Solved Laptop Crashed while on Internet Explorer (Facebook)

Jesse Williams

Jesse Williams

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Hello, my computer crashed while I was on Facebook. I had just booted it up, and the screen blinked like it was trying to refresh itself and then it crashed. Can someone help me out here please and look at my dump file?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
I know this is going to come across strange -- did you give your laptop enough time to fully come up to speed, ie, desktop fully loaded and ready to go? Or, was the laptop rushed into service? I ask because I have learned over here that if I rush my desktop or laptop into high-end service before such is really ready -- I will pay a price.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Antec desktop; Acer Aspire laptops
OS
Windows 7 Professional 64-bit
CPU
Desktop i5; Acers i5 & i7
Memory
desktop 16GB; 1 Acer 8GB & 1 Acer 16GB
Hard Drives
1TB split into 2 equal partitions [OS and data] usable by RJS
Internet Speed
AT&T DSL
Browser
FF, GChrome, msIE
Other Info
Windows 7 Firewall, Emsisoft AM/AV, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
Yes, I waited like I normally do. It doesn't take it long to boot up.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
I don't mean to be rude, but can someone please take a look at my thread.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
Patience Jesse, I understand it's a frustrating issue. This is an extremely busy section and it may take longer than you'd like sometimes.

Your single dump is blaming your graphics driver,

Code: 
BugCheck 116, {fffffa8003b59430, fffff88003ef3a1c, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )

Followup: MachineOwner

Code: 
Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="Red"]Tue May 24 19:25:42 2011[/COLOR] (4DDC68A6)
    CheckSum:         00058CA5
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

There is an updated driver from Acer, see if that fixes it for you,

Download Drivers and Manuals | Acer Official Site
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Win 10 Pro x64
CPU
Intel I5-2500K @3.3GHz
Motherboard
Asrock P67 Extreme4
Memory
16GB G.Skill Ripjaws X (4x4GB)
Graphics Card(s)
EVGA GeForce 750 Ti SC 2GB
Sound Card
ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
Monitor(s) Displays
auria eq2367
Screen Resolution
1920 x 1080
Hard Drives
250GB Samsung 850 EVO SSD
1TB WD Blue
1TB Hitachi
PSU
SeaSonic X 650W 80 Plus Gold
Case
Corsair Obsidian 750D
Cooling
Corsair H60, Three 140mm case fans
Keyboard
Logitech Wireless Keyboard K520
Mouse
Logitech Wireless Mouse M310
Internet Speed
Wave Broadband ~ 100 dn 5 up
Antivirus
Windows Defender, Malwarebytes Premium
Browser
Edge, IE11, Chrome
Other Info
Laptop specs: HP g7-1365dx /
CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
RAM: Crucial 8Gb (2x4Gb) /
SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
GFX: AMD Radeon HD 6520G /
OS: Windows 10 Pro x64
Okay. I am sorry for being impatient. I thought someone had looked at it. Thanks for your time and help.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer 5250-0450
OS
Windows 10 Home 64-bit
CPU
AMD E-350 Zacate 40nm Technology
Motherboard
Acer HMA51-BZ (Socket FT1)
Memory
4 GB DDR3 Memory
Graphics Card(s)
1909MB ATI AMD Radeon HD
Sound Card
Conexant High Definition Audio
Monitor(s) Displays
Generic PnP Monitor (1366x768@60Hz)
Hard Drives
320 GB HDD
Mouse
ONN Wireless Mouse
Antivirus
Norton Internet Security Online
Browser
Microsoft Edge, Internet Explorer 11, and Google Chrome
Other Info
Other Computers:

Laptop: Acer Aspire 5749 Series

Desktop: Acer Aspire XC603G Series
You're welcome.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Win 10 Pro x64
CPU
Intel I5-2500K @3.3GHz
Motherboard
Asrock P67 Extreme4
Memory
16GB G.Skill Ripjaws X (4x4GB)
Graphics Card(s)
EVGA GeForce 750 Ti SC 2GB
Sound Card
ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
Monitor(s) Displays
auria eq2367
Screen Resolution
1920 x 1080
Hard Drives
250GB Samsung 850 EVO SSD
1TB WD Blue
1TB Hitachi
PSU
SeaSonic X 650W 80 Plus Gold
Case
Corsair Obsidian 750D
Cooling
Corsair H60, Three 140mm case fans
Keyboard
Logitech Wireless Keyboard K520
Mouse
Logitech Wireless Mouse M310
Internet Speed
Wave Broadband ~ 100 dn 5 up
Antivirus
Windows Defender, Malwarebytes Premium
Browser
Edge, IE11, Chrome
Other Info
Laptop specs: HP g7-1365dx /
CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
RAM: Crucial 8Gb (2x4Gb) /
SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
GFX: AMD Radeon HD 6520G /
OS: Windows 10 Pro x64
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