winows 7 crash while idle

[pursuant]

I have a new Dell pc with Windows 7. I have already had to reinstall windows because of conflicts but even before I did that my pc would crash, but it only crashed when I wasn't using it. If I was away from it for 20-30 minutes I would come back and find it had rebooted and there was an event log.
I have looked at some of the events and they have to do with PrintService and something called wininit and one Critical Kernel Power event plus a number of other assorted errors.
I have installed a printer and have installed a wifi network on it plus installed a new dvd\cd rom drive.
Any suggestions for solving this issue?

Thanks

 

[Lordbob75]

Welcome to the Forums pursuant.

Can you go to C:/Windows/Minidump and see if there are any dumps in there? If so, copy them somewhere, zip them up, and attach them here please.

~Lordbob

 

[pursuant]

mini dumps

thanks for the help, here they are at least the last 3. There are 11

 

[zigzag3143]

I have a new Dell pc with Windows 7. I have already had to reinstall windows because of conflicts but even before I did that my pc would crash, but it only crashed when I wasn't using it. If I was away from it for 20-30 minutes I would come back and find it had rebooted and there was an event log.
I have looked at some of the events and they have to do with PrintService and something called wininit and one Critical Kernel Power event plus a number of other assorted errors.
I have installed a printer and have installed a wifi network on it plus installed a new dvd\cd rom drive.
Any suggestions for solving this issue?

Thanks

Hi and welcome

First we really neen the dmp file created in the crash. use these to find it and upload it. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

thanks

Ken J+

 

[Lordbob75]

I cannot load them for whatever reason...

~Lordbob

 

[ickymay]

thanks for the help, here they are at least the last 3. There are 11

all three dumps are the same with

011510-11060-01.dmp 15/01/2010 06:00:24 DRIVER_POWER_STATE_FAILURE 0x0000009f 0x00000003 0x85967908 0x82b27ae0 0x85260498 ntkrnlpa.exe ntkrnlpa.exe+dcd10 32-bit D:\downloads\mini\011510-11060-01.dmp

do you have an HP Pavilion Webcam ?

this is likely to be a driver crash have you visited the dell website and got all updates ?

these drivers are old

AFS.sys 0x83617000 0x83623e80 0x0000ce80 0x3e9ed4eb 17/04/2003 16:23:07
PxHelp20.sys 0x8887e000 0x88886b80 0x00008b80 0x45c3abed 02/02/2007 21:23:57

and need updating

 

[pursuant]

new crash dump files

Thanks
I just had another crash, a few minutes ago. How do I find the drivers that need updating at the Dell site. What kind are they is there some way i can identify them ?
i don't have a a web cam hooked up.

Appreciate the advice

 

[ickymay]

Thanks
I just had another crash, a few minutes ago. How do I find the drivers that need updating at the Dell site. What kind are they is there some way i can identify them ?
i don't have a a web cam hooked up.

Appreciate the advice

google is your friend

just stay away from anywhere that suggest you download anything like a driver helper bla bla

from a quick search i found

• PxHelp20.sys Made by sonic. Used by numerous apps as a cd/dvd burning API such as winamp or DIVx ?
  AFS.sys possibly onboard NIC (Atheros) a thread here

 

[zigzag3143]

Thanks
I just had another crash, a few minutes ago. How do I find the drivers that need updating at the Dell site. What kind are they is there some way i can identify them ?
i don't have a a web cam hooked up.

Appreciate the advice

This last dmp was almost useless. Sorry

 

[pursuant]

Thanks for checking, I appreciate it. I had a chat with Dell about this issue and did a hardware check on it and it came up with an error, as a consequence they are replacing the hard drive. I don't know if this is overkill or not. I have had them replace the memory and the dvd drive so far on this 3 week old machine,maybe I got a lemon?