Windows won't load and system repair disc won't run

[Brayton]

I have put the d drive at the top of the list in the boot set up, but the system repair disc doesn't show up and I just get a blank screen. When I open safe mode, some windows files load up and the safe mode screen opens but not with a way to start up windows. Safe mode with networking or command prompt doesn't work either. Is it more than likely the hard drive?

 

[Kaktussoft]

I have put the d drive at the top of the list in the boot set up, but the system repair disc doesn't show up and I just get a blank screen. When I open safe mode, some windows files load up and the safe mode screen opens but not with a way to start up windows. Safe mode with networking or command prompt doesn't work either. Is it more than likely the hard drive?

Put DVD/CD on top of BOOT (boot device order) in BIOS. If you do that and start from DVD it gives you a blank screen? With or without cursor? Is cursor blinking?
If you remove the DVD (still same bot order) and restart computer it boots from harddisk?

 

[Kaktussoft]

So safe mode boots... sort of. What is the last message you see? Does it crash or freeze at the end?

 

[Brayton]

I have put the cd drive at the top of the boot list. When I start the computer with the system repair disc in the cd drive it loads up a bunch of windows files and then I end up at a blank screen with a cursor that is not blinking. The system repair disc does not open.

 

[Brayton]

Safe mode screen opens and stays open but there is no way to access anything. It just says safe mode in the four corners of the screen.

 

[Kaktussoft]

I have put the cd drive at the top of the boot list. When I start the computer with the system repair disc in the cd drive it loads up a bunch of windows files and then I end up at a blank screen with a cursor that is not blinking. The system repair disc does not open.

So repair disk is working!! It loads a lot of windows files.... and then .... it ends in blank screen

 

[Brayton]

That is correct.

 

[Kaktussoft]

Safe mode screen opens and stays open but there is no way to access anything. It just says safe mode in the four corners of the screen.

When booting in "safe mode" you see a lot of drivers on your screen scrolling. Last one is classpnp.sys ad far as I know(?) Then you have to wait and you can logon (maybe automatic in your case). Then you see your desktop and a help screen explanining this is safe mode. If you close that window you see your desktop with very big icons. In all corners is text "safe mode". Is that what happens?

If so... safe mode works!

 

[Brayton]

No, I never see my desktop and a help screen or big icons. That is the problem. I just get a screen with safe mode in the corners.

 

[Kaktussoft]

No, I never see my desktop and a help screen or big icons. That is the problem. I just get a screen with safe mode in the corners.

Do you have a mouse pointer and does mousepointer move? Press WINFLAG+E or CTRL+ESC or CTRL+ALT+DEL
Does work?

 

[Brayton]

It also says in the top middle of the screen Microsoft (R) Windows (R) (Build7600)

 

[Brayton]

The mouse pointer does move. I pressed CTRL+ESC and nothing happens. Pressed CTRL+ALT+DEL and nothing happens.

 

[Kaktussoft]

The mouse pointer does move. I pressed CTRL+ESC and nothing happens. Pressed CTRL+ALT+DEL and nothing happens.

Icons on bottom on screen? Or screen totally empty (only background and safe mode in corners)?

 

[Kaktussoft]

Why are you trying to recover btw? What happens if you boot normally?

 

[Brayton]

No icons just Safe mode in the corners. An error message has come up on a Toshiba Recovery window. It says Error F-3FF00-0006 "Failed to get the ID of the specified partition. Press ok to turn off your computer." I am trying to run a system repair or other suggestions offered in the forums because windows will not start when I try to start my computer normally. I get to a blank screen after it goes through a few steps. This just happened yesterday. Computer had been working fine.

 

[Kaktussoft]

because windows will not start when I try to start my computer normally. I get to a blank screen after it goes through a few steps=> after what step ?

 

[Brayton]

When I turn on the computer I get the Toshiba logo screen, the it asks for my password which I enter, then it goes to a starting windows screen and then nothing happens from there. It just stays there.

 

[Kaktussoft]

When I turn on the computer I get the Toshiba logo screen, the it asks for my password which I enter, then it goes to a starting windows screen and then nothing happens from there. It just stays there.

You told me before .. it ends in blank screen?! Do you mean that by saying "nothing happens from there"?

 

[Brayton]

Yes

 

[Brayton]

Based on what I've told you so far, don't you think the hard drive is bad.