Error during windows update, BSOD on 49% of McAfee virus scan

N

najkon1

New member
Local time
7:26 AM
Messages
6
Hi,

I have the error code 9C57 when doing windows updates.

I was able to run the SURT. But when I tried to run the command prompt sfc /scannow, I got this message "You must be an administrator running a console session in order to use the sfc utility"

There are no other users on this laptop and I have checked and my user account is an administrator account.

I have attached the CBS.zip file

Please help!!!

Thanks
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows
Replace MaCafee with MSE, then try update again.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Hello thanks for the reply, what's MSE? If it is Microsoft essentials essentials i have tried that already
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows
And? Did flowers bloom? Perhaps you got an error message or had similar symptoms to the original problem?

Sometimes being a bit more descriptive about what you tried can help us help you. I highly recommend it.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
The CheckSUR log is incomplete - which makes me suspect that the COMPONENTS store is corrupt.
You have filters installed from Trend Micro, McAfee, and MBAM
Please run the uninstallers for both Trend and McAfee, and their cleanup tools -


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.

Then follow the instructions here for removing the Trend Micro stuff.
Uninstalling Titanium (2011-2014) and older programs using Diagnostic Toolkit
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Oh ok NoelDP, I am at work at the moment so the minute I get back I will make a start on removing those items. Would you advise that I remove MBAM also?

To Golden, ok thanks for that I'll be more detailed in future, but yes when attempting the updates again after installing Microsoft essentials i still received the same error code of 9C57 from the original problem.

I'll update later

Thanks
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows
You've had this error for at least 9 months -
KB2834140 is repeatedly failing to install.
Code: 
2014-03-12 23:36:52, Info                  DISM   DISM Package Manager: PID=1972 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE14867.tmp\KB2834140\Windows6.1-KB2834140-v2-x86.cab" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
2014-03-12 23:36:52, Info                  DISM   DISM Package Manager: PID=1972 Package Package_for_KB2834140~31bf3856ad364e35~x86~~6.1.2.0 with CBS state 0(CbsInstallStateAbsent) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
2014-03-12 23:36:52, Error                 DISM   DISM Package Manager: PID=1972 The package Package_for_KB2834140 is not applicable to the image. - CPackageManagerCLIHandler::Private_ProcessPackageChange
2014-03-12 23:36:52, Info                  DISM   DISM Package Manager: PID=1972 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
2014-03-12 23:36:53, Info                  DISM   DISM Package Manager: PID=1972  Error in operation: the package is not applicable. (CBS HRESULT=0x800f081e) - CCbsConUIHandler::Error

The CheckSUR you ran doesn't appear to have completed properly - there are not entries after the 'Component Store' header
There don't appear to be any significant errors in the CBS data

I suspect that the SoftwareDistribution folder is corrupt..



Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi, I have done all the things recommended as above and I am still having the error code 9C57
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows
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