getting errors, I changed the prompt.

10 files were successfully copied. I am attaching the CBS and also the CheckSUR log (in case you need it).
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
Good - SFC is happy, and the CheckSUR result is less confusing ;)

Code: 
Checking Component Store
(f) CSI Payload File Missing 0x00000000 XpsGdiConverter.dll x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.17566_none_14bfd06d49b99ef7 
(f) CSI Payload File Missing 0x00000000 jscript.dll x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.17817_none_9fa4a049cc65ac0f 
(f) CSI Payload File Missing 0x00000000 XpsGdiConverter.dll x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.20908_none_13a5f234657e5b04 
(f) CSI Payload File Missing 0x00000000 jscript.dll x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21192_none_9dec3578e8a276dd 
(f) CSI Payload File Missing 0x00000000 XpsGdiConverter.dll x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.21667_none_154a6d8262d65818 
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20875_none_ac0ded9c8bb45d36 
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.17537_none_ad97ee1b6f9aec42 
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21636_none_ae208a9c88b972b5 
(f) CSI Payload File Missing 0x00000000 XpsGdiConverter.dll x86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7600.16766_none_12d973674c93330b 
(f) CSI Payload File Missing 0x00000000 jscript.dll x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_9ffa2e0ce5aa0a3c 
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_ac342bda8b986ebf 
(f) CSI Payload File Missing 0x00000000 jscript.dll x86_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.17000_none_9dc1e765cf3da8ec

I'll post what I hope is a fix protocol for that this evening.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
One more try - if this fails then we'll have to look in the registry for problems.

I've uploaded a file - vtcab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\vtcab
hit the enter key - if you get a 'Not Found' error try
DIR D:\vtcab
or
DIR E:\vtcab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\vtcab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Files have successfully copied. I've attached the new CBS and CheckSUR log. I tried the Windows Update just to try it out and I still get a 80070436 code error.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
Interesting - the SFC shows that it found this error..
Code: 
 Line 24819: 2014-10-24 02:48:38, Info                  CSI    00000046 [SR] Beginning Verify and Repair transaction
 Line 24822: 2014-10-24 02:48:40, Info                  CSI    00000048 [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7600.20538, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 24825: 2014-10-24 02:48:41, Info                  CSI    0000004a [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7600.20538, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 24826: 2014-10-24 02:48:41, Info                  CSI    0000004b [SR] This component was referenced by [l:146{73}]"Package_2_for_KB975778~31bf3856ad364e35~x86~~6.1.1.0.975778-2_neutral_LDR"
 Line 24831: 2014-10-24 02:48:41, Info                  CSI    0000004e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\windows\System32"\[l:22{11}]"autochk.exe"; source file in store is also corrupted
 Line 24850: 2014-10-24 02:48:43, Info                  CSI    00000051 [SR] Verify complete
... but the summary at the end shows only this...
Code: 
2014-10-24 03:03:47, Info                  CSI    000001d2 [SR] Repairing 1 components
2014-10-24 03:03:47, Info                  CSI    000001d3 [SR] Beginning Verify and Repair transaction
2014-10-24 03:03:47, Info                  CSI    000001d4 Repair results created:
POQ 89 starts:
 
POQ 89 ends.
2014-10-24 03:03:47, Info                  CSI    000001d5 [SR] Repair complete

CheckSUR is clear.

I'll post a fix for the errant file above later.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - vtcac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\vtcac
hit the enter key - if you get a 'Not Found' error try
DIR D:\vtcac
or
DIR E:\vtcac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\vtcac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi! The service pack installed successfully, along with a slew of other updates. The only one left is now the Intel interface. You mentioned before that it wasn't necessary but it's still listed as an important update. Any way to get it to stop alerting me to install it?

Attached is the new CBS.log. Fingers crossed that I'm clean!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
Great!
If you right-click on the update in the listing, you can select 'Hide update' - this will prevent it bothering you until it is itself updated again.

The SFC scan is clear, so you should be good to go.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you so much for your help!! You are awesome :)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP EliteBook 8440p
OS
Windows 7 32 bit
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