Solved Service Pack 1 failing to configure around ~9-11%

Zarkith · Feb 28, 2016

If you've stumbled across this thread by searching for this issue on Google or w/e, what solved it for me was uninstalling the multiple C++ Redistributables that were installed on my system, plus re-installing a problematic usb driver via this article: How To Fix ERROR_NOT_FOUND 0x80070490 During Windows 7 SP1 Installation
Not guaranteed to work for you, but definitely check out that article at least. I certainly wish I had known about it sooner.

This issue has plagued me on and off for years, but it wasn't until recently that I decided to finally get to the root of things and fix the issue once and for all. (Thanks in no small part to Star Citizen and XCOM 2 failing to launch without it)

Normally I try to avoid posting new threads/questions on sites like these when 95% of the time someone else already did and got answered, but that doesn't really cut it in this situation unfortunately. After running the SURT, all errors it found were fixed with the exception of 4 missing .dll's from the a folder under winsxs. From what I've read, I need to get them from a computer running the exact same version of Windows.

No error codes anywhere after restarting or in Windows Update. All other updates are successfully installed.

<Problem has been solved, so I removed the attached logs>

torchwood · Feb 28, 2016

out of date

Hi Zarkith,
For a start can you d/l and run
http://support.microsoft.com/kb/2749655, (for W7 x64)

REBOOT

this may clear your netframework problem as well.
If not d/l and run the MS repair tool
Download Microsoft .NET Framework Repair Tool from Official Microsoft Download Center

Uninstall ALL of your of MSvisual c++ programs, then when you run your games next time it will tell you which you require.

We'll go on from here depending on what your results are

Roy

Zarkith · Feb 28, 2016

I wasn't aware I had a .NET framework problem, but that first update you linked seems to have cleared up those expired catalog errors in CheckSUR.log

Still missing those 4 .dll's, and SP1 still failed at the same %, but I'd call that progress at the very least.

Could you clarify what you mean by MSvisual c++ programs though?

torchwood · Feb 29, 2016

Hi Zarkith,
C++
There just programms.
Go Control panel >> programs/features and remove any that are there they will end with a year.

Once we get rid of the errors SP1 should d/l and run, have a read of this first and see if you have the KB's installed.

Roy

Zarkith · Feb 29, 2016

Ah, you meant the redistributables. Gotcha!

I hadn't anticipated that they would've been related to this, but looking at the programs list I can see why they might be.
Uninstalled all of 'em. I'll run sfc /scannow again and upload the logs if SP1 fails.

"[...] have a read of this first and see if you have the KB's installed"
Have a read of what? :shock:

torchwood · Feb 29, 2016

oops

sorry forgot the link
https://support.microsoft.com/en-us/kb/2505743

Roy

Zarkith · Feb 29, 2016

According to Windows Update history, I'm missing the first two, but KB2533552 is installed.

However, when I try installing them, it says they're already installed. :huh:

torchwood · Mar 1, 2016

Hi Zarkith,

Can you do the following in the order listed please,

download kb971033

From an elevated command mode
run sfc /scannow, could take a while.

Reboot

please run the tool from here and post the results

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

did sp1 install?

roy

Zarkith · Mar 1, 2016

Tried installing KB971033, says it's already installed.

SFC is saying the same thing it has been each time: "Windows Resource Protection found corrupt files but was unable to fix some of them."
Which I can only assume are the four mfc90.dlls that have been missing since the start.

Rebooted and ran MGADiag, here's the results:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-7QJXJ-7XJD2-32WPH
Windows Product Key Hash: Fo8w2uq03vwHo1kVTh8gej1PlIs=
Windows Product ID: 00371-841-2711926-85637
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {611CE116-56BF-4A5B-BBE3-9B4AA6432504}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Zarkith\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{611CE116-56BF-4A5B-BBE3-9B4AA6432504}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32WPH</PKey><PID>00371-841-2711926-85637</PID><PIDType>5</PIDType><SID>S-1-5-21-1734206012-1139644240-2510634663</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z97X-UD5H-BK</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="7"/><Date>20140617000000.000000+000</Date></BIOS><HWID>06BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-841-271192-00-1033-7600.0000-3282009
Installation ID: 000872949294374755478315394832363063960690822850480721
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32WPH
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/1/2016 11:37:52 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIAAgABAAIAAgAEAAAAAgABAAEAHKIUgfyMlZtG1JwtYjXE3vD4je/Cl5R62KWYkBEuFJ4sFsj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  DMAR			INTEL 		BDW

Tried installing SP1 again, well this is different. Now it's failing in Windows Update with an 800F0A12 error code.

torchwood · Mar 1, 2016

try this

Hi Zarkith,
things are changing, hopefully for the better.
Even thou that KB is installed the rerun has changed the status of a WAT error as well, 0xc004f012.

Please go to www.microsoft.com/genuine/validate and attempt validation - what happens?
(you will need your full code)

reboot rerun mgadiag the errors on lines 1,4,6 should change

Roy.

Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A

Zarkith · Mar 2, 2016

Validation seemed to work just fine, no errors with that.

Here's the new MGADiag results after the validation + reboot:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-7QJXJ-7XJD2-32WPH
Windows Product Key Hash: Fo8w2uq03vwHo1kVTh8gej1PlIs=
Windows Product ID: 00371-841-2711926-85637
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {611CE116-56BF-4A5B-BBE3-9B4AA6432504}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Zarkith\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{611CE116-56BF-4A5B-BBE3-9B4AA6432504}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32WPH</PKey><PID>00371-841-2711926-85637</PID><PIDType>5</PIDType><SID>S-1-5-21-1734206012-1139644240-2510634663</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z97X-UD5H-BK</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="7"/><Date>20140617000000.000000+000</Date></BIOS><HWID>06BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-841-271192-00-1033-7600.0000-3282009
Installation ID: 000872949294374755478315394832363063960690822850480721
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32WPH
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/2/2016 6:11:26 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIAAgABAAIAAgAEAAAAAgABAAEAHKIUgfyMlZtG1JwtYjXE3vD4je/Cl5R62KWYkBEuFJ4sFsj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  DMAR			INTEL 		BDW

torchwood · Mar 2, 2016

Hi Zarkith,
Can we try the SP1 download from here.
https://www.microsoft.com/downloads/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

post the results of a new CBS log.

Roy

Zarkith · Mar 2, 2016

Any files from there I should be manually installing other than the x64 executable?

torchwood · Mar 2, 2016

no

Roy

Zarkith · Mar 2, 2016

"Error: 0x800f0a12" right at the start of the installation. :/

torchwood · Mar 2, 2016

disk management

Hi Zarkith,

Please navigate to Disk Management

(Controlpanael>> Admintools>> Computermanagement >> Disk Management)

You need the arrowed 100Mb system reserved, and it must be active ??

Roy

torchwood · Mar 2, 2016

next

and please run
http://support.microsoft.com/kb/947821

Roy

Zarkith · Mar 2, 2016

My system reserved partition wasn't marked as active, but it otherwise seems fine.

Changed it to active, ran the SURT again, here's the log:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-02 17:42

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	mfcm90.dll	amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.21022.8_none_706fccb39ad7e580	
(f)	CSI Payload File Missing	0x00000000	mfc90u.dll	amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.21022.8_none_706fccb39ad7e580	
(f)	CSI Payload File Missing	0x00000000	mfc90.dll	amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.21022.8_none_706fccb39ad7e580	
(f)	CSI Payload File Missing	0x00000000	mfcm90u.dll	amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.21022.8_none_706fccb39ad7e580	

Summary:
Seconds executed: 875
 Found 4 errors
  CSI Payload File Missing Total count: 4
(w)	Unable to open Event Log	0x000006B5	Application		OpenEventLog failed: 0x000006B5 - The interface is unknown.
.
(w)	Unable to open Event Log	0x000006B5	System		OpenEventLog failed: 0x000006B5 - The interface is unknown.
.

Doesn't seem to be any different from when I last ran it on Saturday.

torchwood · Mar 3, 2016

re install

Hi Zarkith,

install hotfix
https://support.microsoft.com/default.aspx?scid=kb;en-us;946414

please run
Download Microsoft Visual C++ 2008 Redistributable Package (x64) from Official Microsoft Download Center
This will reinstall an early version of C++

Reboot

Rerun the SP1 installer.
https://www.microsoft.com/downloads/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

Roy

Zarkith · Mar 3, 2016

That "hotfix" troubleshooter didn't find anything. Is it the correct link? Because the page says it applies to Vista.

Installed that C++ Redist no problem, rebooted, still getting the 0x800F0A12 error from the SP1 installer.

Solved Service Pack 1 failing to configure around ~9-11%

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