Windows update service not working

[Fibo]

Hi,

I hope someone can provide me some help.
I have recently bought an HP DV-7 pre-loaded with 7x64 Home Premium, and since I have started it up, it has not been able to download a single update.
When I start windows update and check for updates, it gives me the error:
Windows Update cannot currently check for updates because the service is not running. You may need to restart your computer.
The service is however running according to services.msc

I have tried many things and searched for answers in many different places, and here are a couple of things I have tried without success:

1.) MS Fixit 50202 (yes, on aggressive and normal)
2.) MS Malicious software removal tool
3.)Micrsosoft update readiness tool wont install --> Installer encountered an error 0xc8000247
4.)sfc/scannow in cmd prmpt, It finds errors, but is unable to fix them
5.) Resetting the update service manually in cmd prmpt and in services.msc
6.)Full Malwarebytes scan in normal and safe modes
7.)Full super-anti-spyware scan in normal and safe modes

Among others

Any help would be much appreciated.

 

[boohbah]

have you checked the settings in update. go to updates then on the left look for change settings, see how updates are set to install!

 

[BugOutMachine]

When was your last successful update? Are you running x86 or x64 btw (I forgot to look)?

Try running this software called Fix WU.

 

[Fibo]

When was your last successful update? Are you running x86 or x64 btw (I forgot to look)?

Try running this software called Fix WU.

Hi,
1.)x 64
2.)Last update must have been a factory install - on the 05/2010 - Updates never worked for me
3.)I have run that application without success

 

[Fibo]

have you checked the settings in update. go to updates then on the left look for change settings, see how updates are set to install!

Hi,

Updates are set to install automatically

 

[karlsnooks]

And your anti-virus program is?

Do you have a program:
C:\windows\servicing\TrustedInstaller.exe

 

[Fibo]

And your anti-virus program is?

Do you have a program:
C:\windows\servicing\TrustedInstaller.exe

Hi, and thanks for replying.

1.) AVG Free (The sysytem came installed with Norton, but I changed it)
2.) Yes, there is such a file

 

[Flavius]

4.)sfc/scannow in cmd prmpt, It finds errors, but is unable to fix them

From your description of problem I think SFC command work,only it unable to fix all errror
If yes it doesn't relate to damaged Windows Modules Installer service (Trusted Installer) otherwise SFC tool does not work at all and it return error "Windows Resource Protection could not start the repair service".

1.Run command prompt and type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

2.Run VistaSysInfoTool http://www.vistax64.com/attachments/tutorials/6023d1219438947-vistaforums-sysinfo-tool-vistaforums-sysinfo.exe,select all in this and make log

log from VistaSysInfoTool and sfdetails.txt attache to post

 

[Fibo]

4.)sfc/scannow in cmd prmpt, It finds errors, but is unable to fix them

From your description of problem I think SFC command work,only it unable to fix all errror
If yes it doesn't relate to damaged Windows Modules Installer service (Trusted Installer) otherwise SFC tool does not work at all and it return error "Windows Resource Protection could not start the repair service".

1.Run command prompt and type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

2.Run VistaSysInfoTool http://www.vistax64.com/attachments...taforums-sysinfo-tool-vistaforums-sysinfo.exe,select all in this and make log

log from VistaSysInfoTool and sfdetails.txt attache to post

Hi, and thanks for replying

I have attached the log from the sysinfo tool, but when I type the string you sent me in cmd prompt it returns the following error :

FINDSTR Cannot open Hugo
FINDSTR Cannot open Fourie\Desktop\sfcdetails.txt

My user name is Pieter Hugo Fourie
It thus does not create the sfcdetails.txt file
I have instead attached a compressed copy of the CBS.log

 

[Flavius]

No errors in SFC report View attachment 90116 and in VistaSysInfo

First try reinstall Windows Update Agent http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x64.exe

if it doesn't work too:

Do you have this key:

View attachment 90117

permissions for this folder should be:

Users,Administrators,SYSTEM:read
TrustedInstaller:full control (all checked)

I'm not sure WindowsUpdateAgent install affect on this key or not,for a precaution I attached this key too:View attachment 90118 -if you don't have this key import it to registry +restart

If this key is OK another possible issue would be in HKLM\Software\Microsoft\Windows NT\CurrentVersion\Svchost...but it will take some time create key appripriate for your system if it will be needed

OS Name: Microsoft Windows 7 Home Premium |C:\Windows|\Device\Harddisk0\Partition2
OS Version: 6.1.7600
System Type: x64-based PC

Out of main point

I have attached the log from the sysinfo tool, but when I type the string you sent me in cmd prompt it returns the following error :

FINDSTR Cannot open Hugo
FINDSTR Cannot open Fourie\Desktop\sfcdetails.txt

My user name is Pieter Hugo Fourie
It thus does not create the sfcdetails.txt file
I have instead attached a compressed copy of the CBS.log

Probably you replaced %userprofile% your truly account name it was neccessary move -%userprofile% or %windir% are special system variables and OS know exactly what does mean and you don't need type your real account name. You probably attempt to insert your real account name in this way

findstr /c:"[SR]" C:\Windows\logs\cbs\cbs.log > C:\Users\Pieter Hugo Fourie\Desktop\sfcdetails.txt

instead

findstr /c:"[SR]" C:\Windows\logs\cbs\cbs.log > "C:\Users\Pieter Hugo Fourie\Desktop\sfcdetails.txt"

If any folder name contain few words like your account name you have to use " " symbol

 

[riala]

Hi, are you still having problems with windows update?

 

[Fibo]

Hi, and thanks for replying,

I have tried to install the windows update agent, but it fails in both normal and safe mode(error code attached)

I am a novice, and not sure what the below means ...

if it doesn't work too:

Do you have this key:

View attachment 90117

permissions for this folder should be:

Users,Administrators,SYSTEM:read
TrustedInstaller:full control (all checked)

I'm not sure WindowsUpdateAgent install affect on this key or not,for a precaution I attached this key too:View attachment 90118 -if you don't have this key import it to registry +restart

If this key is OK another possible issue would be in HKLM\Software\Microsoft\Windows NT\CurrentVersion\Svchost...but it will take some time create key appripriate for your system if it will be needed

... but I did try to add the file you attached to registry, but it fails in both normal and safe modes (error code attached)

Thanks for the lip on how to export the sfcdetails.txt, it worked, and I have also attached it to this post.

Thaks for your help so far ...

 

[Fibo]

Hi, are you still having problems with windows update?

Hi, and thanks for the reply

Unfortunately the original problem still remains.
I have even contacted microsoft support, but they stopped replying after numerous attempts at fixing the problem failed.

 

[Flavius]

Hi, and thanks for replying,
I am a novice, and not sure what the below means ...

a full lectures before you

Registry Editing - Vista Forums

Take Ownership of file - Vista Forums

Folder Permissions - Vista Forums

.. but I did try to add the file you attached to registry, but it fails in both normal and safe modes (error code attached)

That means you have this key which I asked you but because administrators don't have full access to this thus unable to import fix.

In my opinion there is something wrong with this
key HKLM\Software\Microsoft\Windows NT\CurrentVersion\Svchost

but there is many obstacles with permission to import anything to registry,your are completely novice and making operation on this key are extremely dangerous

I could myself edit your registry and you will need only to replace registry files - it is much easier.

Make for me your registry copy - to do that use this soft Acelogix Software - Freeware (run this soft -when you create registry copy find in that files SOFTWARE and SYSTEM - pack both to *.RAR or *.7zip and upload on RapidShare: 1-CLICK Web hosting - Easy Filehosting ,and send me PM with pasted URL address to uploaded files.

 

[Jacee]

Hi Fibo

You said you had Symantec on the computer then changed it to AVG. How did you uninstall Symantec? If you didn't use the 'uninstall tool', there will be bits and pieces remaining. It may be stopping you from getting your updates.

This is the uninstall tool Download Norton Removal Tool 2011.0.0.15 Free - A program that can remove some Norton software from your computer - Softpedia

You may also want to make sure that AVG's LinkScanner is disabled in 'Services".

See if this helps.

 

[Fibo]

Hi Fibo

You said you had Symantec on the computer then changed it to AVG. How did you uninstall Symantec? If you didn't use the 'uninstall tool', there will be bits and pieces remaining. It may be stopping you from getting your updates.

This is the uninstall tool Download Norton Removal Tool 2011.0.0.15 Free - A program that can remove some Norton software from your computer - Softpedia

You may also want to make sure that AVG's LinkScanner is disabled in 'Services".

See if this helps.

Hi, and thanks for your reply,

1.)I have removed norton via the removal tool
2.)There is no AVG Linkscanner service visible in services

 

[Fibo]

Hi, and thanks for replying,
I am a novice, and not sure what the below means ...

a full lectures before you

Registry Editing - Vista Forums

Take Ownership of file - Vista Forums

Folder Permissions - Vista Forums

.. but I did try to add the file you attached to registry, but it fails in both normal and safe modes (error code attached)

That means you have this key which I asked you but because administrators don't have full access to this thus unable to import fix.

In my opinion there is something wrong with this
key HKLM\Software\Microsoft\Windows NT\CurrentVersion\Svchost

but there is many obstacles with permission to import anything to registry,your are completely novice and making operation on this key are extremely dangerous

I could myself edit your registry and you will need only to replace registry files - it is much easier.

Make for me your registry copy - to do that use this soft Acelogix Software - Freeware (run this soft -when you create registry copy find in that files SOFTWARE and SYSTEM - pack both to *.RAR or *.7zip and upload on RapidShare: 1-CLICK Web hosting - Easy Filehosting ,and send me PM with pasted URL address to uploaded files.

PM Sent, Thanks

 

[polarbear]

Had an update issue like most ppl some months a go.. Been great since... Hope you get your issue resolved soon as MSN is one of my main AV Programs... GL A lot of fine folks helping you out... GL

 

[freaky88]

Had an update issue like most ppl some months a go.. Been great since... Hope you get your issue resolved soon as MSN is one of my main AV Programs... GL A lot of fine folks helping you out... GL

msn messenger is your av program??

 

[polarbear]

sorry.. lol.. meant MSE