Zebra/UPS Thermal 2844 Printing issue

[PC2015]

I have been using our Zebra/UPS Thermal 2844 to printer labels via Dazzle Professional, UPS Ship Manager, and several other programs. All have printed labels correctly. Recently I have tried using ShipStation and all my labels print with a 1 inch blank gap above the printed area. There are no settings within ShipStation to adjust print margins or anything(they only have a label size option of 4X6), and I cannot seem to find any options in the "Printing Preferences" for my Zebra driver that are set to have a 1 inch gap at the top.

I should note I am using 4X8 printing labels and have both the UPS and Zebra drivers installed.

I can tell that in Dazzle & UPS Ship Manager it has manual options for print margins that are causing labels to print correctly, I'm sure if I disabled those my labels would then print incorrectly.

If anyone could help out it would be greatly appreciated.

 

[rvcjew]

That sounds like a program issue and not a driver issue, you will most likely have to contact shipstation to have them update their application. I did find this which means they may only support 4x6 labels and they expect your using that size label for printing as well for the margins.