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Windows 7: Windows Update service not running

04 Dec 2017   #1
EdPell

win 7 Home Premium
 
 
Windows Update service not running

Using Win 7 Home Premium 64-bit SP1 on Dell XPS 8700, Intel i7-4770 cpu 3.4GHz

Received message: Windows cannot currently check for updates ... service is not running ... may need to restart

Restarting did not help. Services indicates that Windows Update was started and so was Remote Procedure Call (RPC). Since the last time I used Update (11/17/17), I have not added, altered, or removed any hardware.

Searching the 'net shows me that this problem is not uncommon and that there doesn't seem to be a "one-size-fits-all" solution.

Can anyone help me out with this?
Thanks
EdP


My System SpecsSystem Spec
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04 Dec 2017   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have a look under Windows Updates & Activation as there are quite a few methods of fixing listed there, although there still seems to be a problem.

Win7 Pro 64-Bit: Update Wervice not running...recent issue - Windows 7 Help Forums
My System SpecsSystem Spec
04 Dec 2017   #3
redoak

Windows 7 Home Premium x64
 
 

Evidently, MS forgot to reset an expiration date for a certain file - it expired yesterday. None of the typical 'fix your update problem' fixes will fix this - just gotta wait until MS gets on the ball. No official word from them yet.

There is a new article on neowin.net that addresses this:

Windows Update broken for some Windows 7 users - Neowin
My System SpecsSystem Spec
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05 Dec 2017   #4
EdPell

win 7 Home Premium
 
 

Thanks for the incredibly quick response to my question.
Much appreciated

EdP
My System SpecsSystem Spec
07 Dec 2017   #5
Keithuk

Windows 7 Professional 32bit SP1
 
 

I have a similar problem. Every night before I shut down my Windows 7 32bit laptop I click on a Windows short-cut on my desktop. I know it shows Windows Update in the task bar but I like to check.

I've Googled Windows 7 won't check for updates

https://answers.microsoft.com/en-us/...eea6630?auth=1

I downloaded and extracted all files and ran wizard.bat and watched the screen prompts. It did a restart and carried on installing Windows Update Loop Fix

Update for Windows 7 (KB3172605) which was already installed Installation date: 24/09/2016 15:00
Update for Windows 7 (KB3102810) Installation date: 05/11/2015 03:25
Update for Windows 7 (KB3020369) Installation date: 01/05/2015 13:14

After another restart I checked Windows updates and the message says:

Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer.

Another restart and it still shows the same message. I looked at the registry setting in the link above. I couldn't find a couple.

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate

There was no \WindowsUpdate so I added WindowsUpdate and DisableWindowsUpdateAccess which showed a value 0 - Enables access to Windows Update

Another restart and the same message shows.

I looked in
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

There was \WindowsUpdate so I added the same one as before. Another restart and the same message still shows.

I searched for this problem on here, there are a few threads. A lot say post the CBS.log these are big text files that won't upload.

Any suggestions I can try will be appreciated.
My System SpecsSystem Spec
07 Dec 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi KeithUK,

The link you followed is INCORRECT, not the same problem.

Please roll back your system to before you made the registry changes REBOOT

then read this thread for more info,
Windows Update is broken for some Windows 7 users - Windows 7 Help Forums

Fix is as follows,

To repair the situation, untick the Auto Time setting Function, in Time & Date, then reset the date to before 3 Dec 2017. Reboot the computer. Run Windows Update & it may update if there any not included before 3 Dec. When it has finished Updating, reset the Auto Time function & reset the date to today. Reboot the computer & re run Windows Update, which should now work & install Updates to the current time.


Roy

PS Updates only occur once a month now. (second Tuesday of it
My System SpecsSystem Spec
08 Dec 2017   #7
Keithuk

Windows 7 Professional 32bit SP1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi KeithUK,

The link you followed is INCORRECT, not the same problem.

Please roll back your system to before you made the registry changes REBOOT

then read this thread for more info,
Windows Update is broken for some Windows 7 users - Windows 7 Help Forums

Fix is as follows,

To repair the situation, untick the Auto Time setting Function, in Time & Date, then reset the date to before 3 Dec 2017. Reboot the computer. Run Windows Update & it may update if there any not included before 3 Dec. When it has finished Updating, reset the Auto Time function & reset the date to today. Reboot the computer & re run Windows Update, which should now work & install Updates to the current time.


Roy

PS Updates only occur once a month now. (second Tuesday of it
Thanks for your input Roy.

That link which I read when I searched for this problem on here, isn't exactly the same. As mine doesn't show 80248015 error number only the message I've posted before:

Windows update cannot currently check for updates, because the service is not running, You my need to restart your computer.

I know what changes to the registry I made so I can easily deleted them. I have done a system restore just to make sure.

As for changing the time on Windows 7 the time settings are total crap you can't set it to a previous date 02/12/17 even if you untick Notify me when the clock changes. Once you change to 02/03/17 there is no Apply or OK button.

I keep a text files of all updates installed for reference. The last updates installed was:

Windows Malicious Software Removal Tool - October 2017 (KB890830) Installation date: 11/10/2017 13:30

2017-10 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7 on Windows 7 (KB4043766) Installation date: 11/10/2017 13:32

2017-10 Security Monthly Quality Rollup for Windows 7 for x86-based Systems (KB4041681) Installation date: 11/10/2017 13:32

The previous update was 13/09/17, so your right when you say updates come out once a month.

I forgot to say in my first post I've done sfc /scannow and Malwarebytes Anti-Malware scan all clear.
My System SpecsSystem Spec
08 Dec 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi KeithUK,

You also have to turn OFF the Windows Time service.

Anyway as you stated its not exactly the same problem, please run the system repair tool
KB947821
https://www.google.co.uk/url?sa=t&rc...ykOwvoLaaEBcoV

please select the correct 32/64 bit download

It could take a while, results are in the CBS folder... SURT
copy/paste the log please.

would you mind running this tool as well, it might give me a bit more info
http://go.microsoft.com/fwlink/?LinkID=52012


Roy
My System SpecsSystem Spec
08 Dec 2017   #9
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote:
As for changing the time on Windows 7 the time settings are total crap you can't set it to a previous date 02/12/17 even if you untick Notify me when the clock changes. Once you change to 02/03/17 there is no Apply or OK button.
To reset the date on the computer Right Click on the Clock at bottom RH corner of the screen, select Change Date & Time Settings, when that opens click on the Internet Time tab, Then select Change Settings, then untick Synchronise with Internet Time Server, be sure to tick OK, then select the Date & Time tab, Then select Change Date & Time & set the date back to about Dec 2.

Then then reboot & run Windows Update, it should update to the date you have used. In your case you may need to try an earlier date if the 2nd does't work.

Then reboot, reset internet time synch, change computer date to today's date, re run Windows Update & it should check for Updates & came back with Windows is up to date, with the time check also being current.

This method should retain all your Update History as well.
My System SpecsSystem Spec
09 Dec 2017   #10
Keithuk

Windows 7 Professional 32bit SP1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi KeithUK,

You also have to turn OFF the Windows Time service.

Anyway as you stated its not exactly the same problem, please run the system repair tool
KB947821
https://www.google.co.uk/url?sa=t&rc...ykOwvoLaaEBcoV

please select the correct 32/64 bit download

It could take a while, results are in the CBS folder... SURT
copy/paste the log please.

would you mind running this tool as well, it might give me a bit more info
http://go.microsoft.com/fwlink/?LinkID=52012


Roy
Ok Roy as I've said I have a text files listing all the Windows updates install going back to 05/04/2014

I search for KB947821 and nothing showed so I downloaded System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from your link.

When I ran System Update Readiness Tool for Windows 7 (KB947821) [October 2014]

Downloading and Installing Updates
Initializing installation... the text icon is still showing
Installing: progress bar gets to 90% then stops. After 20 minutes I clicked cancel which did nothing for ages.

I cancelled it in Task Manager and did a restart and installed it again, the progress bar never moved.

This time nothing showed in the progress bar showed nothing then it says installation complete.

Stupid Windows Install.

Cancelling updates... takes another 10 minutes then it says installation complete.

It didn't say I need to restart but I did.

I clicked Windows Update and as before it takes 10 minutes before anything happens then the message says:

Check for updates on your computer.

Always install the latest updates to enhance your computer's security and performance. With a Check for updates button. Click the button does the same thing again with the original message.

Windows update cannot currently check for updates, because the service is not running, You my need to restart your computer.

So how do you get this service running?

Oh I've notice today when I search for something on this forum nothing from the forum shows but the message says:

Unauthorized access to internal API. Please refer to https://support.google.com/customsearch/answer/4542055

Why as that suddenly appeared?
My System SpecsSystem Spec
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