Windows UpdateProblem

[mtebaldi]

Hi All,

Well I just formatted and re-imaged my WDC Black Cavier 1tb HDD and all was going good updating security updates. Then for some reason i get and 0x80070005 restarting my system from a security update install. Have tried System Restore & System Repair. Checked services settngs tried to start windows update but gave me same error. I was able to access windows update but it took 3 to 4 minutes and when it did there was a X by the windows update header and it was RED. Could not view update history. Any help on this is appreciated
Attached Images

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

 

[mtebaldi]

Followed instructions Windows Update Posting Instructions. Initiated SURT download this is the error I received. SURT download never completed. attached PNG of error

 

[mtebaldi]

Here is my windows update log file

 

[mtebaldi]

CBS.LOG file attached

 

[NoelDP]

Here's the SFC error data...

	Line 10983: 2015-08-20 11:16:41, Info                  CSI    00000215 [SR] Repairing 6 components
	Line 10984: 2015-08-20 11:16:41, Info                  CSI    00000216 [SR] Beginning Verify and Repair transaction
	Line 10985: 2015-08-20 11:16:41, Info                  CSI    00000217 [SR] Cannot verify component files for Microsoft-Windows-KernelStreaming-Video-Capture-Plug-Ins, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
	Line 10986: 2015-08-20 11:16:41, Info                  CSI    00000218 [SR] Cannot verify component files for Microsoft-Windows-Kernel-CSD, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
	Line 10987: 2015-08-20 11:16:41, Info                  CSI    00000219 [SR] Cannot verify component files for Microsoft-Windows-isoburn, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
	Line 10988: 2015-08-20 11:16:41, Info                  CSI    0000021a [SR] Cannot verify component files for Microsoft-Windows-iTVData, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)

We need the CheckSUR date as well...
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

 

[mtebaldi]

Followed tour instructions to download CheckSUR as you mention in your last reply. This is the error I received while installing on my PC.

 

[NoelDP]

what AV is currently installed - what other AV's have EVER been installed on this machine?

 

[mtebaldi]

By AV I assume you mean Anti Virus it is Norton the only AV I use since I built this PC 5 yrs ago. I never had issues like this until 6 or 8 months ago.

 

[NoelDP]

Aaah! the beloved Norton! -
I hate to tell you this, but the chances are that all your problems are due to Norton!
Having said that - why did you wait 6-8 months to attempt to repair a problem?
This is likely to make what should have been a simple problem something like an iceberg....

I need to see your C:\windows\windowsupdate.log file.

 

[mtebaldi]

I miss spoke the time frame about this problem specifically. It didn't start out to be the windows update problem. The original problem that 6 months the boot-up process stopped at the windows starting screen with the window logo. I saw that the HDD light would shut off at the same time. Telling me that the HDD had stopped. Ran Chkdsk and there were bad sectors that couldn't be fixed. But there were times when boot-up completed and as long as I didn't have to reboot system ran fine. Went on to this forum and may have started a thread concerning the problem was given some test but the test wouldn't run as specified. Short story I reimaged in my HDD in June and all was good until July when I couldn't get or check for updates. So now you know the real story!!!

 

[NoelDP]

Ah!
In that case...
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

Also...
Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[mtebaldi]

Here are the requested files.

 

[mtebaldi]

Hey Noel thanks for responding here are the updates you asked for in the reply above

 

[NoelDP]

Sorry about that - missed the response initially.
I'll get back to you later o the event logs (Farbar indicates a problem with the wuauserv service, but not a cause)

 

[NoelDP]

Unfrotunately the event logs only contained a single item each.
Please try again, following the instructions closely.

 

[mtebaldi]

Noel unfortunately when i select File to save windows logs the is no SAVE action to use. I attached a screen capture of this. But I did get them both save using "Save selected Events" in event viewer. let me know if the information satisfies your requirements. Thank you again for helping me with this issue

 

[NoelDP]

That's better

You ran CHKDSK on 12th August - and it found rather a lot of errors. Please run another one now, and we'll see if it caught all of them (and hopefully this time get the final summary reported)
Post the new Applications event log once complete.