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Windows 7: Help (.hlp) Files - Cannot Open in Windows Fix

22 Oct 2014   #10
aqcedward

Windows 7 Professional x64
 
 

Thanks Brink for the response :)

i might have overlooked the installer though, I just downloaded this one Windows6.1-KB917607-x64.msu since this is the available installer for windows 7 from MS site but this message was prompted:

"Update for Windows (KB917607) is already installed on this computer."

Its weird since i still can't open my .hlp file, still encountering this error "Cannot display this help file. Try opening the help file again, and if you still get this message, copy the help file to a different drive, and try again."


My System SpecsSystem Spec
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22 Oct 2014   #11
Brink

64-bit Windows 10 Pro
 
 

If you haven't already, see if you may be able to open the help file with it on your desktop.
My System SpecsSystem Spec
22 Oct 2014   #12
aqcedward

Windows 7 Professional x64
 
 

I've attached the actual message prompt that i am encountering when trying to open the .hlp file


Attached Images
Help (.hlp) Files - Cannot Open in Windows Fix-hlp.jpg 
My System SpecsSystem Spec
23 Oct 2014   #13
Brink

64-bit Windows 10 Pro
 
 

Did you already try right click, "Copy", and "Paste" the .hlp file to another location (ex: C:\Users\Public folders) to see if you could open it from there to see if it may be some sort of permissions issue?
My System SpecsSystem Spec
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23 Oct 2014   #14
aqcedward

Windows 7 Professional x64
 
 

yes i already did the copy and paste to other public folder but result happened...
My System SpecsSystem Spec
23 Oct 2014   #15
Brink

64-bit Windows 10 Pro
 
 

If you like, Zip the file, and upload it here. I'll be happy to take a look at it to see if it does the same for me, and if I can come up with a solution.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
23 Oct 2014   #16
aqcedward

Windows 7 Professional x64
 
 

Thanks brink! I have attached the file...


Attached Files
File Type: zip PeopleCode Help.zip (791.4 KB, 149 views)
My System SpecsSystem Spec
23 Oct 2014   #17
Brink

64-bit Windows 10 Pro
 
 

I just tested it in 64-bit Windows 8.1, and it works just fine after installing the KB917607-x64.msu update.

You might see if uninstalling and reinstalling the update for your 64-bit Windows 7 may help. In addition, check to make sure that the .hlp file is unblocked.
My System SpecsSystem Spec
23 Oct 2014   #18
aqcedward

Windows 7 Professional x64
 
 

I followed your instruction about unblocking the file.. and it WORKED!!!! YOU ARE AWESOME BRINK! Thank you so much :)
My System SpecsSystem Spec
23 Oct 2014   #19
Brink

64-bit Windows 10 Pro
 
 

Great news.
My System SpecsSystem Spec
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 Help (.hlp) Files - Cannot Open in Windows Fix




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