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Windows 7: windows update fails

08 Jan 2011   #11
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by bobmane View Post
usually info on Microsoft site ends up being useless or really hard to understand. as it is in this case.

at Windows Update error 80072efd

they tell you to add an exception but the instructions are wrong and there is no way to "add"

in Control Panel\All Control Panel Items\Windows Firewall\Allowed Programs


and at

You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

they talk about a network issue which is a bit far fetched


im sure this is a bug or virus and nothing to do with connection
Have a look at this post in this tutorial on how to add to windows firewall,

https://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?


My System SpecsSystem Spec
.
08 Jan 2011   #12
bobmane

MS Windows 7 Ultimate 64-bit
 
 

Thanks for the info Mike, I did just request it be moved.
My System SpecsSystem Spec
08 Jan 2011   #13
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Sounds good. Once it is moved I will leave a message with link for Niemiro.
Probably something he can help you fix.

Mike
My System SpecsSystem Spec
.

08 Jan 2011   #14
bobmane

MS Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by derekimo View Post

Have a look at this post in this tutorial on how to add to windows firewall,

https://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?
avast caught this

00883500.exe
and this
jgayudklajb.exe

which was right after this problem started (and the problem was preceeded by a fake anti virus program suddenly running (acting as if it was scaaning. the the program was called "free antivirus"

now all scans report nothing found
My System SpecsSystem Spec
08 Jan 2011   #15
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

May have messed with registry for Win Update.

Try a System Restore to a day or so before the fake AV running. It might just put things back in order.

Easy to try.
Mike

System Restore
NOTE: Be sure to temporarily disable your antivirus program first to prevent it from possibly preventing you from doing a system restore.

Never noticed the note before.
My System SpecsSystem Spec
08 Jan 2011   #16
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by bobmane View Post
Quote   Quote: Originally Posted by derekimo View Post

Have a look at this post in this tutorial on how to add to windows firewall,

https://www.sevenforums.com/124868-post4.html

As for a virus, have you done any scans to make sure?
avast caught this

00883500.exe
and this
jgayudklajb.exe

which was right after this problem started (and the problem was preceeded by a fake anti virus program suddenly running (acting as if it was scaaning. the the program was called "free antivirus"

now all scans report nothing found
Fake anti virus, you should do a full scan with malwarebytes.

Malwarebytes
My System SpecsSystem Spec
08 Jan 2011   #17
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Malwarebytes is a good idea. Download the free. Install then update it then run full scan to be sure.

Leave it on the computer for future use. It is on demand so you run it when you want or need to.
I run it every 7-14 days as a just in case.
Never found anything that Avast missed but..... you never know.

If clean then try a System Restore.

Then we leave it to Niemiro if Sys Restore doesn't fix it.
Mike
My System SpecsSystem Spec
08 Jan 2011   #18
niemiro

Vista Home Premium x86 SP2
 
 

Hello!

Try System Restore first. After that, we can dig deeper. Network related issues are always difficult to solve, as they don't really have an exact set of solutions, but I will do my best. Our other thing to go on is malware. Please also run MBAM as described above, and post the log here.

Thanks!

Richard
My System SpecsSystem Spec
08 Jan 2011   #19
bobmane

MS Windows 7 Ultimate 64-bit
 
 

sys restore failed at 2 different restore points - see attached


Attached Images
windows update fails-sys.jpg 
My System SpecsSystem Spec
08 Jan 2011   #20
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You are infected Let's see if Eset can get to this malware....
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

In case it can't run, do this to restor MS's Hosts file....
Download the HostsXpert 4.3 - Hosts File Manager.
  • Unzip HostsXpert 4.3 - Hosts File Manager to a convenient folder such as C:\HostsXpert
  • Click HostsXpert.exe to Run HostsXpert 4.3 - Hosts File Manager from its new home
  • Click "Make Hosts Writable?" in the upper right corner (If available).
  • Click Restore Microsoft's Hosts file and then click OK.
  • Click the X to exit the program.
  • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

Now try Eset again.
My System SpecsSystem Spec
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