Windows 7: Windows won't update (KB2862152) after system restore.

Nakitu · 23 Nov 2013

This started about two weeks ago when I noticed my computer was occasionally shutting down for no apparent reason. I suspected that it was faulty Nvidia drivers because I've had problems with them before. I restored the system to before the problems occurred and then Windows just kept failing to start up. I eventually figured out that the restore messed with the Nvidia drivers (plus an unrelated minor driver to add to the confusion) and that prevented Windows from starting up normally. After a clean reinstall of Nvidia software didn't fix the problem, I noticed that Windows wouldn't update ('Failure configuring windows update') so I set out to eliminate that problem. I ran SURT and an sfc scan which only made the problem worse by making Windows inconsistently genuine

I'm not in much of a hurry, since I can just start it up without the Nvidia drivers but I'd like to be able to play my games again, so if someone can help me get my updates working and fix the ungenuine problem (it's genuine when I start it up but it will randomly become ungenuine) I can get some solid ground to fix the Nvidia drivers and post in the driver forums if I have to.

Nakitu · 23 Nov 2013

I'm trying to upload the CBS.zip file but I'm getting internal server errors, so bear with me if you need it.

Nakitu · 23 Nov 2013

Turned out that the file was too large. I omitted the oldest .cab from the .zip file but I still have it if it's needed.

NoelDP · 23 Nov 2013

SFC and CheckSUR scans are clear - but the background errors in the CBS.log files make interesting reading.

They areall related/similar to this one...

2013-11-23 13:09:02, Info CSI 0000000b@2013/11/23:13:09:02.620 [161]"SPP Installer: ProcessInstallOrUninstall (amd64_Microsoft-Windows-Network-Security_31bf3856ad364e35_6.1.7601.18283_neutral_48f826ae) completed with hr=0xc0000022"

The 0xc0000022code is usually caused by permissions problems, or a failing hard drive.

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

Look in the Event Viewer > Windows Logs > Application
for details of the CHKDSK results - filter on events from the source Wininit

Nakitu · 23 Nov 2013

Currently at stage 4 of CHKDSK (sent from my phone).

Nakitu · 23 Nov 2013

It has done some sort of a cleanup, but no serious issues it seems:

Code:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  350720 file records processed.                                          File verification completed.
  1729 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  427240 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  350720 file SDs/SIDs processed.                                         Cleaning up 3908 unused index entries from index $SII of file 0x9.
Cleaning up 3908 unused index entries from index $SDH of file 0x9.
Cleaning up 3908 unused security descriptors.
Security descriptor verification completed.
  38261 data files processed.                                            CHKDSK is verifying Usn Journal...
  34836056 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  350704 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  25969197 free clusters processed.                                         Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 312466431 KB total disk space.
 207964920 KB in 304355 files.
    160356 KB in 38262 indexes.
         0 KB in bad sectors.
    464363 KB in use by the system.
     65536 KB occupied by the log file.
 103876792 KB available on disk.

      4096 bytes in each allocation unit.
  78116607 total allocation units on disk.
  25969198 allocation units available on disk.

Internal Info:
00 5a 05 00 64 3a 05 00 b6 63 09 00 00 00 00 00  .Z..d:...c......
04 97 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

I'll see if it has fixed the problem after this is posted.

Nakitu · 23 Nov 2013

Nope, still won't update.

NoelDP · 23 Nov 2013

Still the same error code??

The drive itself seems to be healthy enough - 0 bad sectors.

See if this helps...

Open Windows Explorer (Computer)
Navigate to the C:\Windows folder
Find the System32 sub-folder and right-click on it
select Properties

Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
Click on Apply.

Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

Wait for it to finish - it could take a couple of minutes.

OK out, and exit Windows Explorer.

Reboot twice

try Windows Update, then post the C:\Windows\windowsupdate.log

Nakitu · 24 Nov 2013

Same error code (C0000022). Before it shuts down it stops at 30%, reboots, stops at 67%, gives the failure message, reboots and finally gives the message again.

I have a very long windowsupdate.log attached and thank you for the help so far.

NoelDP · 25 Nov 2013

OK - this may give us a little more information....

Please follow this tutorial and post an MGADiag report - then we may be able to see what the problem is.

https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.