Need help with scrolling malfunction

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  1. FDM
    Posts : 132
    Win 7
       New #1

    Need help with scrolling malfunction


    I have Win 7 Pro and my browser is FireFox v. 30 - lately when I use the scroll bar it goes out of control and wildly scrolls the pages rapidly up and down. Most of the time I can stop the unwanted action by repeatedly clicking on the scroll button. It is not a crisis situation but somewhat annoying when it occurs and I lose the page I wanted to use.

    I have not, so far,noticed this uncontrolled scrolling issue in other programs and applications which suggests that it may not be a Windows related aberration, but I am far from an expert in Win 7 issues.

    Has anyone had a similar problem and if so have they found a way to resolve it?

    Frank
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  3. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #2

    Frank try looking in Mouse in the Control Panel and check the wheel scroll rate.

    You could also do these

    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    https://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary
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  4. FDM
    Posts : 132
    Win 7
    Thread Starter
       New #3

    Thanks for the suggestions - so far nothing has helped. Only occurs in Mozilla?
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  6. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #4

    Do you have the problem if you use the mouse scroll wheel?. I sometimes get a scrolling problem when using the mouse wheel, but can usually stop it by left clicking.
    I have a feeling it is something to do with the mouse.
    What sort of mouse are you using?.
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  7. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #5

    Good suggestion Ranger it may well lie within the mouse software - if it has any. Most of the mice I have ever used have come with software So knowing what it is is what we want.
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  8. lehnerus2000
    Posts : 4,049
    W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
       New #6

    Sticky Keys or Auto-Scroll


    Check for "sticky" keys on your keyboard (the spacebar scrolls the page in FF).

    Also check that the auto-scroll function (mouse wheel button click) isn't being triggered.
    Need help with scrolling malfunction-auto-scroll-indicator.png
    The Auto-Scroll Indicator symbol should appear if auto-scroll has been activated.
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  10. FDM
    Posts : 132
    Win 7
    Thread Starter
       New #7

    Need help with scrolling malfunction


    Thanks to Ranger, ICit2lo and lehnerus for responses and suggestions.

    I have a Dell USB Laser Mouse. The mouse came with no software disk, but when I open properties on the mouse logo I get a settings screen. The scroll wheel works fine and the auto scroll button appears when the attachment is opened, but in Mozilla it behaves similarity to the scroll side bar and often scrolls rapidly - I can best describe the action to a slot machine at the casino - it spins the pages rapidly. Clicking with the left mouse button usually stops the spinning but a different screen than when the spinning started.

    In settings I have the wheel set to scroll one screen at a time. All in all a very odd situation!

    Frank
      My Computer
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  11. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #8

    @FDM. Your problem seems to be very much the same as mine. I am using a Logitech Trackman Wheel USB mouse & although this problem occurs occasionally I have not been able to prevent it. It doesn't happen on a plague proportion basis so I just live with it.
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  12. lehnerus2000
    Posts : 4,049
    W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
       New #9

    Safe Mode, re-install FF or new FF profile?


    If it only happens in FF, have you tried:

    • Running FF in Safe Mode?
    • Creating a new empty profile?
    • Re-installing FF?


    Sometimes corrupt FF profile files cause weird problems.
    If it work properly with a clean profile, you can transfer your bookmarks, passwords, etc. into it.

    Some links
    Firefox - Start Firefox in "Safe Mode"
    Firefox - Create and Run Multiple Profiles
    Transferring data to a new profile - Firefox - MozillaZine Knowledge Base
    Last edited by lehnerus2000; 19 Jun 2014 at 20:07. Reason: Title
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  13. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #10

    Thanks lehnerus2000 for your input.

    I don't use Fire Fox, but the same problem occurs with Opera & also occurred when I was using Chrome. It also very occasionally happens when scrolling in large files in Windows.

    Therefore I think it is a mouse related problem & nothing to do with a web browser. Of course one usually does a lot more scrolling with a web browser than in Windows files, so the problem is more likely to show up when on the web.

    But as I have said it is only an occasional problem so I just live with it.
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