Solved Update issues

copiman · Nov 14, 2015

I have a laptop (HP) that I recovered back to out of box condition which I now have to do Windows updates to bring it current. Updates work just fine until a particular update. I did a check for updates and the attached came up. It is the Windows Update Agent 7.6.7600.320. Does not give the option to bypass it. Once it installs the laptop will check for updates forever. I performed the out of box recovery again and updates went just fine until this little sucker came back. Any ideas as to what to do?

See attachment.

cyclops · Nov 14, 2015

what OS?

copiman · Nov 14, 2015

Windows 7 Home Premium 64 bit

cyclops · Nov 14, 2015

Are you going to want future updates or just shut them all down and only install the ones you want? I am not the expert on this, but I know there are several people on here who have better advice for Home Premium users. Give it a little time

copiman · Nov 14, 2015

This is a friends laptop, so it will need to be automatic updates. Its wierd that as soon as it forces the update agent it looses its ability to update. just keeps searching forever. Anyway thanks for trying. Your right, there are some very well versed folks on this site which is why I come here.

UsernameIssues · Nov 14, 2015

copiman said:
I have a laptop (HP) that I recovered back to out of box condition which I now have to do Windows updates to bring it current. Updates work just fine until a particular update. I did a check for updates and the attached came up. It is the Windows Update Agent 7.6.7600.320. Does not give the option to bypass it. Once it installs the laptop will check for updates forever. I performed the out of box recovery again and updates went just fine until this little sucker came back. Any ideas as to what to do?

See attachment.

Not quite forever, but it can take 24+ hours.

You can manually install this update...
https://support.microsoft.com/en-us/kb/3083324 (See edit2 below.)
...and then manually check for updates. Doing that will let you bypass installing Windows Update Agent 7.6.7600.320. But you might still need to wait for hours to get the list of updates. Some users have shortened that time by manually installing this update: https://support.microsoft.com/en-us/kb/3102810

edit1: In my testing, I could not manually download KB3102810 using IE8. The main part of the website would not load. Way to go MS.

edit2: As a prerequisite to my ramblings below, I offer this useless tidbit concerning MS terms: The Windows Update Agent was renamed to the Windows Update Client... perhaps after SP1. I've not bothered to find out exactly when the name changed.

I really should spend more time looking in the Windows Catalog website. That website tells me that KB3102810 replaces KB3083324. There is no need to install KB3083324. Just install KB3102810.

KB3102810 is Microsoft's Windows Update Client update for November 2015. They just don't call it that. I should have known that just from looking at the files that it updates. Anyway, as I mention in edit1 of this post, IE8 would not display the body of this link: https://support.microsoft.com/en-us/kb/3102810 Use these links instead:

All supported x86-based versions of Windows 7:
Download Update for Windows 7 (KB3102810) from Official Microsoft Download Center

All supported x64-based versions of Windows 7:
Download Update for Windows 7 for x64-based Systems (KB3102810) from Official Microsoft Download Center

Those links will function within IE8 (which is what you might have with a fresh install or factory reset).

If you started the Windows Update process before manually installing KB3102810 (or any of the newer Windows Update Clients), then you will probably see the screen shown in the original post of this thread. After installing KB3102810, you might still see that same screen. Ignore the main part of the screen and click on the link named "Check for updates" in the upper left corner of that interface.

In my testing (using a W7 Virtual Machine (VM) that only had SP1 installed), installing KB3102810 allowed me to skip the update shown in the screenshot in the original post in this thread. The reason to skip that update is: the scan for the list of Windows updates can take 24+ hours. There have been many threads confirming this long scan time. With KB3102810 installed, the list of 200+ updates came in within 10 minutes (having the VM running on an SSD helps shorten that scan time - your scan time may be longer).

edit3:
December's update to the Windows Update Clients is out.
It can be used in place of KB3102810.
https://support.microsoft.com/en-us/kb/3112343

Callender · Nov 14, 2015

Here's the direct download link for KB3102810 for 64bit machines.

Extracted URL from windowsupdate.log

h**p://download.windowsupdate.com/c/msdownload/update/software/updt/2015/10/windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu

For installing the update save to desktop then run the following command - (replace Username)

Code:

"C:\Users\Username\Desktop\windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu" /wuforce

wben353 · Nov 14, 2015

Open windows update

click Change Settings

Probably have it set to:

Install updates automatically (recommended)

Try changing it to:

Check for update but let me choose whether to download and install them

or

Download updates but let me choose whether to install them.

Should then look like

copiman · Nov 14, 2015

UsernameIssues said:
copiman said:

I have a laptop (HP) that I recovered back to out of box condition which I now have to do Windows updates to bring it current. Updates work just fine until a particular update. I did a check for updates and the attached came up. It is the Windows Update Agent 7.6.7600.320. Does not give the option to bypass it. Once it installs the laptop will check for updates forever. I performed the out of box recovery again and updates went just fine until this little sucker came back. Any ideas as to what to do?

See attachment.

Click to expand...

Not quite forever, but it can take 24+ hours.

You can manually install this update...
https://support.microsoft.com/en-us/kb/3083324
...and then manually check for updates. Doing that will let you bypass installing Windows Update Agent 7.6.7600.320. But you might still need to wait for hours to get the list of updates. Some users have shortened that time by manually installing this update: https://support.microsoft.com/en-us/kb/3102810

edit: In my testing, I could not manually download KB3102810 using IE8. The main part of the website would not load. Way to go MS.

Idid what you suggested and still no go. I know about IE8 because when I recovered to out of box it had IE8. I just went in and loaded IE11 so I could get to the MS site.

copiman · Nov 14, 2015

Callender said:
Here's the direct download link for KB3102810 for 64bit machines.

Extracted URL from windowsupdate.log

h**p://download.windowsupdate.com/c/msdownload/update/software/updt/2015/10/windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu

For installing the update save to desktop then run the following command - (replace Username)

Code:

"C:\Users\Username\Desktop\windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu" /wuforce

I'm sorry but I don't understand what your suggesting. Could you explain?

copiman · Nov 14, 2015

wben353 said:
Open windows update

click Change Settings

Probably have it set to:

Install updates automatically (recommended)

Try changing it to:

Check for update but let me choose whether to download and install them

or

Download updates but let me choose whether to install them.

Should then look like

Made the change and only get this

UsernameIssues · Nov 14, 2015

copiman said:
UsernameIssues said:

copiman said:

I have a laptop (HP) that I recovered back to out of box condition which I now have to do Windows updates to bring it current. Updates work just fine until a particular update. I did a check for updates and the attached came up. It is the Windows Update Agent 7.6.7600.320. Does not give the option to bypass it. Once it installs the laptop will check for updates forever. I performed the out of box recovery again and updates went just fine until this little sucker came back. Any ideas as to what to do?

See attachment.

Click to expand...

Not quite forever, but it can take 24+ hours.

You can manually install this update...
https://support.microsoft.com/en-us/kb/3083324
...and then manually check for updates. Doing that will let you bypass installing Windows Update Agent 7.6.7600.320. But you might still need to wait for hours to get the list of updates. Some users have shortened that time by manually installing this update: https://support.microsoft.com/en-us/kb/3102810

edit: In my testing, I could not manually download KB3102810 using IE8. The main part of the website would not load. Way to go MS.

Click to expand...

Idid what you suggested and still no go. I know about IE8 because when I recovered to out of box it had IE8. I just went in and loaded IE11 so I could get to the MS site.

When you open the control panel for Windows Update, you will still see the prompt to install Windows Update Agent 7.6.7600.320. You should be able to click on the link named "Check for updates" in the upper left corner of that interface. That sould start the scan without needing to install Windows Update Agent 7.6.7600.320.

edit: I have heavily edited post #6. Please refer to that post.

Callender · Nov 14, 2015

copiman said:
Callender said:

Here's the direct download link for KB3102810 for 64bit machines.

Extracted URL from windowsupdate.log

h**p://download.windowsupdate.com/c/msdownload/update/software/updt/2015/10/windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu

For installing the update save to desktop then run the following command - (replace Username)

Code:

"C:\Users\Username\Desktop\windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu" /wuforce

Click to expand...

I'm sorry but I don't understand what your suggesting. Could you explain?

If you want to try UserNameIssues' suggestion on installing a specific windows update client - Download the update KB3102810 from the direct download link and replace the first part of the URL (h**p) with http to make it work.

Save the file to desktop.

Then Start> Run then type

Code:

"C:\Users\Username\Desktop\windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu" /wuforce

[/QUOTE]

Replace Username in the code above with the account name of the user.

So for me it would be:

Code:

[CODE]"C:\Users\[B]Chris[/B]\Desktop\windows6.1-kb3102810-x64_c5145c2d21519cffb332e678bf22da0a22cf0442.msu" /wuforce

[/QUOTE][/CODE]

[EDIT] See UserNameIssues post below.

UsernameIssues · Nov 15, 2015

I have heavily edited post #6. Please refer to that post.

wben353 · Nov 16, 2015

Windows Update Agent updates are mandatory - and will happen in the background whatever the WU settings (read your Windows License Terms).

The only thing that will prevent them is turning BITS off completely - which means no updates, ever, unless you do them manually from standalone downloads.

The update is designed to increased the stability of WU, and the security

Why wouldn't you want to install it?

Yes win7 updates are taking a long time usually less than 6 hours (some much longer)

I have my update setting set to:

Check for updates but let me choose whether to download and install them

lal7 · Nov 22, 2015

Old HP laptop recovery, couldn't get pass checking for updates being hung.
After trying a ton of things, installing KB3102810 finally fixed it.
Clicked check for updates, 12min. later 214 new updates - woohoo, thank you!

copiman · Nov 22, 2015

Sorry for the delay in getting back to everyone. The main problem was my impatience. The kb3102810 actually resolved my issue. My problem was when the standalone installer was checking for updates it took a long time, so I thought it was not working. I finally let it take its course. It ran for a couple of hours and finally found the updates. It also took a long time to install those updates. I did as UsernameIssues suggested and I am happy to say that all updates were installed.

I read where someone posted on Microsoft's forum about update issues. They felt that since Windows 10 started pushing out the updates it could be overwhelming their servers. Also there are people that may feel they have a problem due to not getting updates in a timely manner and either doing a repair and/or clean install, or in my case a recovery. Then when they try to install all those updates it takes a really long time which adds more load on the servers. It seems to make sense. I guess we just need to be patient.

Thanks to all that helped and a special thanks to UsernameIssues.

Take a look at how many and how fast the Windows 10 thing is going:

Owen Glendower · Jan 20, 2016

In my testing (using a W7 Virtual Machine (VM) that only had SP1 installed), installing KB3102810 allowed me to skip the update shown in the screenshot in the original post in this thread. The reason to skip that update is: the scan for the list of Windows updates can take 24+ hours. There have been many threads confirming this long scan time. With KB3102810 installed, the list of 200+ updates came in within 10 minutes (having the VM running on an SSD helps shorten that scan time - your scan time may be longer).

edit3:
December's update to the Windows Update Clients is out.
It can be used in place of KB3102810.
https://support.microsoft.com/en-us/kb/3112343

Just registered so I could say that after letting the scan for updates run for several hours (after a new install of Win 7 Home Premium 32 bit), I found your post after wading through a potload of low-quality advice and "solutions."

I installed the KB3112343 update, changed WU settings to "Download but let me decide" etc., and the 200+ updates came up in less than 10 minutes on a conventional HD (but of course not all updates were actually downloaded). I'm happily updating in batches as we speak. Many thanks for the effort you put into this post.

hafizimran · Feb 2, 2016

I too just registered to thank @UsernameIssues and the solution he provided in post #6. What I did from a fresh install of Windows 7 Professional 32-Bit were as follows:

1. After the fresh Windows 7 install, disable internet connection.
2. Change Windows Update settings to "Check for updates but let me choose whether to download and install them."
3. Enable internet connection.
4. Go to Windows Update and select "Check for updates".
5. Select and install only Important Updates relating to Windows 7 Service Pack 1 (SP1). (ignore Recommended Updates completely- see Note* at the bottom of this post). Restart.
6. Do Step 4 again.
7. Do Step 5 again.
8. Download and install the update to Windows Update here (this update is as of December 2015, so do dig around to see if there are newer ones). Restart.
9. Do Step 4 again.

If everything goes well, you should only have to wait less than 10 minutes for Windows Update to list all available updates (mine was a list of 150 important, and around 65 recommended updates).

I hope this heps somebody and credit to the original solution provider for figuring this one out.

Note*: The reason you want to install everything related to Windows 7 SP1 first is because it is a pre-requisite to installing the update to Windows Update in Step 8.

Krysaenaar · Mar 7, 2016

A massive thank you to all who contributed to this thread. The only proper solution as far as i can see, on every forum i checked

Win7 SP1 fresh install with the issue of not updating.

KB3112343 update resolved this.

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