Windows Update won't update.

[Kaktussoft]

This may have just fixed it, from the techguy forums:

Go into Windows Services, and stop the Windows Update Service (don't disable it, just stop it).

Control Panel (classic View) Admin Tools>computer management>Services.

Once it opens, scroll down to "Windows Update" double click it and hit the stop button in the window that opens, when it stops, click OK and then close the services window.

Now navigate to this location and delete the folder "SoftwareDistribution"

C:\Windows\SoftwareDistribution

Restart the PC and see if WUP works now.

 

[NoelDP]

Did you bother to read the rest of the thread?
The problems are of long standing and NOTHING to do with the softwaredistribution folder.

 

[tom982]

https://dl.dropbox.com/u/89504100/CheckSUR.persist.log

OK, here ya go.

Thanks again for all your help!

Thanks Max, my previous fix managed to clear some of the (w) errors which is good, now to nail the rest of them! It took a few hours to sift through it all, but I've managed to fix all of your registry corruption. Please download this file:

https://dl.dropbox.com/u/16537616/COMPONENTS (Max Power).zip

Save it to your Desktop. Right click on it and click Extract All, then extract the file to your Desktop. You should have one file: COMPONENTS (with no extension).

Now navigate to this folder:

C:\Windows\system32\config

And rename the file COMPONENTS to COMPONENTS.old. If you get an error doing this, please reboot and try again.

Then paste the COMPONENTS file from your Desktop, into this location.

After you have finished doing this, reboot your computer. Then run the SURT again, and upload the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Did you bother to read the rest of the thread?
The problems are of long standing and NOTHING to do with the softwaredistribution folder.

The registry corruption is quite obvious here, and it is clearly not a SoftwareDistribution problem.

Tom

 

[Max Power]

https://dl.dropbox.com/u/89504100/CheckSUR.persist.log

OK, here ya go.

Thanks again for all your help!

Thanks Max, my previous fix managed to clear some of the (w) errors which is good, now to nail the rest of them! It took a few hours to sift through it all, but I've managed to fix all of your registry corruption. Please download this file:

https://dl.dropbox.com/u/16537616/COMPONENTS (Max Power).zip

Save it to your Desktop. Right click on it and click Extract All, then extract the file to your Desktop. You should have one file: COMPONENTS (with no extension).

Now navigate to this folder:

C:\Windows\system32\config

And rename the file COMPONENTS to COMPONENTS.old. If you get an error doing this, please reboot and try again.

Then paste the COMPONENTS file from your Desktop, into this location.

After you have finished doing this, reboot your computer. Then run the SURT again, and upload the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Did you bother to read the rest of the thread?
The problems are of long standing and NOTHING to do with the softwaredistribution folder.

The registry corruption is quite obvious here, and it is clearly not a SoftwareDistribution problem.

Tom

Greetings Tom!

I have a rep that is in town tonight that I have to take to dinner, so it will be tomorrow before I can give this a try. This is pretty awesome that you would spend the time on this. I don't want you o think a day of radio silence is dis-interest. I will be back tomorrow.

 

[tom982]

Hi Max,

I'd never consider a delay to be dis-interest, especially if it was only a day - I completely understand that people have other commitments outside of this forum, like I do

Enjoy your dinner!

Tom

 

[Max Power]

https://www.dropbox.com/s/v0iluv5cw7jajcb/CheckSUR.persist.log

 

[tom982]

Hmm, there should still be 5 errors left, that's strange. I don't know why that store query has come up either.

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
   
   
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

 

[Max Power]

Hmm, there should still be 5 errors left, that's strange. I don't know why that store query has come up either.

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

I get the same Resource Protection could not perform the requested operation" message in the sfc scannow command

 

[tom982]

Okay, not to worry. Do you think you will be able to do this for me? The tutorial explains everything clearly, so it shouldn't be very difficult to follow:

http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Tom

 

[Max Power]

Okay, not to worry. Do you think you will be able to do this for me? The tutorial explains everything clearly, so it shouldn't be very difficult to follow:

http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Tom

Looks like I will have to print this screen to follow the instructions, and I am out of printer ink. I will try sometime this weekend.

 

[XweAponX]

I just posted this in the trhead for Error 8024402F - Try uninstalling dot net 4, both the extended and client profile - For some reason this package has been causing update fail in XP and Win 7. After uninstalling, it will want to reboot - Ya dont have to do it, just get em out, and try WU again after the remocal of the dreaded Dot Net 4

 

[tom982]

Hi Max,

Thanks, that's great.

In the mean time, would you mind uploading this log please:

C:\Windows\Logs\CBS.log

It should tell us a little about what's going on.

Tom

 

[tom982]

I just posted this in the trhead for Error 8024402F - Try uninstalling dot net 4, both the extended and client profile - For some reason this package has been causing update fail in XP and Win 7. After uninstalling, it will want to reboot - Ya dont have to do it, just get em out, and try WU again after the remocal of the dreaded Dot Net 4

Thanks for your help, but it doesn't really apply here I'm afraid. Looking at the CheckSUR log, there is nothing to do with .NET in it:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-01-24 18:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f)    CSI Unable to Query Store Version    0x00000002            

Summary:
Seconds executed: 55
 Found 1 errors
  CSI Unable to Query Store Version Total count: 1
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

There is a problem with the store, which is also what's causing SFC to fail - not something that can be fixed by the removal of any .NET installations.

Also, it is best to reboot after installing any update, whether it asks for it or not. There are plenty of files that will be put as a pending move, to be done over a reboot, and this backlog will just build up if you delay rebooting increasing the likelihood of a clash happening.

Tom

 

[Max Power]

Hi Max,

Thanks, that's great.

In the mean time, would you mind uploading this log please:

C:\Windows\Logs\CBS.log

It should tell us a little about what's going on.

Tom

https://www.dropbox.com/s/fbjykb32zztw4ka/CBS.log

As for the previous set of instructions, do I need a Windows disc? Do I need to change boot order in the BIOS? I feel a little over my head in there.

 

[tom982]

Hi Max,

Thanks for the log, I will review it tomorrow. At a quick glance, you have a lot of errors there!

No need to worry about the other things, that was directed at XweAponX and nothing to worry about!

Tom

 

[Max Power]

Ho Tom!

Did you have a chance to look at that file yet?

 

[Kaktussoft]

From elevated command prompt

icacls  C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

post output

 

[Max Power]

From elevated command prompt

icacls  C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

post output

I don't have an appdata file in the network service folder.

 

[Kaktussoft]

From elevated command prompt

icacls  C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

post output

I don't have an appdata file in the network service folder.

You should have

dir C:\Windows\ServiceProfiles\NetworkService\appdata

Do it from http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

 

[NoelDP]

The ICACLS command should still return a result, even if the folder is hidden.


Please run the following command from an Elevated Command Prompt window(1)

Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)

REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKU\S-1-5-20\Environment
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

Copy the whole output to your response(3)



Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.