yahoo messenger crash

[seedmaster]

yahoo messenger crashes when I try to enter a chat room

windows 7 64bit

here is the error report

Problem signature:
Problem Event Name: APPCRASH
Application Name: YAHOOM~1.EXE
Application Version: 10.0.0.1270
Application Timestamp: 4c053ffe
Fault Module Name: yacscom.dll
Fault Module Version: 1.0.0.50
Fault Module Timestamp: 4c0540b8
Exception Code: c0000005
Exception Offset: 0000b2c1
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[zigzag3143]

yahoo messenger crashes when I try to enter a chat room

windows 7 64bit

here is the error report

Problem signature:
Problem Event Name: APPCRASH
Application Name: YAHOOM~1.EXE
Application Version: 10.0.0.1270
Application Timestamp: 4c053ffe
Fault Module Name: yacscom.dll
Fault Module Version: 1.0.0.50
Fault Module Timestamp: 4c0540b8
Exception Code: c0000005
Exception Offset: 0000b2c1
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

From the bug check I would say its memory. we need the actual DMP file to tell for sure

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

To test your memory

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Let us know if you need help

Ken