Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help (.hlp) Files - Cannot Open in Windows Fix

22 Oct 2014   #10
aqcedward

Windows 7 Professional x64
 
 

Thanks Brink for the response

i might have overlooked the installer though, I just downloaded this one Windows6.1-KB917607-x64.msu since this is the available installer for windows 7 from MS site but this message was prompted:

"Update for Windows (KB917607) is already installed on this computer."

Its weird since i still can't open my .hlp file, still encountering this error "Cannot display this help file. Try opening the help file again, and if you still get this message, copy the help file to a different drive, and try again."


My System SpecsSystem Spec
.
22 Oct 2014   #11
Brink

64-bit Windows 10 Pro
 
 

If you haven't already, see if you may be able to open the help file with it on your desktop.
My System SpecsSystem Spec
22 Oct 2014   #12
aqcedward

Windows 7 Professional x64
 
 

I've attached the actual message prompt that i am encountering when trying to open the .hlp file


Attached Images
Help (.hlp) Files - Cannot Open in Windows Fix-hlp.jpg 
My System SpecsSystem Spec
23 Oct 2014   #13
Brink

64-bit Windows 10 Pro
 
 

Did you already try right click, "Copy", and "Paste" the .hlp file to another location (ex: C:\Users\Public folders) to see if you could open it from there to see if it may be some sort of permissions issue?
My System SpecsSystem Spec
.

23 Oct 2014   #14
aqcedward

Windows 7 Professional x64
 
 

yes i already did the copy and paste to other public folder but result happened...
My System SpecsSystem Spec
23 Oct 2014   #15
Brink

64-bit Windows 10 Pro
 
 

If you like, Zip the file, and upload it here. I'll be happy to take a look at it to see if it does the same for me, and if I can come up with a solution.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
23 Oct 2014   #16
aqcedward

Windows 7 Professional x64
 
 

Thanks brink! I have attached the file...


Attached Files
File Type: zip PeopleCode Help.zip (791.4 KB, 145 views)
My System SpecsSystem Spec
23 Oct 2014   #17
Brink

64-bit Windows 10 Pro
 
 

I just tested it in 64-bit Windows 8.1, and it works just fine after installing the KB917607-x64.msu update.

You might see if uninstalling and reinstalling the update for your 64-bit Windows 7 may help. In addition, check to make sure that the .hlp file is unblocked.
My System SpecsSystem Spec
23 Oct 2014   #18
aqcedward

Windows 7 Professional x64
 
 

I followed your instruction about unblocking the file.. and it WORKED!!!! YOU ARE AWESOME BRINK! Thank you so much
My System SpecsSystem Spec
23 Oct 2014   #19
Brink

64-bit Windows 10 Pro
 
 

Great news.
My System SpecsSystem Spec
Reply

 Help (.hlp) Files - Cannot Open in Windows Fix




Thread Tools




Similar help and support threads
Thread Forum
Windows keep asking me with what to open certain files.
On every Foobar2000 associated file,windows keep asking me with what to open the file. 1.The files are associated 2.I enable the "Always use the selected program to open this file" 3.I even enabled the "Register supported file formats on startup" from the foobar settings 4.UAC is disabled ...
General Discussion
Windows can't open EXE files
Hi there, So I'm trying to fix up my brothers laptop, but this thing is a real doozy of a mess. Not sure how this happened, but somehow, the OS is no longer able to open any kind of executable other than firefox, and internet explorer. Anything else, including chrome, is on a no fly list. I...
Software
Windows 7 cannot open .zip files
I've been running into this problem for a few months now (I've had Windows 7 longer than that) and recently Windows 7 will not open .zip files if I was to download them from BaseCamp. I used to be able to, but not in a few months. I've already take the steps of downloading WinZip and 7-Zip...
General Discussion
.exe files will not open in Windows 7 64 bit
I am currently running Windows 7 64 bit. I can only open certain files such as Internet Explorer 64 bit, but not the 32 bit version. All other borwsers, game applications and programs, besides Ventrilo, which is also in the C:Program Files Folder do not open. I can also get Regedit to work, which...
General Discussion
How to open Windows cbs.log files ?
After running scannow in boot/cmd mode...I received an error message saying some files were repaired...they are listed in cbs.logs When I try to open cbs.logs...I get the error reported in attached jpg. How or what do I change in permissions to allow me to open the file...I have...
Performance & Maintenance
Can't Open Certain .EXE Files In Windows 7
I seem to be having a problem where I can't seem to open certain .exe files that I've downloaded. For e.g. Samsung Kies, SPSS Statistics. InstallShield Wizard will just hang and not do anything. I tried doing Right-Clicking and "Run as Administrator" but it doesn't do anything. I have tried...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:13.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App