Windows won't fully start

[cedar]

My computer has been crashing lately, usually when playing a video/audio.
Anyway now at startup/restart it goes right into either the Windows Error Recovery screen or the Safe Mode prompt screen and juist keeps looping there.

I have done 2 system restore's and 1 startup recovery that was actually able to finish and it still hasn't helped.
Statup recovery said it couldn't repair this computer automatically.
When I press finish it goes back to safe screen prompt mode.
Safe mode runs fine though.

Can anyone help.
Non-techie here.
thanks in advance.

 

[cedar]

I had to go back into safe mode to finish the system restore.
Once I did and restarted it windows now loaded but the desktop icons took awhile to come in and went out and hung up a bot when opening a program.
It's kinda working but not perfectly.

 

[Megahertz07]

Lets do the basic
- Schedule a check disk. On a CMD window type chkdsk c: /f. It will ask if you want to schedule on next start = yes. Reboot. Pay attention on the results, specially bad clusters and bad blocks.
- Do a System File Check. On a CMD window type sfc /scannow

 

[cedar]

Thanks for replying Megahertz07.
It's back ti crashing again, just now it's after windows loads.
Tried doing the command prompt chkdsk in safe mode w command promot but there's no restart button there.
When I shut off manually then turn on it goes back to the windows error recovery screen.


So I don't know what to do.

 

[cedar]

Found the cmd for restart.
Still didn"t let it do the chkdsk.
Took me back to windows error recovery page.


Wait just allowed me to do chkdsk and guess nwhat?
0 files on bad sectors,
Only problem is now it even crashing on safe mode.
It hangs loading windows files.
Then when it restarts it wants to do the chkdsk again.
So it's now part of the loop.
Sighhhhh!

 

[Megahertz07]

Were you able to do the SFC?
Do you have a Win 7 installation disk (same bit version)?

 

[cedar]

No it is hanging/crashing while loading windows files on safe mode w cmd now.
I have no disc.

 

[Megahertz07]

Here is a Win 7 HP 64 link (will expire in 18 hours). Download it NOW.
https://software-download.microsoft.com/pr/Win7_HomePrem_SP1_English_COEM_x64.iso?t=ffae3572-a110-413e-b586-9e0c0bbc61a6&e=1532527545&h=95fe32a0c0a30b4d114f30db5a697327
I'll teach you later how to make it Pro.

 

[cedar]

OK. Got it.
Am I going to have to do a complete re-install of windows or am I going to do a partial repair?

BTW I've never even installed an OS one time in my life. LOL


and thnx again!!!

 

[Megahertz07]

Do you have your data backed up?
Do you have an external disk to save your data?
Lets try to fix your installation. If it fails, we will do a Factory Recover.

 

[cedar]

No don't have anything backed up.
I have an external hard drive but how can I access the files on the always crashing computer?

 

[cedar]

After letting it sit overnight I was able to start without crashing and run the sfc scan.
Scan didn't find any integrity violations.

 

[Megahertz07]

Lets do a backup
Boot from the Win 7 installation disk
Go to repair my computer
Once it finds windows it will highlight it. Click on it to un highlight it. Hit next.
It will show a menu. Choose last = CMD
Insert the external HDD

On the CMD window it will show you on X: drive (ramdrive). We need to find the letters of the drives (laptop and external).
type
dir C: (It will probably show your laptop HDD)
dir D: (It will probably show your laptop ODD)
dir E: - continue with f, g, h ...till you find the external drive

Lets assume it's laptop drive is C: and external is G:
dir C:\users (it will list all users. Find out what is the one assigned to you)
Now the backup
G:
Md Backup
Robocopy C:\users\Name G:\Backup /s

Name = your user name
It will copy everything from users\Name to the external disk.

 

[cedar]

Thanks for replying Megahertz07.


First off I have a desktop not a laptop.
Second I don't have an installation disk, I have an .iso file you had me download yesterday which I have no clue what to do with.
It's on a different computer.
Never done a recovery or installation from a disk before so I need everything spelled out explicitly so I can just follow instructions.


Thanks!


(my external hd is a WD Passport(usb)

 

[Megahertz07]

Burn the iso into a dvd to make a boot able installation disk.

 

[cedar]

Okay my computer finally crashed again after running for 2 hours but I burned the disk on another computer using windows 10.
Hope that doesn't matter.


So do I just back up everything on the c directory and that's it?
Just personal files or os files too?


thanks!

 

[cedar]

Oh and how do I boot from the disk?
Any special tricks?

 

[Megahertz07]

Put the disk on the ODD and start the computer.
See if it boot from the DVD. If it doesn't, restart, enter BIOS and change boot order to the ODD.
Restart.

 

[cedar]

I'm in.
Just trying to figure out which drives to back up.

 

[cedar]

Funny the computer showed a "c" and an "e" drive with the external hd showing up as drive h.
But the cmd only finds directories "d" and "i"(the ex hd).
Must be a partition with both c and e showing up under d.


Anyway I'm backing up now.