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Windows 7: Troubleshooting


How to Open and Use "Troubleshooting" in Windows 7
Published by Brink
12 Nov 2008
Published by

How to Open and Use "Troubleshooting" in Windows 7

information   Information
This will show you how to open Troubleshooting in Windows 7 to help troubleshoot common problems with Programs, Devices, Network, Printing, Display, Sound, Performance, and Windows.
Note   Note
Each category will open up a separate troubleshooting wizard that will automatically diagnose and report any problems it finds, then will list any available options to help resolve the problem. Sometimes it can automatically fix the problem for you as well.

Here's How:
1. Open the Control Panel (icons view).

2. Click on the Troubleshooting icon.

3. If this is the first time you open Troubleshooting, then you may need to click on Yes to keep the content updated. (see screenshot below)
NOTE: If you do not see this screen, then you already have the settings set to include Windows Online Troubleshooting Service.


A) Click on a category link to start the troubleshooting wizard for that category. (see screenshot above)
4. To "View All" "Troubleshoot Computer Problems" Categories
NOTE: This will list every troubleshooting guide with a detailed description of each one.
A) Click on the View all link at the upper right corner in the left blue pane. (see screenshot below)
B) Double click on a category name to start the troubleshooting wizard for that category. (see screenshot above)
5. When done, close the Control Panel window.
That's it,

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13 Nov 2008   #1
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate

Hello Brink....:)

When I first opened "Troubleshooting" I didn't have an option as in number 3 above; here's what I had. It just makes me wonder.

...Troubleshooting-troubleshooting_w7-1.jpg ..Troubleshooting-troubleshooting_w7-2.jpg

Thank you for the reply!

Later Ted

My System SpecsSystem Spec
13 Nov 2008   #2

64-bit Windows 10 Pro

Hi Ted,

See newly added NOTE under step 3.
This is normal for your settings.

My System SpecsSystem Spec
13 Nov 2008   #3
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate


That must be how it installed this time; because I didn't change them!...

Later :) Ted
My System SpecsSystem Spec

09 Dec 2011   #4

windows 7 home premium 64bit

Great tutorial. Again, this forum is a gift.:)
My System SpecsSystem Spec
09 Dec 2011   #5

64-bit Windows 10 Pro

Thank you Barbarossa. :)
My System SpecsSystem Spec
25 Oct 2014   #6

win 7 pro x64

I would like to create a desktop shortcut that will immediately get me to the screen in step 4. How do I do that?
My System SpecsSystem Spec
25 Oct 2014   #7

64-bit Windows 10 Pro

Hello apb,

Not sure, but the shortcut below will get you one click away from it if you like for now. :)

Troubleshooting Shortcut - Create
My System SpecsSystem Spec
25 Oct 2014   #8

win 7 pro x64

Thanks, but I can do that more easily simply by right clicking on 'troubleshooting' in control panel and selecting 'create shortcut.'

It turns out the diagnostic tools are located in C:\Windows\diagnostics, with each tool in its own subdirectory. To prepare a list of 'view all', explorer needs to run stuff to look at xml files, check for new versions in the internet, find all the packages in subdirs, and finally display a list. The question then becomes, how do I get explorer to run all that stuff other than by clicking "view all"?
My System SpecsSystem Spec
25 Oct 2014   #9

win 7 pro x64

Folks may find the following page instructive relative to invoking control panel items from the command line:

Executing Control Panel Items (Windows)
My System SpecsSystem Spec

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