Error 80246002 when clicking 'chek for updates'

4wd · Aug 28, 2014

Setting to automatic and updates are installing fine, but manual results in 80246002 (see attachment), problem here started yesterday (and tested it on a 100% fresh w7 install, same result. Any troubleshooting I tried failed. W8 no problems). Anyone else here with the same problem?

A quick google gave many results, something is going on.

Re: Windows Update Error - Norton Community

Error _80246002 preventing getting updates for Security - Microsoft Community

Gary · Aug 28, 2014

I am getting this same error after installing an update last night. I guess this is OK then?

Gary · Aug 28, 2014

So I removed it then restarted and then re installed the update KB 29936591, restarted again and now everything works in WU

Seffrid · Aug 28, 2014

A lot of people are reporting this problem on the MS Community Forums.

Windows - Microsoft Community

Gary · Aug 28, 2014

There certainly is. As posted my machine seems to be OK now.

Gary · Aug 28, 2014

I think what you have to do is to make sure that Windows Module in services is set to manual and that Automatic Updates are turned off. I set mine to notify and download but do not install. As I said it seems to be OK now as I can get to WU.

4wd · Aug 28, 2014

I set mine to notify and download but do not install

Yes, that works, it's clicking 'check' that fails.

Also removed KB 29936591, among trying many other things, still getting the error.
What I find quite interesting is this

and tested it on a 100% fresh w7 install

and it produces the error there as well. For 'fun', restored an image from many weeks ago and... refuses to do any manual update. I'd tend to think the error is on MS server side or something thereabout.

Probably, MS too engulfed in their w8 Disneyworld (tile-store-world) that they don't have resources or (wo)manpower to maintain windows7 properly, or it's intended, to scare people over to 8 lol+++

Gary · Aug 28, 2014

- https://technet.microsoft.com/library/security/ms14-045
- Reason for Revision: V3.0 (August 27, 2014): Bulletin rereleased
to announce the replacement of the 2982791 update with the 2993651
update for all supported releases of Microsoft Windows. See the
Update FAQ for details.
- Originally posted: August 12, 2014
- Updated: August 27, 2014
- Bulletin Severity Rating: Important
- Version: 3.0

From an Email I got from MS. Oh and clicking Check works for me.

4wd · Aug 28, 2014

^^^ no 2982791 here, and 'check' fails with or without 2993651.

A lot of people are reporting this problem on the MS Community Forums.
Windows - Microsoft Community

Indeed, quickly filling up with posts. Seems one can safely assume there is no user or pc error involved. FTM setting update to 'Check for updates and let me choose', and wait for MS to come up with a fix for the manual check error.

jonnyhillow · Aug 28, 2014

Here is something on it:

update for windows update doesn't work - Microsoft OS Forum - Software & Operating Systems - Dell Community

4wd · Aug 28, 2014

jonnyhillow said:
Here is something on it:

update for windows update doesn't work - Microsoft OS Forum - Software & Operating Systems - Dell Community

This is an older and probably outdated\different\not related occurence. For 'fun' tried that yesterday on an installation, did not fix anything here.

And, as posted above, I see the same 80246002 error on even a w7 fresh install, and on a 8 weeks old restored image.

jonnyhillow · Aug 28, 2014

My apologies then.

4wd · Aug 28, 2014

^^^

no need for apologies, any tip, hint or info could be useful.

ehasanov · Aug 28, 2014

Hi
Same problem here on two PC. Tried to uninstall update 2982791. Same fault. Tried with windows update troubleshooter. Same fault. sfc verification found no fault.
Edin

Gary · Aug 28, 2014

4wd said:
^^^ no 2982791 here, and 'check' fails with or without 2993651.

A lot of people are reporting this problem on the MS Community Forums.
Windows - Microsoft Community

Click to expand...

Indeed, quickly filling up with posts. Seems one can safely assume there is no user or pc error involved. FTM setting update to 'Check for updates and let me choose', and wait for MS to come up with a fix for the manual check error.

It may be that you are using Windows 8.1 and I am on Win 7 SP1 64Bit and all is fine with mine.

danjnob · Aug 28, 2014

I was having the same problem, after a lot off searching and not finding much, I came across a response on a form and it said to add in a dns setting 8.8.4.4, did this no problems sense, hope this helps

4wd · Aug 28, 2014

danjnob said:
I was having the same problem, after a lot off searching and not finding much, I came across a response on a form and it said to add in a dns setting 8.8.4.4, did this no problems sense, hope this helps

Yo! Good find. That's goggle DNS, works here as well, tested several times: 'Obtain DNS server automatically' > restart > update always fails, using 8.8.4.4 \ 8.8.8.8 > restart > always works.

So seems MS has done some change that made manual update 'invisible' on many of the world's active DNS's. Let's see how the whole story unwinds.

Gary · Aug 28, 2014

This is starting to go crazy. Mine worked for awhile and then stopped. I removed that KB 2993651 again and restarted. When Windows came back there was a notification on my shutdown button that an update was waiting. I clicked on it and my machine shutdown. When I restarted it, a giant banner went across the screen saying something about application 73??? I can now click on WU and it works again. For how long, I have no idea. Very strange.

4wd · Aug 28, 2014

Tested on another pc with the same update error, works fine with google dns, and also opendns 208.67.222.222 & 208.67.220.220

NoelDP · Aug 28, 2014

Try uninstalling Norton and running the Norton Removal tool - after at least TWO reboots, then re-install an AV (Norton or otherwise) and see what happens.

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